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A manager support program that creates resilient and agile leaders
Prepare your people leaders with our EAP for managers service, where expert consultants provide tailored support to help leaders build the skills they need to thrive in the modern workplace.
Leadership Development
Support with people management
Skill-building to be the best leader they can be
Supporting thousands of managers across Australia and the world
87% employee satisfaction rate
Overview
What is Manager Support in an EAP
Manager Support is an EAP service that gives people leaders confidential coaching and guidance to manage workplace challenges, employee wellbeing concerns, performance issues and difficult conversations. It also helps leaders develop the skills, confidence and self-awareness needed to navigate the human complexities of leadership, strengthen team dynamics and improve workplace performance. Managers are often the go-to source for wellbeing support from their team members as a first port of call. However, leaders need to be equally supported with work and life issues. As such, offering them integrated support that equips them to manage any issue, challenge or opportunity supports sustainability, wellbeing and performance for your leaders.
When leaders face team challenges, EAP support is here for them. Through their employee assistance program, leaders know that they’re backed by experts, so when an employee comes to them with a personal or professional challenge, they’re able to guide the staff member to appropriate support. According to CMHAA, 60% of people seek support from their managers. That is why tailored expert support is essential to ensure they’re able to support their staff adequately and confidently, knowing that an expert is just a booking away.
Here are the various ways we can support your leaders:
Developing self-awareness around leadership, personality and working style
Managing underperforming staff and other difficult staffing issues, as well as addressing workplace conflict and building successful teams
Change management support and improving workplace and interpersonal relationships
Understanding mental health conditions and when to refer staff to help that supports recovery and improved wellbeing
Leadership Development vs Manager Support
While both services support leaders, they do so in different ways. Leadership Development focuses on building long-term leadership capability through structured learning and skill development, while Manager Support provides confidential, expert guidance when leaders need help navigating specific workplace challenges. Together, they help leaders develop the skills to succeed and the support to apply them in practice.
In simple terms: Leadership Development helps build capable leaders, while Manager Support helps leaders successfully navigate the challenges they face throughout their leadership journey.
Leadership Development
Manager Support
✓Builds leadership capability over time through structured learning.
✓Provides confidential support for leaders facing workplace challenges.
✓Develops leadership knowledge, confidence, and practical skills.
✓Helps managers navigate difficult conversations, performance concerns, and employee wellbeing issues.
✓Delivered through eLearning, workshops, coaching, and facilitator-led development programs.
✓Delivered by experienced clinicians, coaches, and workplace experts through Converge's EAP.
✓Covers emotional intelligence, psychological safety, communication, engagement, and leading through change.
✓Supports leaders with workplace conflict, team challenges, mental health concerns, and change management.
✓Helps leaders create high-performing teams and achieve organisational goals.
✓Provides practical guidance tailored to a leader's specific situation.
✓Focuses on proactive leadership growth and long-term capability building.
✓Focuses on immediate support and real-world application of leadership skills.
Leadership Development
- Builds leadership capability over time through structured learning.
- Develops leadership knowledge, confidence, and practical skills.
- Delivered through eLearning, workshops, coaching, and facilitator-led development programs.
- Covers emotional intelligence, psychological safety, communication, engagement, and leading through change.
- Helps leaders create high-performing teams and achieve organisational goals.
- Focuses on proactive leadership growth and long-term capability building.
Manager Support
- Provides confidential support for leaders facing workplace challenges.
- Helps managers navigate difficult conversations, performance concerns, and employee wellbeing issues.
- Delivered by experienced clinicians, coaches, and workplace experts through Converge's EAP.
- Supports leaders with workplace conflict, team challenges, mental health concerns, and change management.
- Provides practical guidance tailored to a leader's specific situation.
- Focuses on immediate support and real-world application of leadership skills.
Watch: How manager support works
Here is a video for HR and people leaders, explaining what manager support covers, how it prepares leaders for difficult conversations and performance management, and how to get your team started.
View our EAP packages
Our services
Manager support that can help your leaders achieve organisational success
Managing people can be one of the most rewarding yet challenging aspects of leadership, especially when faced with complex or sensitive situations. Many managers, particularly those new to leadership roles, find themselves unsure how to navigate difficult employee issues or balance their responsibilities with employee needs. So whilst people management can be highly rewarding, it can come with some challenges. According to Indeed, a decrease in performance, confidence, and employee relationships are some of the challenges facing modern managers.
