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Confidential, 24/7, expert employee EAP counselling
Our flexible, tailored EAP counselling solutions ensure your team gets help that fits their unique needs anytime, anywhere.
2,000+ Clinicians
We invest in quality
60+ years
of support
Evidence-based care
always!
• 24/7 confidential access
• Enhance your staffs wellbeing
Overview
What is employee EAP counselling?
Employee EAP counselling is a confidential, employer-funded support service that connects staff with qualified professionals for help with personal and work-related challenges — from stress, anxiety and grief to conflict, relationships and burnout.
Converge delivers it through a proactive, evidence-based approach: stepping in early before problems escalate, and providing crisis support when prevention isn’t possible — so your people stay mentally strong, balanced and focused.
Explore our EAP services
For eligible staff
Free & Confidential Support
Access & bookings
Available 24/7
Evidence-based care, delived by
2,000+ clinicians, coaches, and consultants
01 — Care that’s immediate and accessible
EAP Support for your employees’ wellbeing challenges and hurdles
Your employees juggle a lot: work, personal life, and everything in between. When the pressure builds, it can be hard to manage. That’s why our Employee Assistance Program (EAP) is designed to meet them exactly where they are. We believe in a proactive approach to EAP counselling. By using our employee counselling programs, your employees will feel supported, cared for, and safe in a compassionate, driven environment.
Whether they’re dealing with everyday stress or challenging issues like conflict, grief, sleep issues like insomnia, or anxiety, we’re here to provide the support they need to feel better and stay focused. According to AIHR data, a perception of not being valued and acknowledged, and poor work-life balance are significant drivers for employee dissatisfaction. Equally, they found that employees felt that their wellbeing wasn’t a priority, causing disengagement.
When the pressure starts to builds, our EAP is designed to meet employees exactly where they are — so they feel supported, cared for and safe.
Targeted, evidence-based support
Practical assistance designed to address real mental health and wellbeing challenges.
Focus on early intervention
We identify and manage issues before they escalate, with crisis support for urgent needs.
Promoting resilience
Helping employees stay mentally strong, balanced and productive at work.
Comprehensive EAP solutions
Holistic, outcomes-driven programs tailored to psychosocial and psychological risks.
Watch — Employee Counselling Walk Through
How employee counselling works, in 90 seconds
A quick, plain-English walkthrough for HR and people leaders exploring how employee counselling programs work, what an EAP counselling session looks like, how your team books one, and how confidentiality is protected from first contact to follow-up.
Explore our EAP packages
67%
of employees who use Converge EAP services feel a boost in their wellbeing after 1 session
02 — Specialised Care
What can employees seek counselling for?
Your employees are the backbone of your organisation. Give them the care they deserve with Converge. With 2,000+ skilled psychologists, counsellors and social workers, we help with a wide range of personal and work-related issues — all completely confidential. Take a look below at how we can support your employees.
Stress from work or personal life
Anxiety & depression
Relationship struggles
Conflict & communication breakdowns
Grief & loss
Sleep problems & fatigue
Addictive behaviours including drugs and alcohol
Managing anger & violence
Emotional & wellbeing challenges
And much more
“
Converge’s Employee Assistance Program (EAP) is a confidential service designed to support employees’ mental health and wellbeing through both proactive and reactive measures. Whether addressing challenges before they escalate or responding during times of crisis, our EAP ensures immediate and timely access to quality mental health support. We don’t just connect employees to care—we connect them to the right care. All services are evidence-based and delivered using best-practice counselling modalities to ensure strong, measurable outcomes that improve employee wellbeing. This commitment to quality ensures employees receive the support they need, when they need it, with the confidence that it’s grounded in approaches that work.
Cate Page
Chief Clinical Officer, Converge
03 — 2,000+ clinical team
Our EAP employee counselling clinicians and their credentials
Our team is what makes Converge one of the most trusted Employee Assistance Program (EAP) providers in Australia and across the world. When your employees make an appointment or pick up the phone for support, they will always talk to one of our 2,000+ expert clinicians. You can be sure that they will receive the highest quality care. Here are the credentials and accreditations our clinicians hold…
Expert multidisciplinary team: psychologists, social workers, counsellors, occupational therapists & more.
Fully qualified & registered: relevant tertiary qualifications and registration with their professional body.
Years of industry experience: practical expertise that underscores the support they provide.
Safe, supportive guidance: trained to help your people personally and professionally, in their time of need.
Our key EAP employee wellbeing highlights
Converge supports more than 2.6 million employees and their immediate family members across Australia and New Zealand. We use outcome and utilisation data to continuously improve our employee counselling and EAP services, helping organisations deliver effective, evidence-based wellbeing support.
2.6M+
employees and their family members supported across Australia
14,000
people on average per month we’re supporting
67%
improvement in wellbeing after 1 session – 100% after two sessions
300,000+
Meaningful engagements with employees across FY25
04 — Care Anytime, Anywhere
How can your staff book an employee counselling session?
