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Successful careers start with expert career counselling from Converge
Empower your people to reach their full potential and drive your company forward with their increased dedication and performance through specialised career coaching services.
Coaching delivered by expert career specialists
Supporting staff with their career direction
Over 18,000 Career Coaching appointments delivered in FY25
“
Working with [Converge] gave me the confidence and tools I needed to take control of my career again.
Overview
What is Career Coaching in an EAP?
Career coaching is a professional development service that helps employees identify career goals, overcome workplace challenges, develop new skills, and make informed decisions about their future. Also known as career counselling or vocational counselling, career coaching provides personalised guidance to support career progression, leadership development, career transitions, and long-term workplace success.
In FY25, Converge delivered more than 18,000 Career Coaching appointments, supporting almost 10,000 employees, with 91% reporting a positive relationship with their career coach. Career Coaching is not solely about finding a new job or changing careers. In many cases, employees seek support to explore internal career opportunities, prepare for promotions, build confidence, develop leadership capability, and create a clear pathway for long-term career growth and wellbeing within their current organisation.
Identify career goals and opportunities by gaining clarity around future roles, promotions, and professional development pathways.
Develop greater self-awareness through understanding their strengths, values, interests, and areas for improvement.
Make confident career decisions about advancement, career changes, redundancy transitions, or retirement planning.
Build the skills and confidence needed to succeed through targeted development plans and practical strategies for workplace growth.
01 — Expanding horizons
Developing skills & achieving career goals with vocational counselling
Demand for Career Coaching has grown by 23%
Are your employees looking to sharpen their skills, plan their next career move, or position themselves for a promotion? Career development is a priority for many, and providing the right support can make all the difference in helping them grow. The career landscape is an ever-changing and evolving area for which everyone must be prepared. With new technology hitting our shores and advancements becoming more frequent, it’s essential that everyone is looking to hone and augment their skills to match the demands of the 21st-century workplace.
That’s where expert career counselling from Converge comes in. With our career coaching services, your team can access personalised guidance to achieve their goals. Whether it’s building new skills, creating a strategic career plan, or navigating current challenges that might be blocking career opportunities, we’re here to help them succeed – anytime, anywhere. Vocational counselling has become much more than a service that supports you when seeking a new position.
In fact, it can help employees to realise their potential whilst supporting them towards jobs and careers that align with their values and sense of meaning and purpose. They will also learn what skills they need to reach their desired career path. Building leaders and supporting employees to achieve their dream career is an area we specialise in. So, keep scrolling to see how we can help your staff with their career progression and direction.
Clarity around their next career steps through objective support to identify future job options and opportunities
Greater self-reflection that allows for a re-evaluation of career goals and priorities, particularly in the event of a major change in personal or professional life
Informed decision making about current or future career plans to ensure your employees are making the right decision for them and your organisation
Proactive support to help your employees understand their weaknesses and strengths so they know where to improve and gain new skills to continuously succeed
Watch: Career Coaching Explained
Watch our overview of career coaching, explaining the booking process, why offering career counselling to your staff is essential, and the benefits of this segment of our EAP program.
Audience: HR & Wellbeing Managers
Explore the types of counselling available in EAP
02 — Career Development & Career Coaching
Career Development vs Career Coaching: What’s the Difference?
Career Development and Career Coaching both help employees navigate their career journey, but they support different needs. Career Development provides structured support for workforce transition, internal growth and career planning, while Career Coaching gives employees personalised guidance to clarify goals, build confidence and take practical steps toward career progression.
Career Development
Career Coaching
✓Supports internal growth, career planning and workforce transitions.
✓Provides personalised one-on-one guidance to help employees clarify their career goals.
✓Helps employees prepare for new challenges, long-term success and future career opportunities.
✓Helps employees identify strengths, values, interests and areas for development.
✓Delivered through one-on-one consultations and group workshops.
✓Delivered by certified career coaches and experienced career transition specialists.
✓Focuses on resume development, job applications, key selection criteria and interview preparation.
✓Supports career direction, promotion planning, role transitions, redundancy transitions and retirement planning.
✓Helps organisations support employees during periods of change, uncertainty or transition.
✓Helps employees build confidence, professional resilience and a clear career action plan.
✓Focuses on structured career development support across teams, cohorts or impacted employee groups.
✓Focuses on individual career progression, self-awareness and informed career decision-making.
Career Development
- Supports internal growth, career planning and workforce transitions.
- Helps employees prepare for new challenges, long-term success and future career opportunities.
- Delivered through one-on-one consultations and group workshops.
- Focuses on resume development, job applications, key selection criteria and interview preparation.
- Helps organisations support employees during periods of change, uncertainty or transition.
- Focuses on structured career development support across teams, cohorts or impacted employee groups.
Career Coaching
- Provides personalised one-on-one guidance to help employees clarify their career goals.
- Helps employees identify strengths, values, interests and areas for development.
- Delivered by certified career coaches and experienced career transition specialists.
- Supports career direction, promotion planning, role transitions, redundancy transitions and retirement planning.
- Helps employees build confidence, professional resilience and a clear career action plan.
- Focuses on individual career progression, self-awareness and informed career decision-making.
Get to know our Career Coaches
Our career coaches are all certified career transition advisors and experienced business professionals, dedicated to helping people thrive. They have years of practical industry experience and have developed strong expertise in guiding employees through their career journey. Learn more about our 2,000+ clinicians and what makes them experts by clicking the button below.
Learn more about our team
91%
of employees established a positive relationship with their career coach
In FY25, almost 10,000 employees accessed career coaching
03 — Guidance and expert career advice
The support our career counselling consultants provide
Whether your employees aim to advance internally, pursue their dream job, transition to retirement or find a new role after a redundancy. Our expert consultants offer the support and tools they need to succeed.