Our manager coaching offers practical, tailored support to help you handle a wide range of people management challenges with confidence and clarity. Whether you need advice on managing performance, addressing behaviour related to mental health concerns, or handling conflict, we’re here to help.
Overcoming challenges is tricky, especially in a working environment. To ensure they have the right support to excel as people leaders, offer them our proven and evidence-based manager support program delivered by Converge’s manager support experts.
Supporting 2.7 million employees
Designed for
People Leaders
Guiding leaders to be
Confident & Agile
Delivered by
2,000+ Expert Clinicians
69%
of staff say their manager has a significant impact on their wellbeing
Forbes: Managers Have Major Impact On Mental Health
What can your managers get support for?
Managers in any workplace may encounter a range of issues, and they need to be prepared. We can support you with preparing your managers for any situation – from knowing what to do when they’re worried about a team member’s mental wellbeing to optimising performance. We can provide a range of support for many leadership issues that face your managers on any day, no matter how regularly or intermittently they might occur:
Support for complex mental health conditions
People management and challenging conversations
Knowing the difference between personality and mental health
Managing people with high-conflict interactions
Balancing an employee’s needs vs the team and the organisation’s needs
Managing and supporting expectations for mental health recovery
Change management & transitions
Building & leading successful teams
“
We don’t just connect leaders to support, we connect them to the right support. Every manager coaching session is evidence-based and tailored, so leaders can act with both empathy and accountability based on informed expertise.
Cate Page
Chief Clinical Officer, Converge
Our key highlights
When choosing an Employee Assistance Program (EAP) provider, organisations need evidence that their wellbeing investment is delivering meaningful results. At Converge, we support millions of employees and family members across Australia through counselling, coaching, workplace wellbeing programs and leadership support. The statistics below provide a snapshot of our current reach, utilisation, engagement and client outcomes, demonstrating the impact of our services and our commitment to helping organisations build healthier, safer and more productive workplaces.
6917
hours of Manager Support delivered in FY25
90%
satisfaction rate provided by leaders who accessed Manager Support
91%
of leaders established a positive relationship with their consultant
8349
Manager Support sessions booked in FY25
Source: Converge member outcomes data. Figures reflect aggregate, de-identified reporting.
The EAP support we provide to your leaders
Addressing mental health concerns
When you’re concerned about a team member’s mental wellbeing, our expert guidance helps you approach the situation with care and confidence, ensuring both support and accountability. Sometimes support to employees requires both empathy and boundaries, and sometimes, this combination can be hard to get right, but with Converge’s support, we’ll equip your leaders with the tools to manage employee issues sensitively and effectively. After all, supporting your team reduces absenteeism and presenteeism and can increase productivity and overall job satisfaction. With our touch, we can help your managers master the art of listening, acting, and supporting your staff with a range of wellbeing issues.
Performance management
Managing performance, especially when mental health issues are known or suspected, can feel overwhelming. We provide strategies to help you navigate these conversations thoughtfully and effectively. This is one aspect of leadership where support can be vital.
We work with your managers to ensure they’re able to approach a performance management conversation that achieves a positive outcome for both staff and leader. We’ll delve into the nuances of the conversation and provide steps to help your leaders navigate performance discussions.
All in all, a conversation regarding performance management needs to be delivered in a way that doesn’t lose the messaging of the conversation but safeguards the wellbeing of your leaders and their team. And that’s where we excel!
Difficult conversations
Whether you’re preparing for or reflecting on a challenging conversation, our coaching sessions offer advice on how to approach it with confidence and sensitivity, ensuring that you stay focused and constructive.
We work with your leaders to ensure they’re prepared to handle any conversation via our EAP for managers program. Make sure your managers are prepared for anything that comes their way with expert support from Converge.
Want to build more leaders in your workplace?
Did you know that we offer specialised career support for all your employees? We help your employees realise what’s possible, build action plans, and then support their journey in embracing new and exciting opportunities.
Research shows that hiring internally can cost significantly less and shorten the amount of time positions remain open. So, let us help you show your employees that anything’s possible – the sky’s the limit.
Learn more...
