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Workplace Conflict Management & Support Services
Creating positive relationships that support proactive conflict resolution via conflict management support to promote a productive and collaborative workplace.
Supporting employees with overcoming conflict
Creating harmonious workplaces since 1960
2,300+
employees supported in Conflict Management in FY25
5,500
workplace relationship challenges supported in EAP in FY25
Expert Workplace Conflict Support for Healthier Teams
Conflict Support is one component of Converge’s integrated workplace wellbeing ecosystem, helping employees, managers and teams address workplace conflict early, navigate difficult situations constructively and restore healthy working relationships. Combined with counselling, digital wellbeing tools, manager support, coaching and specialist services, Conflict Support helps organisations strengthen psychological safety, improve collaboration and create healthier, more productive workplaces.
National network of expert coaches and clinicians
Digital wellbeing tools that support proactive wellbeing
Expert human support backed by technology
Integrated workplace wellbeing ecosystem
Workplace conflict support integrated into a broader wellbeing ecosystem
Our Digital EAP Wellbeing Tools helping staff & leaders build positive relationships
The Converge App
Dedicated insight articles on workplace relationships and conflict
Bank of engaging modules and challenges
24/7 booking for EAP Conflict Support & other EAP streams
Explore the App
Employee Wellbeing Portal
Dedicated tipsheets exploring themes on conflict and relationships
Conflict Support awareness session delivered by an expert
Booking and live chat for EAP support
Overview
What is Conflict Support?
Conflict support is a confidential workplace wellbeing service that helps employees and leaders resolve workplace conflict in a constructive, respectful and practical way. Whether conflict stems from communication breakdowns, personality differences, changing workplace dynamics or ongoing disagreements, Converge’s experienced conflict coaches provide evidence-based guidance to help individuals understand the underlying issues and move towards positive resolution. By addressing conflict early, organisations can strengthen relationships, improve collaboration and support a psychologically safer workplace.
How Does Conflict Support Work?
Conflict support begins by understanding the situation, identifying the underlying causes of conflict and clarifying the desired outcome. From there, Converge’s conflict coaches work with employees or leaders to develop practical strategies that improve communication, manage difficult conversations, rebuild trust and resolve disagreements before they escalate. Support is tailored to each individual and can be delivered confidentially via phone, video or face-to-face appointments, helping employees develop long-term conflict resolution skills while creating healthier, more productive workplace relationships.
The goals of the EAP conflict support sessions are to:
Repair issues between teams
Remove blockages and barriers for communication
Promote healthy collaboration
Restore team harmony and productivity
Conflict Support explained
Watch & learn about Conflict Support… in 90 seconds
Learn about our conflict support stream, its benefits, and how the program works in this short, bite-sized video. We also explain the booking process and why your staff should utilise this highly important service. This short video explains when organisations should use Conflict Support, how appointments are delivered and how our conflict coaches help employees rebuild productive working relationships.
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Why Should Organisations Use Conflict Support?
Resolve workplace conflict early before it impacts your people and business
Top 4 workplace issues in FY25 were issues with management, emotional resilience, workload, and bullying
Is tension present in your workplace? Are disagreements between your employees starting to affect team morale? When conflict emerges, it can be challenging to manage and, if left unchecked, may escalate into more serious issues such as bullying, formal grievances or a hostile work environment. The challenge is that workplace conflict is often difficult to resolve without independent support. According to Charter House, workplace conflict is estimated to cost Australian businesses between $6 billion and $38 billion each year.
The psychosocial impact is equally significant. Without effective workplace conflict support, employee wellbeing may decline, absenteeism can increase, and unresolved issues may develop into workplace bullying or harassment. Research also suggests that up to 65% of performance issues are linked to workplace conflict. Addressing the root causes early helps protect employee wellbeing while creating healthier, more collaborative and psychologically safe workplaces.
Rather than expecting managers or employees to navigate difficult situations alone, conflict support provides independent, evidence-based guidance that helps people communicate more effectively, rebuild trust and resolve disagreements before they escalate. Early intervention not only supports the individuals involved but also strengthens team relationships, improves collaboration and minimises disruption across the wider organisation.
At Converge, our experienced conflict coaches provide practical conflict resolution strategies tailored to each situation. We help employees and leaders identify the underlying causes of conflict, develop stronger communication skills and implement practical solutions that create positive, lasting outcomes. With confidential support available anytime, anywhere, we’re here to help organisations build stronger teams, protect workplace wellbeing and keep people working productively together.