Your business will have complete coverage, from a simple phone call to our live chat feature within the Converge App. Our services are available day or night, 24/7. We know that some of your employees may experience mental health issues at any time of the day or night, so make sure they know that quality, evidence-based free and confidential support is on hand anytime, anywhere. We have many convenient ways for your staff to contact us:
The Converge App
Book online, access resource, and start a live chat from their phone, available in their go-to app store, ready whenever support is needed.
Employee Wellbeing Portal
Book a same-day or future appointment directly through our website with the click of a button, in addition to accessing resources, tipsheets, webinars, and more.
Urgent Phone Support
When an issue needs a rapid response, urgent phone support for crisis counselling, appointment booking, and service booking is available anytime, day or night.
Booking EAP
How to book an employee counselling appointment with Converge
Employee counselling has many benefits including strategies to overcome every challenges, guidance on managing mental health, and enhancing workplace engagement, focus, and productivity. When you onboard with Converge, your people will be able to book a session with our team quickly and easily. Here are the booking steps:
01
Contacting Converge
Using one of the methods above, employees need to either log into the Converge App or Employee Wellbeing Portal to get started. Alternatively they can call our contact centre.
02
Booking & Delivery
Once your staff are in their chosen platform, or talking to our team directly via phone support, they will be able to choose the EAP stream, such as employee counselling, and how they would like the session delivered: face-to-face, virtually, or telehealth.
03
Attend Session
Once the session is booked, they will receive an email and text confirmation, as well as reminders leading up to their EAP counselling session. All they need to do is attend and receive expert support from our clinical team.
→ Increased Trust in EAP
05 — Case Study
A global, strategic approach to lift EAP utilisation & awareness
See how Converge helped Qantas reinvent its EAP for a highly mobile global workforce with targeted communications, on-site presence and tailored collateral that drove proactive wellbeing and utilisation.
Read the case study
5-8%
EAP utilisation uplift
17%
Increase in EAP utilisation in some groups
20
Local contact numbers for global needs
Your employee counselling questions, answered
Everything HR and people leaders ask about EAP counselling. Can’t see your question? Talk to our team.
What is an Employee Assistance Program (EAP)?
An Employee Assistance Program (EAP) is a professional support service offered by organisations to help employees manage personal and work-related issues. EAP counselling services typically include confidential employee counselling, coaching, and referrals that enhance workplace wellbeing and employee engagement.
Why should my organisation offer EAP counselling?
Providing EAP counselling helps employees proactively manage stress, burnout, conflict, and mental health challenges. It contributes to a psychologically safe workplace, reduces absenteeism, and improves organisational performance.
What services are included in Employee Assistance Counselling?
Our Employee Assistance Counselling services include:
- Psychological support across a defined quota of sessions
- Mental health and wellbeing counselling
- Crisis intervention
- Manager support and critical incident response
- Financial, nutritional, career and legal guidance
- Work-life balance strategies
How confidential is employee counselling through an EAP?
Confidentiality is critical. EAP counselling is delivered by independent professionals and no personal information is disclosed to the employer unless the employee consents or there’s an immediate safety concern. This encourages genuine help-seeking.
How can employees access counselling support?
Employees can access employee counselling 24/7 via a dedicated phone line, mobile app, online portal, or in-person sessions. Flexible appointment options make it easy to fit support into busy schedules.
Who is eligible for EAP services?
Most EAP providers extend services to all employees, and often to immediate family members as well. This supports not just workplace wellbeing but also home life, which often impacts work performance.
How many counselling sessions are included?
Typically, employers offer a set number of employee assistance counselling sessions per issue, per year. If further support is needed, EAP professionals can help facilitate external referrals to ongoing care or specialist services.
What issues can employees seek help for through the EAP?
Common reasons employees seek EAP counselling include:
- Stress, anxiety, depression
- Conflict with colleagues or managers
- Relationship or family concerns
- Burnout and work overload
- Financial pressure or legal worries
- Grief, trauma, or critical incidents
Can EAP counselling support managers and leaders?
Absolutely. Many EAP providers offer specialised manager support, including coaching, advice for handling sensitive people issues, and strategies for fostering psychological safety. This empowers leaders to respond effectively and ethically.
What are the business benefits of offering employee assistance counselling?
Offering employee assistance counselling boosts productivity, reduces turnover, and supports mental health across the organisation. It signals your commitment to employee wellbeing and positions your organisation as an employer of choice.
06 — Related EAP Services
A suite of services to complement employee counselling
Counselling for
Family Members
Offering tailored mental health and wellbeing support to your employees’ immediate family members.
Nutrition
Support
Nutrition and mental health have a very strong connection. Let our dietitians help your employees with their nutrition!
Financial
Coaching
Finances are often synonymous with stress. Provide your employees with expert financial coaching through Converge.
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