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For business
EAP & Workplace Wellbeing Services for Businesses
We drive wellbeing outcomes for organisations of all sizes, supporting over 2.7 million employees with expert care anytime, anywhere. Explore our range of Employee Assistance Program (EAP) solutions that provide organisations with the mental health and wellbeing support their employees need – and we’re more than a traditional EAP; we’re a digitally enabled, human support led EAP that’s trusted by many of Australia’s most well known organisations.
24/7 Crisis Support
ISO 27001 Certified
EAPAA Member
EAP solutions for all organisations: SMB, Enterprise, & Government
Partnering with 1,700+ organisations for their EAP and workplace wellbeing needs.
2.7M+
Employees Supported
60+ Years
Experience
National
Coverage
2,000+
Clinicians & Coaches
Digitally Enabled
Wellbeing Technology
— Why Converge
Why Choose Converge for Your EAP Program
Converge are a scaled, high volume and quality accredited care partner, driving positive wellbeing outcomes for your people and organisation. Our Employee Assistance Program (EAP) services are designed to provide employees with free, confidential, and expert support, meeting them where they are, whenever they need us. Our clinical network of 2,000+ clinicians and coaches are the backbone of our support delivery, all of whom are appropriately qualified, certified with their relevant body, and experienced. We offer comprehensive and accessible employee care with expert clinical coverage, ensuring a healthier and more productive environment for you and your employees.
Explore the range of wellbeing solutions we provide to organisations of all sizes:
Integrated Wellbeing Ecosystem
Our EAP services encompass 9 wellbeing streams, targeting different wellbeing challenges facing your people. We also deliver high-impact training and risk management programs.
Technology-Enabled
Through our three digital wellbeing systems: the Converge App, Employee Wellbeing Portal, and Converge Service Hub, we drive proactive wellbeing management and crisis prevention, backing our clinical, human support.
National and Global Coverage
Our clinical network extends across Australia, with local clinicians in every state enabling us to provide face-to-face care across locations representing 95% of the Australian population, alongside 100% virtual coverage. We also successfully support organisations with global workforces, extending accessible wellbeing support beyond Australia.
Clinical Governance
We align with rigorous AHPRA standards, as well as strict confidentiality guidelines, meaning your people will always receive expert care with their session remaining strictly confidential.
Flexible Delivery
Our care is delivered face-to-face, virtually, or through telehealth, offering your employees an omni-channel experience, with booking available online, through our app, or via our dedicated contact centre.
Proven Outcomes
The care we provide has measurable impact, with all clinicians delivering evidence-based support. We have a 87% CSAT score, and 67% of employees see a wellbeing boost after one session – 100% of employees felt a boost after two sessions based on their feedback.
29%
active engagement rate as of FY25
— Understanding EAP
What is an Employee Assistance Program (EAP)?
An Employee Assistance Program (EAP) is an employer-funded service that gives employees and eligible family members confidential access to counselling, coaching and wellbeing support for personal or work-related challenges. Support is provided at no cost to the employee and may be delivered face-to-face, virtually or by telephone.
While many EAP providers only offer counselling, Converge goes one step further. We provide digitally enabled, human expertise support, covering all ends of the wellbeing spectrum – such as leadership support, diet and nutrition, financial wellbeing, conflict and interpersonal relationships, and counselling for family members.
Here are some key outcomes delivered by Converge over FY25
(all Converge data is anonymised and collected via post-session feedback surveys).
326,000+ clinical appointments delivered
49,000+ critical incident hours delivered
102,000+ individuals supported via EAP
400,000+ meaningful and impactful engagements with employees
The Difference
How Converge Goes Beyond a Traditional EAP
Every organisation wants a healthier, safer and more productive workplace, but achieving that takes more than offering support when problems arise. Converge partners with businesses to build workplaces where employees can thrive through expert care, proactive wellbeing strategies, leadership support and digital wellbeing technology. Here’s what that difference looks like.