4,500+
Hours (sessions) of Conflict Management Services delivered in FY25
How Conflict Support can help your business
Our conflict management training will help your business minimise the economic, social, and psychosocial fallout of conflict. Thus, preventing issues from exacerbating and affecting more employees, running the risk of creating mentally unsafe working environments. We aim to help your employees foster positive outcomes by finding creative solutions and building stronger, more collaborative teams. Equally, our team will provide solutions to mitigate stress, impact on mental health, low morale, and poor communication.
The following are some of the reasons why your organisation may need conflict management services:
- When there has been a relationship breakdown between employees.
- When trust and collaboration have been affected within a team.
- When communication has broken down and difficult conversations are no longer productive.
- When a complaint has been raised about conflict or workplace relationships.
- When internal attempts to resolve the conflict haven’t been successful and independent support is needed.
- When workplace conflict is affecting team morale or productivity.
- When organisational change has created tension or uncertainty within a team.
- When recurring disagreements continue to resurface despite previous discussions.
What Does Converge’s Conflict Support Include?
Conflict is a natural part of most relationships, but it’s crucial to manage it before it escalates into something harmful. Our conflict support service offers tailored strategies, tools, and coaching to help individuals resolve workplace and personal conflicts effectively.
Before conflict becomes an issue, proactively resolve it through tailored support from a Converge consultant. We can offer management assistance to equip your leaders to resolve the conflict themselves. Or, if it’s reached a point of disruption and potentially threatening your day-to-day operations, we can help mediate a one-on-one discussion. We can support you in whichever capacity you need in order to foster collaboration and set the tone that toxic or hurtful conflict is never okay.
Overall, our goal is to help your employees effectively navigate the conflict they’re facing and overcome it, building positive relationships along the way. As such, here is the range of conflict management solutions we offer:
Equip employees with practical tools to navigate and resolve conflicts in real-time
Provide guidance on managing difficult conversations to prevent tensions from growing
Strengthen relationships by addressing disagreements constructively before they escalate
Identify the underlying behaviours and situations that trigger conflict
Foster a collaborative environment that finds common ground and promotes teamwork
Converge Conflict Support in numbers
2,300+
staff members access Conflict Management in FY25
4,500+
hours of conflict mediation and support delivered in FY25
2.6 million+
employees supported by Converge annually
2,000+
network of expert clinicians and coaches ready to support your people
Our Step-by-Step Conflict Resolution Process
01
Discover the Root Cause
We begin by listening — gathering context to understand the underlying drivers of tension. This phase identifies not only what happened, but why the conflict arose, such as miscommunication, stress, or unmet expectations.
02
Facilitate Constructive Dialogue
Our experienced conflict coaches guide solution-focused conversations that enable open discussions, helping individuals express their perspectives and find common ground without judgment.
03
Develop Practical Strategies
Together, we outline clear, actionable steps to address the conflict. This may include mediation sessions, boundary-setting, or communication skill-building tailored to the individuals and teams involved.
04
Rebuild Relationships and Resilience
We support your employees in rebuilding trust and strengthening collaboration. Lessons are embedded, preventing the same issues from resurfacing and fostering a healthier team culture moving forward.
05
Sustain Long-Term Harmony
We equip leaders and teams with ongoing tools and training to recognise early warning signs, manage future disagreements proactively, and maintain a psychologically safe workplace.
Who are Converge’s conflict support services for?
Our conflict management and training is for organisations that are experiencing conflict amongst teams. It is also for employees experiencing conflict in their personal life which can often impact their work. Without resolution, conflict can adversely impact our mental health. As such, having an easily accessible conflict coach allows your employees to get the support they need to resolve their issues. We can also support organisations that are experiencing:
- Frequent communication breakdowns or interpersonal tension
- Departments with low morale and levels of collaboration
- Leaders seeking to improve their own conflict resolution and facilitation skills
The benefits of our conflict management program
There are many benefits to utilising and offering our Conflict Support EAP stream to your staff including increased team morale and harmony, and decreased negative tension and conflict. The following is a list of benefits of our conflict management program and why you should provide workplace conflict management support to your employees through our EAP program:
- Improved communication and trust
- Reduction in absenteeism and turnover
- Stronger leadership capability
- Early intervention before escalation
- Safer workplace culture
92%
of employees established a positive relationship with their Converge consultant
Conflict Management Training
How Converge can help resolve conflict in your workplace
Conflict can arise in many different situations. We can all remember a time when we were faced with conflict. It can make or break relationships.
