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EAP Legal Advice for Employees
Through our tailored EAP legal services, we provide practical, independent guidance to help your employees navigate legal matters confidently and with less stress.
Providing expert support for a range of legal concerns
Support delivered by qualified and experienced lawyers
5,000+
employees supported through EAP Legal Support in FY25
78%
of employees established a positive relationship with their legal professional
Legal Support That Strengthens Employee Wellbeing
Legal Support forms part of Converge’s integrated workplace wellbeing ecosystem, giving employees confidential access to qualified legal professionals for practical guidance on everyday legal matters. Combined with counselling, digital wellbeing tools, coaching and specialist support, Legal Support helps reduce stress, improve confidence and enable employees to navigate legal challenges before they begin to impact their wellbeing or work.
Confidential legal support for everyday life matters
Digital wellbeing tools that support proactive wellbeing
Expert human support backed by technology
Integrated workplace wellbeing ecosystem
National network of wellbeing, coaching and specialist professionals
Our Digital EAP Wellbeing Tools supporting proactive legal wellbeing
The Converge App
Dedicated insight articles on legal support
Bank of engaging modules and challenges
24/7 booking for EAP Legal Support & other EAP streams
Explore the App
Employee Wellbeing Portal
Dedicated tipsheets exploring themes on legal wellbeing
Legal Support awareness session delivered by an expert
Booking and live chat for EAP support
Overview
What is EAP Legal Support?
Legal Support gives employees confidential access to qualified legal professionals who provide practical guidance on everyday legal matters, helping them understand their legal rights, explore available options and take informed next steps.
Through Converge’s Employee Assistance Program (EAP), employees can receive general legal guidance on matters such as family law, wills and estates, tenancy, property, consumer rights, insurance and traffic matters. Where ongoing legal representation is required, employees are referred to appropriate external legal services. By reducing uncertainty and legal-related stress, Legal Support helps protect employee wellbeing, confidence and workplace performance.
How does EAP Legal Support work?
When employees access our EAP legal services, they receive independent, practical guidance tailored to help them navigate their legal concerns. And chiefly, this service provides the resources and insights necessary to take informed next steps.
Our legal support appointments are easy to book via the Converge App and our online booking engine. When you engage with Converge, your employees will have swift access to all our services. Here is a step-by-step guide on how an appointment may operate:
Step 1
Employee contacts Converge and books an appointment with a qualified legal professional.
Step 2
The session provides information about rights, options and next steps.
Step 3
Follow-up resources are shared if required.
Step 4
Employee is referred to external legal services if ongoing support is needed.
EAP Legal Support vs Hiring a Private Lawyer
Not every legal matter requires formal legal representation. Converge’s EAP Legal Support is designed to help employees understand their rights, explore their options and decide on appropriate next steps. If a matter becomes complex or requires ongoing legal representation, employees can then engage a private lawyer with greater confidence and understanding.
EAP Legal Support
Private Lawyer
General legal guidanceHelps employees understand rights, options and next steps.
Specialist legal adviceTailored to an individual’s specific legal matter.
Confidential appointmentsDelivered through your Employee Assistance Program.
Confidential representationDelivered under a private client relationship.
No additional costAvailable to eligible employees as part of their employer’s EAP.
Professional fees applyCosts depend on the lawyer and legal matter.
Referrals where neededExternal legal referrals are provided for ongoing or specialist support.
Formal representationCan prepare documents, negotiate settlements and appear in court where appropriate.
Best for early guidanceUseful when employees need clarity and confidence on next steps.
Best for complex mattersSuitable for litigation, representation and formal legal advice.
EAP Legal Support
- General legal guidanceHelps employees understand rights, options and next steps.
- Confidential appointmentsDelivered through your Employee Assistance Program.
- No additional costAvailable to eligible employees as part of their employer’s EAP.
- Referrals where neededExternal legal referrals are provided for ongoing or specialist support.
- Best for early guidanceUseful when employees need clarity and confidence on next steps.
Private Lawyer
- Specialist legal adviceTailored to an individual’s specific legal matter.
- Confidential representationDelivered under a private client relationship.
- Professional fees applyCosts depend on the lawyer and legal matter.
- Formal representationCan prepare documents, negotiate settlements and appear in court where appropriate.
- Best for complex mattersSuitable for litigation, representation and formal legal advice.