| Why Businesses Choose Converge | Traditional Wellbeing Approach |
|---|---|
| Integrated Employee Assistance Program (EAP), workplace wellbeing and digital wellbeing ecosystem | Standalone EAP focused primarily on counselling |
| Support for employees, managers, leaders and organisations through every stage of the wellbeing journey | Support is largely reactive and centred on employees in crisis |
| 24/7 access through the Converge App, Employee Wellbeing Portal and multiple booking channels | Limited access methods and fewer opportunities for proactive engagement |
| Specialist services including leadership development, coaching, psychosocial risk, conflict support and critical incident response | Limited wellbeing services beyond counselling |
| Trusted by 1,700+ organisations with national coverage, clinical expertise and measurable wellbeing outcomes | Smaller service offering with fewer integrated workplace wellbeing capabilities |
— Approach
We tailor our services to your organisation’s wellbeing priorities
We use a ‘Four-level Maturity Model’ to assess and match our services with your organisation
LEVEL 1 — EARLY
Reactive
Early-stage organisations often rely on reactive services like EAP and Critical Incident support to address immediate issues. Smaller organisations that lack dedicated HR functions often operate at this level.
01
Typical timeframe to progress at this stage
1–4 weeks
LEVEL 2 — onboarding
Proactive
Multi-program options add wellbeing check-ins and training programs to prevent issues from occurring before they start.
02
Typical timeframe to progress at this stage
2–6 weeks
LEVEL 3 — medium maturity
Strategic
Organisations with proactive services plan wellbeing programs strategically, using critical data and reporting to drive effective interventions.
03
Typical timeframe to progress at this stage
1–2 years
LEVEL 4 — high maturity
Cultural
At the highest maturity level, organisations embed wellbeing into their culture, ensuring wellbeing becomes a lasting part of organisational culture beyond individual programs or annual initiatives.
04
Typical timeframe to progress at this stage
5–10 years
— Services
Our workplace wellbeing ecosystem
01
EAP Services
- Employee Counselling
- Family Counselling
- Financial Coaching
- Nutrition Support
- Neurodiversity Support
- Manager Support
- Conflict Support
- Career Coaching
- Legal Support
02
Training Services
- Change Management
- eLearning
- Webinars
- Seminars
- Coaching
- Workshops
- Career Development
- Leadership Development
- Outplacement
03
Risk & Crisis Support
- Critical Incident & Crisis Counselling
- Psychosocial Risk Assessment
- Psychometric Testing
- Onsite Wellbeing Programs
- Disaster Management
- Peer Support
- Vicarious Trauma
04
Specialist Support
- First Nations
- LGBTQIA+
- Domestic & Family Violence
- Aged Care
- Spiritual & Pastoral
- Young People & Young Adults
05
Digital Wellbeing Technology
- Converge Service Hub
- Employee Wellbeing Portal
- Converge App
- Reporting Hub
— SMB & Enterprise
EAP Solutions for Organisations of Every Size
Small Business
Small to medium sized businesses have many unique challenges that impact the wellbeing and culture of their organisation. This can include burnout and long working hours due to small teams possessing a high workload. Equally, many SMB organisations may have limited or small HR teams, meaning responsibility for employee support often falls to owner-operators, who are also contending with financial concerns, operating challenges, and wearing multiple hats. This also extends to leadership. As a result, SMB organisations need an Employee Assistance Program (EAP) who can meet the demands of their challenges, and succeed in delivering the care their people need. At Converge, we partner with thousands of SMB organisations and we deliver measurable, meaningful impact. Here is our promise to you:
We’ll make wellbeing simple. Our EAP is easy to implement, easy to access and designed to reduce the administrative burden on busy business owners and managers.
We’ll support your people before challenges become crises. Through confidential counselling, proactive wellbeing resources and expert guidance, we help employees access support early.
We’ll support your leaders, too. Managers and business owners have access to dedicated advice and coaching, so they’re never expected to navigate difficult workplace situations alone.
We’ll grow alongside your business. Whether you have 20 employees today or 200 tomorrow, our flexible workplace wellbeing solutions scale with your organisation.
We’ll become a trusted extension of your team. We partner with you to strengthen workplace culture, improve employee wellbeing and deliver measurable outcomes that support long-term business success.
Enterprise & Government
Enterprise and government organisations face complex wellbeing challenges across large, dispersed and diverse workforces. High workloads, organisational change, community expectations and reputational pressures can make consistent employee engagement and support difficult. With Converge, we’re versed in supporting large organisations and government agencies. We are trusted by leading Australian organisations and government agencies to deliver scalable, high-quality wellbeing support. Here is our promise to you:
We’ll deliver a scalable wellbeing solution that grows with your organisation. Whether your workforce spans multiple locations, states or countries, we’ll provide consistent, high-quality support wherever your people are.
