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EAP, Training, & Consulting Provider in Australia

An Employee Assistance Program (EAP) Provider in Australia who cares about your employees, because they matter.

Drive productivity, engagement, and performance, protect mental health, and create a psychosocially safe workplace with our wellbeing solutions.

Happy employee who's support by her employee assistance program (EAP) (1)

Australia, New Zealand, & Global Coverage

2,000+ Expert Clinicians & Coaches

87% Employee Satisfaction Rate

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24/7 Employee Support: Anytime, Anywhere

Why Converge: EAP solutions that scale with your business

Converge provides scalable Employee Assistance Program (EAP) solutions designed to support employee mental health, wellbeing and resilience. Employee wellbeing is essential. When employees are experiencing mental health challenges, performance can drop, productivity can dissipate, and overall workplace culture can erode. The best way to safeguard your employees, promote channels of wellbeing, and keep them mentally fit, resilient, and well is through our Employee Assistance Program.

We’ve been supporting organisations across Australia, New Zealand, and the world since 1960, and we’ve become one of the most trusted EAP providers globally. We care about your employees, which is why we currently support 2.7 million employees. We’re ready to bring your family into ours.

Our internal, anonymised and aggregated statistics sourced from FY25 employee feedback surveys details the value of Converge mental health and wellbeing support services:

01

67%

of employees feel a boost in their wellbeing after one session

02

87%

of employees love their Converge counselling experience

03

97%

of high-risk employees feel an immediate impact

04

300K+

meaningful engagements with employees annually

Watch · 2:57

The wellbeing impact of Converge EAP

Built to support every organisation

Employee Assistance Program (EAP) and Workplace Wellbeing Solutions

Converge provides Employee Assistance Program (EAP) and workplace wellbeing solutions designed to support organisations of all sizes. From small teams to large enterprises, our Employee Assistance Program is designed to scale, adapt and deliver meaningful outcomes for your people.

Pricing Flexibility

We always work with you to give you the most cost-effective package for your organisation, employee size, and wellbeing needs.

Digital Tools

With our Converge App, the Employee Wellbeing Portal, the Converge Service Hub and more at your fingertips, your partnership is set up for success with technology that makes an impact, and human support that drives meaningful results.

Counselling Depth

The experience of our 2,000+ clinical team spans decades with every single one tertiary qualified, certified with their relevant body, and trained to offer safe, practical support for any of your employees’ challenges.

SMB Suitability

We cater for businesses of all sizes. You can consider us “your one-stop-shop for wellbeing support”. While we support many of Australia’s biggest organisations, we also offer that same support to organisations with less than 50 employees. We don’t discriminate; we’re here for each and every employee who relies on us. And that will never change.

Enterprise Scalability

We know that organisations scale and grow, and we move with you. With our enterprise+ package, you get everything you need to care for your employees. And we know that the bigger the organisation, more often than not, there’s an added layer of complexity. Our support systems are set up for businesses of all sizes, so as you scale, we’re with you every step of the way, offering the care your people need with immediate impact.

Customisation

We tailor your EAP to fit your organisation — from service mix and communication strategies to reporting and rollout. No two businesses are the same, so we adapt our approach to align with your culture, workforce needs, and wellbeing priorities, ensuring support that truly resonates with your people.

Industry Specialty

There is not an industry that we don’t support. From mining, finance, and construction, to law, retail, professional services, utilities and more, our EAP solutions are for all industries and our care is molded to the challenges your people face. Whether they’re facing isolation from FIFO or workplace aggression from customers while working in a contact centre or retail store, our EAP solutions cater for everybody – because every employee deserves the highest quality care, always!

Global Capability

Through a global network and partnership with some of the worlds most comprehensive EAPs, we have built a seamless global capability to support your people here at home and across the pond. We have many client organisations who have a global workforce, and we ensure they receive the highest quality support that your people here in Australia will receive. Booking is also seamless, through omni-channel touch points such as telehealth, virtual and face-to-face counselling and digital tools powering our worldwide EAP engine.