We take a caring approach to supporting your employees to ensure they get the most out of each career counselling session. We aim to remove the jargon, complexities, and ambiguity of comprehending the next step in their career by helping them unpack and recognise their career direction and what is needed to achieve this goal.
Our career coaching services include:
Career development and directional planning
Resume and job-seeking assistance and support
Support with interview skills and vocational counselling
Promotion advice and support with role transitions
Planned support post a redundancy or restructure
Support for all employees, including executives, directors, and c-suite
Retirement planning
Guidance on regaining career confidence
“The team are knowledgeable, approachable and incredibly supportive. I felt listened to, understood and well prepared for the next stage of my career.”
★★★★★
→ Converge EAP user of Career Coaching
“The team provided incredible support during a difficult career transition. Their guidance helped me rebuild my confidence and move forward with clarity.”
★★★★★
→ Converge EAP user of Career Coaching
04 — Testimonials
Real reviews from real EAP users of Career Coaching
Don’t just take our word for it! Read reviews from real users of our Career Coaching support stream. See all the expert support they receive and the difference it made to their career.
“Professional, supportive and genuinely invested in my success. The coaching I received from LME made a real difference in helping me secure my next role.”
★★★★★
→ Converge EAP user of Career Coaching
Career Coaching was our third most used ancillary service in FY25
05 — Career Development
Career Coaching and Vocational Counselling for Career Development and Progression
When identifying a new career step, it can seem like a daunting road. Some people know what they want but don’t know where to start in achieving their career goals. Others may want a new challenge or opportunity, but they might struggle with knowing where to turn or what they want from their career journey.
Alleviate that stress and allow Converge to give them the support they need through our vocational counselling. With Converge’s career counselling, we remove the stress around career progression and provide the strategies for success. When your employees access our career coaching services, we will enable:
Build confidence and professional resilience by developing practical strategies to navigate workplace challenges, career transitions, and periods of uncertainty.
Identify skill gaps and development opportunities to support future career progression, leadership aspirations, and long-term employability.
Create a personalised career action plan with clear goals, achievable milestones, and ongoing guidance to help turn career ambitions into measurable outcomes.
Frequently asked questions: Unpacking our Career Counselling services
What are Career Coaching Services, and how can they help my employees?
Career Coaching Services provide professional guidance to help employees navigate career transitions, set meaningful goals, and enhance their workplace performance. At Converge, our coaches use evidence-based frameworks to build confidence, improve career satisfaction, and support your people in achieving their full potential.
When should I recommend Vocational Counselling to an employee?
Vocational Counselling is ideal when an employee is considering a career change, experiencing job dissatisfaction, or returning to work after an absence. Our Vocational Counselling services help individuals identify suitable career paths aligned with their strengths and values.
What outcomes can businesses expect from Career Coaching Services?
Businesses can expect improved employee engagement, retention, and productivity. Career Coaching Services empower staff to determine their career direction, enhance leadership skills, and feel more confident about their future within your organisation.
Do Career Counselling and Coaching sessions cater to all levels of employees?
Yes. Our Career Counselling and Coaching programs are tailored to suit employees at all levels – from graduates and frontline staff to managers and executives. Each session is customised to address individual needs, goals, and career aspirations.
How is Career Coaching different from Career Development?
Career Coaching focuses on personalised one-on-one guidance that helps employees identify goals, overcome challenges, build confidence and create a clear action plan for their career progression. Career Development typically focuses on broader workforce development initiatives, structured learning opportunities and organisational career pathways. Together, they provide a holistic approach to employee growth and career success.
Can Career Coaching help employees prepare for a promotion?
Yes. Career Coaching can help employees identify the skills, behaviours and experiences required for their next role. Coaches work with employees to create development plans, strengthen leadership capability, improve confidence and prepare for greater responsibility within the organisation.
Can Career Coaching support employees during organisational change?
Absolutely. Career Coaching can help employees navigate restructures, role changes, redeployment opportunities and workplace uncertainty. Through personalised guidance, employees can develop a plan, maintain confidence and identify future opportunities during periods of change.
Can Career Coaching help employees after a redundancy?
Yes. Career Coaching provides practical support for employees transitioning after a redundancy. This may include career planning, resume development, interview preparation, networking strategies and identifying new career opportunities that align with their strengths and goals.
How does Career Coaching improve employee engagement and retention?
Employees are more likely to remain engaged when they can see a future within their organisation. Career Coaching helps employees identify growth opportunities, develop new skills and create achievable career goals, supporting both engagement and long-term retention.
Is Career Coaching confidential?
Yes. Career Coaching sessions are confidential and delivered by experienced career specialists. Employees can openly discuss career aspirations, workplace challenges, leadership goals and future opportunities in a supportive and professional environment.
Can Career Coaching help employees who are unsure about their career direction?
Yes. Many employees seek Career Coaching because they feel uncertain about their next step. Career Coaching helps individuals explore their strengths, values, interests and aspirations to identify meaningful career pathways and make informed decisions about their future.
How many Career Coaching sessions will an employee need?
The number of sessions varies depending on the employee’s goals and circumstances. Some employees gain clarity and direction after only a few sessions, while others benefit from ongoing support as they work through longer-term career transitions, leadership development goals or workplace challenges.
Holistic Employee Wellbeing
Other ways we can support your employees
Career
Development
Supporting your employees internal growth via our Career Development program.
Psychometric
Testing
Hire the right candidate for your organisation through our psychometric testing product.
Outplacement
Support
Support your employees during times of change with outplacement support!
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