BUILDING RESILIENCE
      
Duration: Half day or full day*
Suitable for: All staff and managers
Topics covered:

• Exploration of resilience theory 
• The five keys to resilience 
• The link between resilient people and resilient workplaces 
• Understanding and managing stress 
• Strategies to build resilience 

MANAGING CHANGE & BUILDING RESILIENCE
   
Duration: Half day
Suitable for: All staff
Topics covered:

• Introduction to workplace change trends
• Introduction to theories of change
• Exploration of resilience theory
• Tips and strategies to positively manage the psychological impact after change
• Understanding and managing stress
  
  

CAREER TRANSITION
  
Duration: Half day or full day*
Suitable for: All staff
Topics covered:

• Managing career change
• Working with cover letters, resumes, key selection criteria
• Interview skills
• Preparing an Action Plan

MANAGING MENTAL HEALTH IN THE WORKPLACE       
  
Duration: Half day or full day*
Suitable for: Managers
Topics covered:

• Be introduced to the most common mental health conditions in Australia
• Learn the contemporary approaches to treatment and management of mental health
• Explore the Converge International 5C model for managing employee mental health presentations
• Build confidence and skill to manage mental health in the workplace

MANAGING VICARIOUS TRAUMA
 
Duration: Half day
Suitable for: Managers
Topics covered:

• Define the key concepts of burnout, compassion fatigue and vicarious trauma
• Understand the psychological impact of workplace trauma
• Explore the role of managers in supporting staff
• Understand how to build a supportive team culture
• Be introduced to the concept of psychological first aid
• Design a personal action plan

EXPLORING VICARIOUS TRAUMA
 
Duration: Half day
Suitable for: All staff
Topics covered:

• Define the key concepts of burnout, compassion fatigue and vicarious trauma

• Understand the psychological impact of workplace trauma

• Learn about stress and building resilience

• Design a personal action plan

CRITICAL INCIDENT MANAGEMENT
  
Duration: Full day*
Suitable for: Managers and staff exposed to critical incidents
Topics covered:

• Review the nature of critical incidents
• Explore the impact of trauma over time
• Be introduced to the concept of psychological first aid
• Explore strategies for self-care
• Examine ways to build team and personal resilience

MANAGING DIFFICULT INTERACTIONS & BEHAVIOUR
   
Duration: Half day or full day*
Suitable for: All staff and managers who deal with difficult situations
Topics covered:

• Explore the reasons why some conversations are difficult to initiate
• Identify difficult types of conversations
• Learn a script to hold positive and meaningful conversations

POSITIVE WORKPLACE COMMUNICATION
   
Duration: Half day
Suitable for: All staff and managers
Topics covered:

• Complete StyleMap™
• Learn about your communication style
• Review the reasons why positive workplace communication is essential for effective workplace functioning
• The key elements of effective communication
• Tips and strategies to improve workplace communication

COURAGEOUS CONVERSATIONS
 
Duration: Half day
Suitable for: All staff and managers
Topics covered:

• Explore the reasons why some conversations are difficult to initiate
• Identify difficult types of conversations
• Learn a script to hold positive and meaningful conversations

GIVING & RECEIVING FEEDBACK
  
Duration: Half day
Suitable for: All staff and managers
Topics covered:

• Review current approaches to giving and receiving feedback
• Explore strategies to provide meaningful and productive feedback
• Learn the tips to receiving feedback
• Examine strategies and frameworks for giving constructive, positive feedback

ACCIDENTAL COUNSELLOR
  
Duration: Half day or full day*
Suitable for: Managers and staff who, as part of their role, provide informal counselling to staff and clients
Topics covered:

• Understand listening techniques for the non-counsellor
• Learn helpful strategies for managing difficult behaviours and situations
• Examine and apply micro-counselling skills to assist others
• Learn how to set and maintain boundaries
• Examine self-care strategies

BUILDING EMOTIONAL INTELLIGENCE
  
Duration: Half day or full day*
Suitable for: All staff and managers
Topics covered:

• Review the Mayer-Salovey-Caruso model of EI
• Build an understanding of emotional intelligence
• Explore the link between emotional and resilience
• Learn the evidence-based strategies to increase emotional intelligence
• Build your self-awareness and workplace effectiveness

POSITIVE CONFLICT RESOLUTION

Duration: Half day or full day*
Suitable for: All staff and managers
Topics covered:

• Explore current approaches and theories of conflict resolution
• Identify your conflict style
• Explore strategies to create positive workplace communication
• Learn strategies and models for dealing with conflict