Care Anytime Anywhere

Converge supports more than 1,700 businesses across Australia, New Zealand and globally with EAP and workplace wellbeing services.

The perfect EAP package for your organisation

Support starts with Converge EAP

Converge offers two EAP packages, Converge Essentials and Converge Enterprise+, designed to support different organisational and employee wellbeing needs. Take a look at our two EAP packages, designed to support your employees with any challenge they may face. Expert support, an ocean of resources, and more is just a click away!

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Converge Essentials

Unlock virtual support, crisis counselling, and more. A suite of services to support your employees' wellbeing.

Get a quote
Your Converge Essentials Experience:
  • Access Telehealth & Virtual Counselling and Coaching Sessions
  • Access to 9 Counselling Streams
  • 24/7 Online Booking Enablement
  • Access to Help Desk Support
  • Ability to book Crisis Counselling
  • Access to 7 Specialist Helplines
  • Access to Mobile App
  • Access to Promotional Marketing Material
  • Access to Monthly Insights Report
  • Access to Monthly Webinars
  • Access to E-Magazine
img icon converge business offerings customised enterprise and government package

Converge Enterprise+

Unleash the full Converge experience and take impactful action. Here's your wellbeing recipe for success.

Get a quote
Your Converge Enterprise+ experience:
  • Access Face-to-face & Virtual Counselling & Coaching Sessions
  • Access to 9 Counselling Streams
  • 24/7 Online Booking Enablement
  • Access to 24/7 Call Centre Support
  • Ability to book Crisis Counselling
  • Access to 7 Specialist Helplines
  • Access to Mobile App
  • Assigned Partnership Manager
  • Access to Promotional Marketing Material
  • Ability to Review Reporting & Dashboards
  • Access to Monthly Webinars
  • Access to Co-branded promotional material
  • Access to Business Unit Level Reporting
  • Access to E-Magazine
  • Optional Customised E-Magazine

We are clinical experts

Converge: Your employee assistance program (EAP) provider in Australia, New Zealand, and the world

Immediate 24/7 access to nine EAP support streams. And when you integrate our training and consulting programs with our EAP support, you have a holistic wellbeing program that drives ROI, wellbeing, performance, and focus within your organisation. Our team comprises experienced, tertiary-qualified, and certified clinicians and coaches who deliver evidence-based care, upholding strict clinical governance guidelines. Take a look at what makes Converge an Employee Assistance Program provider of choice.

2,000+

Qualified and experienced clincians and coaches

50K+

Hours of Critical Incident support delivered in FY25

102,000+

Employees supported in EAP in FY25

326K+

Clinical appointments delivered in FY25

7:1

Return on Investment

Our Services

Employee Wellbeing Support Services in Australia: Supporting Employees Beyond the Workplace

Converge provides employee wellbeing support services across Australia that help organisations support employees through workplace and personal wellbeing challenges. Our services span Employee Assistance Programs, training and development, workplace wellbeing consulting, risk management, and critical incident and onsite support.

Employee Assistance Program (EAP)

  • Employee Counselling
  • Financial Coaching
  • Nutrition Support
  • Career Coaching
  • Neurodiversity Support
  • Counselling for Family
  • Conflict Support
  • Legal Support
  • Manager Support
  • 7 Specialist Support Streams
Explore EAP

Training & Development

  • Workshops
  • Coaching
  • E-learning
  • Webinars
  • Seminars
  • Change Management
  • Vicarious Trauma Training
  • Manager Support
  • Career Development
  • Leadership Development
Explore Training

Risk Management

  • Psychometric testing
  • Psychosocial Risk
  • Conflict Resolution
  • Peer Support
  • Individual Assessments
  • Mediation
  • Psychosocial Masterclass
  • Outplacement Support
  • Workplace Behaviour
Explore Risk Management

Critical Incident & Onsite

  • Critical Incident Support
  • Crisis Counselling
  • Planned Support
  • Disaster Management
  • Onsite Wellbeing Support
  • Workplace Incident Support
  • Incident Communication
  • Crisis Reporting
  • Ongoing EAP Support
  • 24/7 Care

Testimonials

What our customers are saying

Employees and organisations share how Converge EAP and workplace wellbeing services have supported their people and workplaces. Discover how our services have made a difference in their lives and organisations.

