TRAINING PROGRAMS

Give your staff the tools they need to succeed.
Our half and full day training programs can be tailored for your company if you have specific needs.
Call us to discuss booking a training program within your organisation.

BUILDING RESILIENCE
      
Duration: Half day or full day*
Suitable for: All staff and managers
Topics covered:

  • Exploration of resilience theory 
  • The five keys to resilience 
  • The link between resilient people and resilient workplaces 
  • Understanding and managing stress 
  • Strategies to build resilience 


MANAGING CHANGE & BUILDING RESILIENCE
   
Duration: Half day
Suitable for: All staff
Topics covered:

  • Introduction to workplace change trends
  • Introduction to theories of change
  • Exploration of resilience theory
  • Tips and strategies to positively manage the psychological impact after change
  • Understanding and managing stress

CAREER TRANSITION
  
Duration: Half day or full day*
Suitable for: All staff
Topics covered:

  • Managing career change
  • Working with cover letters, resumes, key selection criteria
  • Interview skills
  • Preparing an Action Plan


MANAGING MENTAL HEALTH IN THE WORKPLACE       
  
Duration: Half day or full day*
Suitable for: Managers
Topics covered:

  • Be introduced to the most common mental health conditions in Australia
  • Learn the contemporary approaches to treatment and management of mental health
  • Explore the Converge International 5C model for managing employee mental health presentations
  • Build confidence and skill to manage mental health in the workplace


MANAGING VICARIOUS TRAUMA
 
Duration: Half day
Suitable for: Managers
Topics covered:

  • Define the key concepts of burnout, compassion fatigue and vicarious trauma
  • Understand the psychological impact of workplace trauma
  • Explore the role of managers in supporting staff
  • Understand how to build a supportive team culture
  • Be introduced to the concept of psychological first aid
  • Design a personal action plan

 

EXPLORING VICARIOUS TRAUMA
 
Duration: Half day
Suitable for: All staff
Topics covered:

  • Define the key concepts of burnout, compassion fatigue and vicarious trauma

  • Understand the psychological impact of workplace trauma

  • Learn about stress and building resilience

  • Design a personal action plan

 

CRITICAL INCIDENT MANAGEMENT
  
Duration: Full day*
Suitable for: Managers and staff exposed to critical incidents
Topics covered:

  • Review the nature of critical incidents
  • Explore the impact of trauma over time
  • Be introduced to the concept of psychological first aid
  • Explore strategies for self-care
  • Examine ways to build team and personal resilience

IT'S A MATTER OF RESPECT
  
Duration: 2 hours (staff), 2.5 hours (managers)
Suitable for: All staff and managers
Topics covered:

  • Explore and understand definitions of bullying, harassment and discrimination in legislation
  • Learn state and federal legislation governing workplace behaviours
  • Understand why tolerance and respect are at the heart of preventing bullying and harassment
  • Review your organisation’s policies and procedures
  • Specific to Managers: learn the additional requirements for managers in relation to managing workplace behaviour

 

CONTACT OFFICER TRAINING
 
Duration: Half day or full day*
Suitable for: New contact officers and refresher for existing contact officers
Topics covered:

  • Explore and understand definitions of bullying, harassment & discrimination in legislation
  • Learn state and federal legislation governing workplace behaviours
  • Understand why tolerance and respect are at the heart of preventing bullying and harassment
  • Understand your organisations grievance and complaint procedures
  • Explore and understand the contact officer role

 

PSYCHOLOGICAL FIRST AID 

Duration: Half day
Suitable for: All staff and managers
Topics covered:

  • Understanding stress
  • Psychological education
  • Psychological first aid
  • Fostering a healthy wellbeing

MANAGING DIFFICULT INTERACTIONS & BEHAVIOUR
   
Duration: Half day or full day*
Suitable for: All staff and managers who deal with difficult situations
Topics covered:

  • Explore the reasons why some conversations are difficult to initiate
  • Identify difficult types of conversations
  • Learn a script to hold positive and meaningful conversations

 

POSITIVE WORKPLACE COMMUNICATION
   
Duration: Half day
Suitable for: All staff and managers
Topics covered:

  • Complete StyleMap™
  • Learn about your communication style
  • Review the reasons why positive workplace communication is essential for effective workplace functioning
  • The key elements of effective communication
  • Tips and strategies to improve workplace communication

 

COURAGEOUS CONVERSATIONS
 
Duration: Half day
Suitable for: All staff and managers
Topics covered:

  • Explore the reasons why some conversations are difficult to initiate
  • Identify difficult types of conversations
  • Learn a script to hold positive and meaningful conversations

 

GIVING & RECEIVING FEEDBACK
  
Duration: Half day
Suitable for: All staff and managers
Topics covered:

  • Review current approaches to giving and receiving feedback
  • Explore strategies to provide meaningful and productive feedback
  • Learn the tips to receiving feedback
  • Examine strategies and frameworks for giving constructive, positive feedback

 

ACCIDENTAL COUNSELLOR
  
Duration: Half day or full day*
Suitable for: Managers and staff who, as part of their role, provide informal counselling to staff and clients
Topics covered:

  • Understand listening techniques for the non-counsellor
  • Learn helpful strategies for managing difficult behaviours and situations
  • Examine and apply micro-counselling skills to assist others
  • Learn how to set and maintain boundaries
  • Examine self-care strategies


BUILDING EMOTIONAL INTELLIGENCE
  
Duration: Half day or full day*
Suitable for: All staff and managers
Topics covered:

  • Review the Mayer-Salovey-Caruso model of EI
  • Build an understanding of emotional intelligence
  • Explore the link between emotional and resilience
  • Learn the evidence-based strategies to increase emotional intelligence
  • Build your self-awareness and workplace effectiveness


POSITIVE CONFLICT RESOLUTION

Duration: Half day or full day*
Suitable for: All staff and managers
Topics covered:

  • Explore current approaches and theories of conflict resolution
  • Identify your conflict style
  • Explore strategies to create positive workplace communication
  • Learn strategies and models for dealing with conflict


PEER SUPPORT TRAINING 

Duration: Full day*
Suitable for: HR practitioners and peer support program staff
Topics covered:

  • Nature and purpose of peer support programs
  • Situations where peers can provide support
  • Developing awareness and skills to be an effective peer support officer

NEW LEADERS’ TOOLKIT  

Duration: Full day*
Suitable for: New managers, supervisors, team leaders
Topics covered:

  • The challenges when transitioning into a leadership role
  • Contemporary leadership theory
  • Your communication and conflict styles
  • Strategies to transition from team member to team leader
  • Strategies to give feedback and delegate effectively


POSITIVE MENTORING 


Duration: Half day or full day*
Suitable for: Anyone required to act as a mentor
Topics covered:

  • Mentoring defined
  • Explore the power of workplace mentoring
  • Learn how to structure mentoring conversations
  • Learn how to build a positive and proactive mentoring culture
  • Build strategies to be an effective mentor


UNDERSTANDING & RESPONDING TO FAMILY VIOLENCE
 
Duration: Half day (managers), 1.5 hour (staff)
Suitable for: Anyone exposed to or working with family violence
Topics covered:

  • Understanding family violence prevalence and dynamics
  • Learn state and federal legislation governing workplace behaviours
  • Exploring workplaces policies and responses
  • Identify skills and strategies to support a colleague


*All full day trainings include additional activities and a greater focus on applying skills.