For many employees, EAP Legal Support is the ideal first step. It provides practical guidance, helps reduce uncertainty and enables employees to make informed decisions before engaging a private lawyer if further legal assistance is required. By combining confidential legal guidance with referrals where appropriate, Converge helps employees access the right level of support at the right time.
Watch
Our legal support service explained… in 90 seconds
Watch and learn more about our EAP legal support stream, highlighting the different support available, how to access, and the benefits of offering this crucial EAP service to your staff!
Who Are EAP Legal Services For?
Family Law Disputes
Tenancy Disputes
Consumer Issues
Property Concerns
Insurance Matters
Wills & Estates
Legal Support Benefits
Benefits of EAP Legal Advice for Employers
Employees could be embroiled in a legal matter, or they could have faced an issue and are considering taking legal action. In either case – and everything in between – our EAP legal advice team can provide guidance on legal challenges to help your employees make more informed decisions.
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Research has shown that: “[legal matters can lead] to emotional outcomes such as stress, overstraining, sleepless nights, numbness, and the acceptance of court proceedings as part of life.” Such stress can have an adverse impact on an employee’s ability to perform day-to-day in their workplace. Here are the benefits of our program:
Reduce employee stress and rumination
Minimise distraction-driven productivity loss
Support wellbeing and reduced presenteeism and absenteeism
Enhance overall wellbeing
You demonstrate commitment to holistic employee care
You empower employees to take the right action for their situation
6,000+
hours of EAP Legal Support delivered in FY25
What Legal Matters Can EAP Support With?
Our EAP legal services provide general guidance to employees to help them better understand their rights and next steps when faced with legal issues. Our lawyers will also signpost employees to documentation and templates, and refer them to external legal support if a long-term solution is required. The goal of our EAP legal advice sessions is to help employees feel comfortable and informed regarding their legal issue, and to provide information and guidance on their next steps and ways to resolve any dispute. Here is a range of matters our EAP legal advice covers:
- Family law matters, including property division and parenting arrangements
- Wills, estate planning, power of attorneys, and contested estates
- Tenancy and rental issues
- Real estate and property issues
- Consumer rights
- Criminal and traffic law
- Insurance-related matters
- Other everyday legal challenges
- Legal support for employees when staff are considering raising a legal dispute (exception is employment disputes due to conflict of interest)
The EAP Legal Services That Converge Does Not Provide
Support from our EAP legal services stream is generalist in nature. Unfortunately, our team cannot support with workplace employment law or any matter that could be a conflict of interest, and they are unable to sign or certify any documentation, such as a will. In addition, they cannot support employees raising a legal challenge against their employer.
If an employee is involved in a criminal matter, our team can provide information and support; however, the legal information for employees will be general and not specific to the state in which they reside. While there are strict boundaries, the support our legal team provides is crucial for employees, so let’s explore the benefits of our EAP legal advice services.
No matters involving conflicts of interest
Unable to sign or certify documentation
No workplace employment law support
We cannot assist with legal action against employers
Stay Ahead of Legal Issues
Navigate Legal Challenges with Expert Guidance & Legal Advice for Employees
75%
of employees felt their legal professional significantly supported their legal concern
There is a clear correlation between mental health and legal issues, the Victorian Law Foundation reports. When someone faces a legal dispute, it can be highly stressful and anxiety-inducing. Not to mention, legal matters can be daunting, especially when they intersect with personal and workplace stress. Equally, the legal landscape can be highly confusing. If we’re not lawyers or part of the legal profession, the jargon can feel overwhelming.
At Converge, we understand the complexities your employees may face and offer EAP legal advice services that help clarify legal rights and available options. This service provides valuable guidance in key areas, empowering your team to make informed decisions. Sometimes, we need a guiding hand deciphering legal terminology and content and our lawyers are on hand to support your employees with their legal matters.
Our EAP legal service will explain the context and legal requirements for each issue and provide a referral to specialised support if required. Converge’s EAP legal support does not provide formal legal representation. Instead, employees receive practical legal guidance, information and referrals where ongoing specialist support is required.
When Should Employees Use EAP Legal Support?
Employees should consider EAP legal support whenever an everyday legal issue is causing stress, uncertainty or making it difficult to know what to do next. Early legal guidance can help employees understand their rights, explore available options and make informed decisions before legal concerns begin to affect their wellbeing, relationships or work.
