What is our approach?
We use a maturity model that matches our services with an organisation’s “wellbeing maturity”. Core service such as EAP and Rapid Response are suitable for all organisations, while other services are most appropriate for organisations with a strategy and wellbeing plan which is sufficiently advanced to make best use of them.
Our four-level maturity model explained:
Organisations that are early in their wellbeing journey. Services that they are likely to use will respond to problems as they arise (for example EAP and Critical Incident support). Smaller organisations without a dedicated HR function are typically at a reactive maturity level.
These organisations often think in time frames of around 1 – 4 weeks.
Organisations usually move next to a more proactive stance. These organisations will still use reactive services but are likely to add services such as wellbeing check-ins and training programs to help prevent problems before they happen. At this stage organisations may not know which proactive programs will work best or are needed by each team and so often this stage involves implementing and exploring what works.
These organisations often think in time frames of around 2 – 6 months.
Organisations that have been using proactive services for a while typically start thinking strategically about their wellbeing programs. This is the maturity stage where data and reporting becomes critical so that proactive programs can be targeted at the right people at the right times.
These organisations often think in time frames of around 1 – 2 years.
Finally, organisations at the highest maturity level focus on embedding wellbeing into the culture of their organisation. When wellbeing becomes “how we do things around here”, it endures well beyond any individual program or even annual strategy. Cultural embedding takes the longest because it requires an organisation to have already progressed through the previous stages. You can’t build a wellbeing culture unless you have already implemented programs at each of the earlier stages.
These organisations often think in time frames of 5 – 10 years.