MANAGING DIFFICULT INTERACTIONS & BEHAVIOUR
Duration: Half day or full day*
Suitable for: All staff and managers who deal with difficult situations
Topics covered:
- Explore the reasons why some conversations are difficult to initiate
- Identify difficult types of conversations
- Learn a script to hold positive and meaningful conversations
POSITIVE WORKPLACE COMMUNICATION
Duration: Half day
Suitable for: All staff and managers
Topics covered:
- Complete StyleMap™
- Learn about your communication style
- Review the reasons why positive workplace communication is essential for effective workplace functioning
- The key elements of effective communication
- Tips and strategies to improve workplace communication
COURAGEOUS CONVERSATIONS
Duration: Half day
Suitable for: All staff and managers
Topics covered:
- Explore the reasons why some conversations are difficult to initiate
- Identify difficult types of conversations
- Learn a script to hold positive and meaningful conversations
GIVING & RECEIVING FEEDBACK
Duration: Half day
Suitable for: All staff and managers
Topics covered:
- Review current approaches to giving and receiving feedback
- Explore strategies to provide meaningful and productive feedback
- Learn the tips to receiving feedback
- Examine strategies and frameworks for giving constructive, positive feedback
ACCIDENTAL COUNSELLOR
Duration: Half day or full day*
Suitable for: Managers and employees who, as part of their role, provide informal counselling to employees, clients or customers
Topics covered:
- Explore accidental counselling and key steps to support others
-
Develop professional boundaries
-
Identify and practise core counselling skills
-
Learn strategies to respond to common concerns such as grief, loss, change and mental health
-
Make appropriate referrals
- Stay well and maintain resilience
BUILDING EMOTIONAL INTELLIGENCE
Duration: Half day or full day*
Suitable for: All staff and managers
Topics covered:
- Review the Mayer-Salovey-Caruso model of EI
- Build an understanding of emotional intelligence
- Explore the link between emotional and resilience
- Learn the evidence-based strategies to increase emotional intelligence
- Build your self-awareness and workplace effectiveness
POSITIVE CONFLICT RESOLUTION
Duration: Half day or full day*
Suitable for: All staff and managers
Topics covered:
- Explore current approaches and theories of conflict resolution
- Identify your conflict style
- Explore strategies to create positive workplace communication
- Learn strategies and models for dealing with conflict
PEER SUPPORT TRAINING
Duration: Full day*
Suitable for: HR practitioners and peer support program staff
Topics covered:
- Nature and purpose of peer support programs
- Situations where peers can provide support
- Developing awareness and skills to be an effective peer support officer