We’ll partner with you to strengthen organisational wellbeing. From Employee Assistance Programs (EAP) and digital wellbeing technology to leadership support and psychosocial risk services, we’ll help create healthier, more resilient workplaces.
We’ll support your leaders through complex workplace challenges. Managers and executives have access to expert guidance, helping them confidently navigate change, critical incidents, employee wellbeing and people management.
We’ll provide the insight and expertise to support informed decisions. Through dedicated account management, reporting and strategic wellbeing advice, we’ll help you continuously improve employee wellbeing outcomes.
We’ll be a trusted long-term partner. Trusted by some of Australia’s leading organisations and government agencies, we’re committed to delivering measurable outcomes, exceptional service and expert care for your people, year after year.
Business packages
Choose the right package today
Get the package you need, the flexibility you want, and the level of management your edge demands
Converge Essentials
Unlock virtual support, crisis counselling, and more. A suite of services to support your employees' wellbeing.
Get a quote
Your Converge Essentials Experience:
- Access Telehealth & Virtual Counselling and Coaching Sessions
- Access to 9 Counselling Streams
- 24/7 Online Booking Enablement
- Access to Help Desk Support
- Ability to book Crisis Counselling
- Access to 7 Specialist Helplines
- Access to Mobile App
- Access to Promotional Marketing Material
- Access to Monthly Insights Report
- Access to Monthly Webinars
- Access to E-Magazine
Converge Enterprise+
Unleash the full Converge experience and take impactful action. Here's your wellbeing recipe for success.
Get a quote
Your Converge Enterprise+ experience:
- Access Face-to-face & Virtual Counselling & Coaching Sessions
- Access to 9 Counselling Streams
- 24/7 Online Booking Enablement
- Access to 24/7 Call Centre Support
- Ability to book Crisis Counselling
- Access to 7 Specialist Helplines
- Access to Mobile App
- Assigned Partnership Manager
- Access to Promotional Marketing Material
- Ability to Review Reporting & Dashboards
- Access to Monthly Webinars
- Access to Co-branded promotional material
- Access to Business Unit Level Reporting
- Access to E-Magazine
- Optional Customised E-Magazine
87%
of employees established a positive relationship with their clinician in FY25
— EAP Benefits
Why Businesses Invest in Workplace Wellbeing
For organisations, regardless of size, maintaining engagement, productivity, and focus is essential. Similarly, we all know that our work and home life are deeply intertwined, so when something is bothering your people at home, it can impact their ability to perform at work. As a result, productivity, performance, and wellbeing can decline.
Equally, if an organisation doesn’t demonstrate their commitment to wellbeing, talent are more likely to look elsewhere, and current employees may become increasingly burnt out and turnover may increase.
With Converge as your EAP provider, we actively support your people and organisation in retaining top talent, demonstrating your commitment to their wellbeing, and through our digitally-backed human support, our proactive support model means help employees seek support earlier and reduce the risk of issues escalating. Here are the benefits of partnering with Converge:
Employee Wellbeing: We drive positive wellbeing outcomes for your people, helping them succeed, feel more productive, and effectively navigate and overcomes challenges in their personal and professional life.
Retention: We help your employees remain engaged and motivated through our expert, evidence-based support. Gallup states that unengaged teams have a 45% higher churn rate than those who are engaged – that’s why EAP is essential, to help you maintain highier employee engagement.
Psychological Safety: Healthy workplaces are what employees are searching for. When employers invest in psychological safety through EAP and psychosocial risk assessments, we’re able to support you in identifying risks and mitigating any impact on your people.
Leadership Capability: Through EAP services, such as Manager Support, we can help your leaders develop the hard-to-learn skills, including emotional intelligence, so they can lead their teams proficiently and handle wellbeing challenges with confidence.
AGL case study: increasing EAP engagement across a complex national workforce
Supporting one of Australia’s largest organisations
When AGL wanted to transform its Employee Assistance Program (EAP) into a proactive workplace wellbeing strategy, Converge partnered with them to increase awareness, reduce stigma and make support more accessible across a complex national workforce.
By combining confidential counselling, manager support, leadership education and proactive wellbeing initiatives, we helped build a stronger culture of early intervention and employee wellbeing.
