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EAP & Support Services

Peer Support Program

It is important to consider psychological safety when appointing Peer Support Officers.

What is Peer Support?

Peer supporters are a network of employees who act as the first point of contact for colleagues. The role can be a challenging and potentially high-risk one. Selecting the right employees for this role is crucial to ensure the psychological safety of both the support officer and the people they work with.

There are four key stages to consider:

We have two assessment tools that are ideal for understanding the resilience, adaptability, and interpersonal style of your Peer Support Officers:

  • Applicant Suitability Matrix (ASM)
    This assessment is ideal for a general understanding of how a Peer Support Officer will interact with their colleagues, particularly when they are feeling vulnerable, and how they will maintain a general level of resilience in their role.
  • Risk Prediction Index (RPI)
    This assessment is ideal for when the Peer Support Officer may be dealing with very challenging issues as part of their role and there is a key focus on maintaining their psychological safety.

A tailored approach to support your organisation’s program, drawing from contemporary theory and practical application of skills and knowledge.

All modules are 2 hours in duration:

  • Program modules
    • Module 1: The Peer Support Officer Role (core)
    • Module 2: Managing Distress (core)
    • Module 3: Bullying and Harassment (core)
    • Module 4: Mental Health Awareness (elective)
    • Module 5: Domestic and Family Violence (elective)
    • Module 6: Self-care and Wellbeing (core)

We can provide regular group supervision for peers and individual supervision or debriefing as required. We recommend staff have quarterly professional supervision.

The Peer Support Program is a bespoke and specialist service.

Working in partnership with By Mind Side, Converge is proud to offer a new solution to ensure your peer support program is being well utilised and allow reporting on themes, demographics and peer connections.

Maintaining confidentiality and privacy at all times, By Mind Side offers a solution to allow your peers and employees to be matched based on their needs, location or specialty as well allowing peers to record interactions as they go.

Using a simple app, or via the web, with customisation for each customer, your organisation can monitor the Peer Support Program to identify themes to guide your wellbeing strategy.


What tools can Converge offer your business?

Converge has an array of innovative support tools that complement our services.


Converge App

Combining the latest digital technology with an evidence-based approach, the Converge app includes several core tools to help your employees track and improve their mental and physical health, including:

  • Appointment booking
  • Health metrics tracking & personalised human dashboard
  • Health insights library
  • Employee support (FAQ’s and e-mail support)
  • Aggregated reporting to help you understand the shifting health and wellbeing trends of your people

Converge Life

Converge Life is a globally award-winning, fully integrated digital platform that brings together EAP, health and wellbeing. It provides a medical grade, personalised experience to help employees take control of their health. It builds upon the functionality and success of the Converge App and has everything your employees need.

Unlock Converge Life’s ‘access all areas’ features to provide early detection, prevention and assistance, when required, to your people.

Finally, EAP, health and wellbeing can work like they should – together. Now that’s Care Made Real!


Psychometric Testing

Within our coaching programs, we offer options for additional psychometric testing to allow for greater coaching insight and development. This includes, but is not limited to, the following:

  • Occupational Personality Questionaire
  • MLQ Plus
  • Hogan Assessment Tool
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Flourish Health & Wellbeing eMagazine

Access Converge’s eMagazine, Flourish, to see many of our accessibility features in action. Log in to your portal to read the latest edition.

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Risk Assessments

You may be interested to read more about the range of organisational, team and individual assessments we can provide.

Our Tools and Methodologies

We use a range of tools and methodologies to deliver real care.

A powerful and effective approach to managing physical injuries where psychological factors are extending recovery time
case study
Australia Post

Learn how a brand new approach to preventing workplace psychological injuries delivers outstanding results

The relationship between physical health and mental health has been researched extensively and is now well understood. Read how we were able to dramatically improve return to work outcomes for one of Australia’s most culturally and geographically diverse organisations.

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