Digital Wellbeing Tools

One connected wellbeing experience

The Converge App, Employee Wellbeing Portal, and Service Hub create one connected digital wellbeing experience that makes EAP access and support easier. Explore these three digital tools designed to make EAP access, wellbeing resources, and program support easier for employees, leaders, and decision makers.

Employee Wellbeing Portal

Booking, live chat, and resources just for your staff

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Employee Wellbeing Portal (1)

The Employee Wellbeing Portal brings 24/7 booking, live chat, webinars, tipsheets and wellbeing resources online, giving your people easy access to proactive support and expert care wherever they are.

Digital Wellbeing Tools for EAP support (1) (2)

Converge Service Hub

Decision makers are covered with the Service Hub

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Service Hub (4)

The Converge Service Hub is your go-to for EAP tools, resources and guidance, helping you promote, manage and strengthen workplace wellbeing with confidence.

Converge App

Wellbeing tools for your staff at the tap of a screen

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Converge App (6)

The Converge App is your employees’ go-to wellbeing tool, bringing together 24/7 booking, live chat, wellbeing resources and challenges to support proactive wellbeing and easy access to care.

Onboarding with Converge EAP: Simple, effective, and set up for success

Converge uses a three-step EAP onboarding process designed to set up your program, maintain ongoing engagement and demonstrate value. When you choose Converge as your employee assistance program, we make onboarding and setting up our partnership simple. From there, we work together to maintain success and ongoing engagement, ultimately boosting wellbeing, engagement, and productivity in your workforce. Here is a three-step onboarding process for a successful partnership with Converge:

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Step 1: Setting up
success

From Day 1, we provide you with all your tools and resources to commence our partnership and spread the word. We provide you and your staff with access to our Wellbeing Portal, Service Hub and the Converge App. We also provide you with promotional material, support outlines and more to kickstart the partnership on the right foot.

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Step 2: Maintaining
engagement

We believe in maintaining engagement from day one. We continuously update our resources and develop new innovative ways to support your staff. We help you maintain ongoing engagement in the program, so when your staff need us, they know where to turn and how to access their EAP support.

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Step 3: Proving our
value

Through comprehensive reporting, insights, and measurable outcomes, we demonstrate the positive impact we’ve made, showcasing our ROI and continuing to build a successful model for a fruitful partnership for years to come!

FAQs About Employee Wellbeing Services

What is an Employee Assistance Program (EAP)?

An Employee Assistance Program (EAP) is a confidential workplace service that supports employees with personal, work and wellbeing challenges. Converge EAP provides access to qualified professionals across counselling, coaching and specialist support, helping employees and their families access the right support when they need it.

How does Converge support organisations beyond EAP?

Converge supports organisations beyond EAP through training and development, workplace wellbeing consulting, risk management, critical incident and onsite support, and digital wellbeing technology. These services work alongside our EAP to help organisations take a broader, proactive approach to employee wellbeing, workplace mental health and organisational resilience.

How can employees access Converge support services?

Employees can access Converge support through multiple confidential channels, including the Converge App, Employee Wellbeing Portal and our contact centre. Depending on the service, support can be delivered by phone, video or in person, making it easier for employees to access professional care in a way that suits their needs.

Can family members access Converge EAP support?

Yes. Eligible immediate family members can access confidential Converge EAP support where it is included in their organisation’s EAP program. This helps address personal and family challenges that may affect an employee’s wellbeing, including relationship, financial, mental health and other wellbeing concerns.

Is Converge EAP support available 24/7?

Yes. Converge provides employees with 24/7 access to EAP support, helping people connect with professional care when they need it. Employees can also use Converge digital wellbeing tools to access resources, book appointments and connect with support services.