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EAP & Support Services

Witness Support

Supporting people called as witnesses or otherwise involved in legal cases.

What is Witness Support?

Being called as a witness is not generally a pleasant experience and can trigger understandable anxiety in individuals asked to give evidence.

Specialist Converge consultants work to support witnesses and other people who may have provided background preparation work leading into a legal case or hearing.

We assist people before, during and after their testimony to ensure their mental health is managed over time and they feel supported at each step in the process.

  • Support people through the full episode related to the legal matter including those involved but not called to testify
  • Psychological support for people who are stood down awaiting a legal process or investigation
  • Provide coaching on how to manage anxiety especially when giving evidence
  • Provide tips on controlling the situation
  • Provide tips on avoiding media exposure
  • Attend court with individuals if required as a support person
  • Follow up post court attendance to ensure sound mental health over time.
  • Support people through the legal process from end to end
  • Provide tips and guidance on maintaining personal and sometimes professional boundaries
  • Attend to help manage the impact of graphic or confronting material
  • Support and normalise feelings of guilt or failure about what individuals should or could have done differently
  • Conduct risk assessments on changing or declining mental health in individuals over time
  • Referring for ongoing support in the community, if specialised help is required.
  • Organisations whose employees are called before Inquiries or Royal Commissions
  • Organisations involved in court cases
  • Courts, legislative bodies and commissions who want to support witnesses in distressing and sensitive cases
  • Organisations who are providing support to complainants in redress schemes

Witness Support is a specialised service, very different to EAP.  We use our most experienced mental health team members to do this sensitive work.


What tools can Converge offer your business?

Converge has an array of innovative support tools that complement our services.


Psychometric Testing

Within our coaching programs, we offer options for additional psychometric testing to allow for greater coaching insight and development. This includes, but is not limited to, the following:

  • Occupational Personality Questionaire
  • MLQ Plus
  • Hogan Assessment Tool
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Converge App

Combining the latest digital technology with an evidence-based approach, the Converge app includes several core tools to help your employees track and improve their mental and physical health, including:

  • Appointment booking
  • Health metrics tracking & personalised human dashboard
  • Health insights library
  • Employee support (FAQ’s and e-mail support)
  • Aggregated reporting to help you understand the shifting health and wellbeing trends of your people
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Critical Incidents — Rapid Response

Find out how Converge provides practical psychological support for those impacted by potentially traumatic events and critical incidents.

Real people that care

We boast some of the most experienced and dedicated health professionals in the industry.


Help your employees feel supported


What our customers say about Witness Support

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Wellbeing Services Co-ordinator
NSW Police Force
Can I say that the support that was offered was invaluable to our officers. I cannot stress how much their assistance was appreciated and required, and I would recommend that any other inquests where police give evidence that they are offered the same support — which I know they will be.
HR Manager
I thought I knew where we were headed with our wellbeing strategy with Qantas, then along came the pandemic and everything changed. Thank you for your partnership, Converge.
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