Outcomes:
- Increased awareness of wellbeing support and early intervention.
- Strengthened manager capability and employee confidence in accessing support.
- Delivered a strategic, long-term workplace wellbeing partnership.
Read our Case Study
300%+ return on investment
150%+ increase in EAP utilisation
How to Establish an Employee Assistance Program with Converge
Getting started with Converge is simple. We work alongside your organisation to understand your workforce, recommend the right Employee Assistance Program (EAP) solution and ensure your employees can quickly access expert wellbeing support.
01
Step 1
Discuss your workforce and wellbeing priorities: We’ll take the time to understand your organisation, workforce size, objectives and wellbeing challenges.
02
Step 2
Tailor the right EAP solution: We’ll recommend an Employee Assistance Program and workplace wellbeing services that align with your organisation’s needs, including optional digital wellbeing technology, manager support and specialist services.
03
Step 3
Launch your program with confidence: We support implementation through employee communications, onboarding, digital access, manager resources and ongoing account management to help maximise engagement from day one.
Employee Assistance Program (EAP) FAQs for Businesses
What EAP services does Converge provide to businesses?
Converge delivers far more than a traditional Employee Assistance Program (EAP). Our workplace wellbeing solutions include confidential counselling, manager support, leadership development, coaching, psychosocial risk services, critical incident response, specialist wellbeing support, digital wellbeing technology and organisational consulting. Every solution is designed to improve employee wellbeing while supporting healthier, safer and more productive workplaces.
Does Converge support small, medium and enterprise organisations?
Yes. Converge partners with organisations of every size, from growing small businesses through to national enterprises and government agencies. Our Employee Assistance Program (EAP) solutions are scalable and can be tailored to suit your workforce size, locations, industry and wellbeing priorities.
How does Converge support government agencies?
Converge has extensive experience supporting government departments and public sector organisations. We understand the unique pressures faced by government workforces, including high workloads, community expectations, organisational change and critical incidents. Our scalable EAP, leadership support, psychosocial risk services and digital wellbeing solutions help agencies build resilient and psychologically healthy workplaces.
How is Converge different from a traditional Employee Assistance Program?
Unlike traditional EAP providers that focus primarily on counselling, Converge combines expert human care with digital wellbeing technology and broader workplace wellbeing services. Alongside confidential counselling, we provide manager support, leadership development, coaching, psychosocial risk management, organisational consulting and proactive wellbeing solutions that help prevent issues before they escalate.
How quickly can an organisation implement a Converge EAP?
Implementation time depends on your organisation’s size, locations and service requirements. Our team works closely with you to establish access pathways, configure your selected services, prepare employee communications and launch your program as efficiently as possible with minimal disruption.
Can Converge support employees across Australia and internationally?
Yes. Converge supports organisations with employees located across metropolitan, regional and remote Australia through face-to-face, virtual and telephone services. For organisations with international workforces, support options can also be discussed as part of your tailored Employee Assistance Program solution.
How do employees access Converge services?
Employees can access support through multiple channels, including the Converge App, Employee Wellbeing Portal, telephone and other available booking methods. Depending on your organisation’s program, appointments may be delivered face-to-face, virtually or by telephone, making support accessible wherever employees are located.
How does Converge protect employee confidentiality?
Employee privacy and confidentiality are fundamental to every Converge service. Individual counselling sessions remain confidential and personal information is not shared with employers except where required by law or where there is a serious and immediate risk to someone’s safety. Organisations receive de-identified reporting that protects employee privacy while providing valuable organisational insights.
What can be customised within a Converge Employee Assistance Program?
Every organisation has different wellbeing needs. Converge can tailor service inclusions, counselling streams, digital wellbeing technology, manager support, leadership services, psychosocial risk programs, critical incident support, reporting and implementation approaches to align with your workforce and organisational objectives.
What reporting and account management does Converge provide?
Depending on your selected solution, Converge provides dedicated account management, implementation support and de-identified reporting that helps organisations understand utilisation, presenting concerns, wellbeing trends and emerging risks. These insights support continuous improvement and informed workplace wellbeing decision-making.
Can Converge support multiple business units, brands or locations?
Yes. Converge regularly supports organisations operating across multiple offices, business units, brands and geographical locations. We can deliver a consistent Employee Assistance Program while tailoring communications, implementation and support to meet the needs of different workforce groups.