However, with some support, your employees can effectively overcome conflict and learn how to communicate with respect.
It’s important to note that not all forms of conflict are negative. In fact, some forms of conflict can spark healthy competition and innovative ideas. However, conflict can easily cross a line and begin to negatively impact your employees and your organisation.
Here are some of the situations where we can support your staff with our conflict management solutions:
- Conflict in a work setting
- Conflict in a personal relationship
- Conflict with a manager or supervisor
- Witnessing the signs of conflict within a team or personal relationships
FAQs on Conflict Management Training & Support for Businesses
What is workplace conflict management, and why is it important?
Workplace conflict management is the process of identifying and resolving disagreements between employees in a constructive way. It’s important because unresolved conflict can lead to lower morale, reduced productivity, and even breaches of psychosocial safety obligations. Converge’s conflict management services help organisations address tension early, promote collaboration, and build stronger, more resilient teams.
How can Converge’s conflict management training, support and mediation services benefit my business?
Our training equips leaders and employees with practical skills to manage disagreements before they escalate. By improving communication, trust, and emotional awareness, your team can prevent absenteeism, reduce turnover, and create a safer, more harmonious workplace culture that meets psychosocial compliance standards.
When should I engage conflict management support?
You should reach out when internal resolutions have failed, relationships have broken down, or communication between employees has become strained. Converge’s conflict coaches can help mediate discussions, rebuild trust, and restore team dynamics before the situation affects wider performance or wellbeing.
What does Converge’s conflict resolution process involve?
We use a structured, evidence-based approach that starts by uncovering the root cause of conflict and facilitating open, solution-focused dialogue. Our accredited conflict coaches then help participants develop practical strategies, rebuild relationships, and sustain long-term harmony across the workplace through coaching and mediation support.
Who can access Converge’s conflict management services?
Our conflict management services are designed for organisations, leaders, and employees experiencing tension at work or in their personal relationships. Whether your teams are facing communication breakdowns, hybrid work friction, or interpersonal disputes, Converge provides confidential, professional guidance—anytime, anywhere—to help restore harmony and support mental wellbeing.
What is the difference between conflict management and workplace mediation?
Conflict management is a broader approach that helps organisations prevent, manage and resolve workplace conflict through coaching, training, facilitated conversations and organisational support. Workplace mediation is one specific conflict resolution technique where an impartial facilitator helps two or more people reach a mutually acceptable outcome. Converge offers both conflict management support and mediation services, selecting the most appropriate approach for each situation.
Can workplace conflict management help organisations meet psychosocial safety obligations?
Effective workplace conflict management can form part of an organisation’s broader psychosocial risk management strategy. Addressing interpersonal conflict early helps reduce psychosocial hazards such as bullying, workplace stress and poor team relationships while supporting healthier workplace cultures. Converge works with organisations to manage conflict before it escalates into more significant wellbeing or workplace risks.
Is conflict management training suitable for leaders and managers?
Absolutely. Managers and leaders are often the first to identify workplace conflict, making early intervention skills essential. Converge’s conflict management training equips leaders with practical techniques to navigate difficult conversations, de-escalate conflict, improve communication and foster psychologically safer teams.
How do I know if my organisation needs conflict management support?
Your organisation may benefit from conflict management support if you’re experiencing recurring interpersonal issues, communication breakdowns, complaints, reduced team collaboration, increased absenteeism or unresolved disagreements between employees or leaders. Early intervention helps resolve issues before they impact productivity, employee wellbeing or organisational culture.
Related EAP services
More than just your conflict coach
Now that you’ve seen our expertise in conflict resolution, why not take a look at our other EAP services that support holistic wellbeing. When you engage with Converge, you receive a whole suite of EAP support services:
Manager
Support
Helping your managers lead with confidence and navigate the complexities of leadership – and yes, that includes conflict.
Learn more
Employee
Counselling
Support your employees’ mental health and wellbeing through expert guidance and care from one of our 2,000+ consultants.
Learn more
Conflict
resolution
We have expert mediators who are ready to help you tackle any form of conflict within your workplace!
Learn more
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