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Are you ready to get started with Converge? Do you have a question about your Converge services? Are you after counselling support? We’re here for all enquiries! Select the option applicable to you below.
Sales Enquiry
Contact our sales team to unlock our full suite of EAP support services. Give your employees support that works with Converge.
Existing Converge Client
Are you an existing Converge client and need to contact our customer support team? Click here...
Employee Support
Are you an employee looking for counselling or technical support? We're here for you anytime, anywhere!
What form of support do you need?
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Feedback
If you’d like to share your thoughts with us, click the button below to open our feedback form. Complete the form to let us know how we can improve our services.
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Consultant Support
If you are a Converge consultant, select the Support stream relevant to your role and requirements. Use the button below to continue, and select from one of the options.
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Customer Support
If you’re an organisation contact, explore support options to manage your EAP service, request assistance, make Online Booking enquiries, or get Converge App help.
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Employee Help Centre
For help with Employee Online Booking or the Converge App, you can learn how to use each platform, raise a ticket for support, or visit the Employee Help Centre. Click below.
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Support channels
We ensure accessing help is simple and quick
There are lots of ways you can get in contact with us and talk to a mental health or wellbeing professional:
Converge App
The Converge App is your handheld wellbeing platform, housing appointment booking, live chat, our engaging challenges, articles, and more - all from the tap of a screen. The Converge App is available on both Apple and Android. Scan the QR code with your phone to download.
Employee Wellbeing Portal
Access a range of resources, wellbeing tools, tipsheets, webinars, and 24/7 online booking in our Employee Wellbeing Portal. You can access our enhanced platform via your laptop, desktop, tablet and phone through our website - where you can also utilise our click-to-call and Live Chat for bookings and enquiries.
Phone
To make an appointment with a Converge consultant call:
1300 687 327 (Australia)
0800 666 367 (New Zealand)
+613 8620 5300 (International)
Our phone lines are open Monday to Friday, 7:00am - 11:00pm (AEST).
Email us and we’ll endeavor to reply to your request as soon as possible.
Live Chat
Live Chat for bookings and enquires is available:
Monday – Friday 9am – 7pm (AEST)
Outside of these times, please contact our Client Services team on 1300 687 327 (Australia).
Find our Live Chat feature at the bottom of each of our web pages, on the Employee Wellbeing Portal, and the Converge App!
Legal Notice
Service of Legal Documents
Subpoenas and other legal documents may be served at the address set out here.
Service must be effected in accordance with applicable laws and court rules. Acceptance of documents at this address does not constitute an admission of jurisdiction or liability, nor does it waive any rights, objections or defences available at law.
Documents that are incorrectly addressed, improperly served, or not authorised by law may not be accepted.
Please address all subpoenas and legal documents to
The Proper Officer
Converge International Pty Ltd
Level 16, 180 Lonsdale Street
Melbourne, Victoria 3000
Do you need counselling support?
If you’re an employee looking for urgent counselling support, don’t worry, we’ve got you covered
Locations
Ready to start your Converge journey? Need support with your services?
Want to book a counselling appointment?
Click here!
C
Converge Assistant