How do your managers book with Converge?
Booking a manager support appointment is simple, quick, and convenient. Here is a step-by-step process detailing how your managers book an appointment and seek expert support from our 2,000+ clinical team.
300,000+ Meaningful Engagements in FY25
01
Contacting Converge
Your leaders can book an appointment with our coaches and counsellors via the Converge App, Employee Wellbeing Portal, and through our dedicated contact centre.
02
Choosing EAP delivery method
Once your leader has accessed our booking tools, they need to choose Manager Support, their timeslot, and their preferred delivery: face-to-face, virtual, or telehealth.
03
Attending their session
Shortly after booking, we’ll send your manager an email and SMS confirmation, along with session reminders in the lead up. Then, all they need to do is attend their Manager Support session.
Our three booking methods for Manager Support
Now you know how to book a manager support session, here are the three ways your leaders, and staff in general, can connect with Converge. Equally, your staff can access a range of wellbeing resources, webinars, tools, and challenges to proactively manage their mental health and prevent a wellbeing crisis.
12,000+ Monthly app users
The Converge App
Book online, access resource, and start a live chat from their phone, available in their go-to app store, ready whenever support is needed.
Employee Wellbeing Portal
Book a same-day or future appointment directly through our website with the click of a button, in addition to accessing resources, tipsheets, webinars, and more.
Urgent Phone Support
When an issue needs a rapid response, urgent phone support for crisis counselling, appointment booking, and service booking is available anytime, day or night.
Our clinicians and credentials
Our team is what makes Converge one of the most trusted Employee Assistance Program (EAP) providers in Australia and across the world. When your employees make an appointment or pick up the phone for support, they will always talk to one of our 2,000+ expert clinicians. You can be sure that they will receive the highest quality care. Here are the credentials and accreditations our clinicians hold…
Expert multidisciplinary team: psychologists, social workers, counsellors, occupational therapists & more.
Fully qualified & registered: relevant tertiary qualifications and registration with their professional body.
Years of industry experience: practical expertise that underscores the support they provide.
Safe, supportive guidance: trained to help your people personally and professionally, in their time of need.
→ Trusted EAP Partner
Case Study
Destigmatising counselling to lift utilisation & reduce risk
Facing major organisational change, AGL wanted a more effective, destigmatised and better-utilised EAP. Converge delivered an integrated strategy — relaunching the program, training managers and rolling out a national family & domestic violence program across every site.
Read the case study
150%
sustained increase in EAP utilisation since commencement
300%
return on investment generated
Your Manager Support questions answered
What is manager support?
Manager support is a tailored program that equips leaders with the skills, insights, and confidence to handle the human complexities of leadership. It fosters personal growth, stronger team dynamics, and helps leaders navigate challenges sustainably.
How does the EAP for managers help our leaders?
Our program provides practical, evidence-based coaching in performance management, mental health, conflict resolution, workplace relationships, and team leadership. It ensures managers can act with clarity, care, and confidence.
What challenges does it address?
We support leaders in managing underperformance, addressing behaviour related to mental health, handling conflict, managing change, improving team relationships, and balancing employee needs with organisational priorities.
Why do new or emerging managers benefit?
New leaders often feel unsure when faced with complex or sensitive issues. Our coaching builds confidence, self-awareness, and practical techniques—helping them succeed from the start.
What outcomes can we expect?
Leaders gain the capability to run constructive conversations, support staff wellbeing, improve performance and relationships, and build resilient, agile teams that drive organisational success.
Which leadership topics are covered?
Topics include self-awareness, performance management, addressing mental health concerns, difficult conversations, change management, team building, conflict navigation, and understanding when and how to refer staff for recovery support.
Do you support leadership growth and career development?
Yes. Converge also provides specialised career support for employees, helping them explore opportunities, create action plans, and progress into leadership roles. This strengthens internal mobility and reduces time-to-fill for open positions.
Enhancing leaders
Support your leaders with these additional services
Leadership
Development
Give your managers the tools to succeed and lead effectively with our leadership development training program.
Psychosocial
Risk
Managers have a major part to play in minimising psychosocial risk. Learn what hazards are present in your workplace…
Career
Coaching
Help your employees climb the ladder and achieve their leadership goals with our career coaching EAP stream!
Converge is here to support you