Legal action, whether raised against a person or a person raising it against another, is both stressful and anxiety-provoking. It’s not an enjoyable experience. Legal action almost always arises due to an adverse outcome or situation. As a result, there are usually:
Employees may experience maladaptive strategies of avoidance and escapism; for example, addictive behaviours. There can be significant repercussions of legal issues on a person’s work life: distraction, loss of productivity, increased agitation, exhaustion and burnout. Help your staff when they’re facing litigation with expert legal advice for employees from our legal professionals.
01 | Financial pressure and legal costs
02 | Anticipatory anxiety and uncertainty
03 | Feeling a loss of control
04 | Prolonged legal proceedings
05 | Relationship and family challenges
Legal issues can contribute to distraction, reduced productivity, exhaustion and burnout. Some employees may also develop maladaptive strategies of avoidance and escapism, for example, addictive behaviours. Access to confidential EAP legal support helps employees gain clarity, understand their next steps and reduce the uncertainty that often accompanies legal matters.
EAP Legal Support by the numbers
5,000+
staff members supported by our expert EAP legal services
6,186+
Appointments of EAP Legal Support booked
6,000+
hours of EAP legal support delivered in FY25
75%
said they received significant support
6,186
appointments of expert EAP legal care provided in FY25
Who Provides the Legal Advice?
Once you are onboarded with Converge, your employees will have access to experienced and expert legal professionals. This includes lawyers who have a deep understanding of the legal landscape and years of industry experience. Rest assured: your employees are in safe, expert hands with our consultants.
While our support is general in nature, it will help your employees feel more informed and potentially less overwhelmed and stressed when faced with legal matters. Equally, they will be guided on their next steps and have a plan of action. This will help minimise stress and may engender a sense of relief and greater control.
Here are some of the key credentials of our legal team:
- Years of legal industry experience
- Qualified and expert lawyers
- Deep understanding of the legal landscape
- Able to provide general legal advice for employees
Frequently Asked Questions about Our Legal Support
What legal matters can employees get help with through EAP legal services?
Converge’s EAP legal support helps employees understand a wide range of everyday legal issues, including family law matters, wills and estates, tenancy concerns, consumer rights, property disputes, criminal and traffic issues, and insurance-related matters. Our legal professionals provide general advice, next-step guidance and referrals to external lawyers where longer-term support is required.
Is the legal advice provided through the EAP confidential?
Yes. All EAP legal consultations are completely confidential. Employees can safely explore their legal concerns without information being shared with their employer.
Does Converge provide formal legal representation or detailed legal advice?
No. EAP legal support is generalist and does not replace formal legal representation. Our team provides clarity on rights, available options, next steps, documentation, and referrals — but does not prepare legal documents, certify documents, or provide specialist state-based or employment law advice.
Can employees receive help for workplace employment law matters?
No. To avoid conflict of interest, EAP legal services cannot assist with employment law disputes or any matter raised against the employee’s employer. However, employees can still access support for everyday legal concerns affecting wellbeing.
How does the EAP legal support process work?
Employees book directly through the Converge App or online booking system. They are matched with a qualified legal professional who provides general advice, clarifies options, outlines next steps, and offers relevant resources. Where required, employees are referred to external legal services for continued support.
How do legal issues impact mental health and wellbeing?
Legal disputes often trigger stress, anxiety, financial strain, and prolonged uncertainty — all of which can negatively affect an employee’s concentration, energy levels, and work performance. Access to EAP legal support can reduce stress, improve coping, and help employees feel more in control during challenging situations.
Who provides Converge EAP legal advice?
Converge EAP legal support is delivered by qualified and experienced legal professionals who can provide general guidance, clarify options and help employees understand practical next steps.
Can EAP legal support help with wills, estates and tenancy issues?
Yes. Employees can access general guidance for everyday legal matters including wills and estates, tenancy and rental issues, property concerns, consumer rights, insurance-related matters and family law issues.
Can Converge lawyers sign, certify or prepare legal documents?
No. Converge’s EAP legal support does not sign, certify or prepare legal documents such as wills. The service provides general advice, next-step guidance and referrals where formal legal support is required.
Why should employers include legal support in an EAP?
Legal issues can create stress, uncertainty and distraction for employees. Including legal support in an EAP helps employees access practical guidance earlier, make informed decisions and feel more in control, while supporting broader wellbeing and workplace performance.
Is EAP legal support suitable for complex or ongoing legal matters?
EAP legal support is best suited to general guidance and early-stage support. If an employee needs ongoing representation, specialist legal advice or detailed state-based advice, they may be referred to appropriate external legal services.
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