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We’re Here Anytime Anywhere for your Mental Health and Wellbeing
We invite you to explore our EAP employee programs and wellbeing technology to understand what is accessible when Converge is your workplace wellbeing support provider.
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What is EAP support
EAP support is a free-of-charge, confidential wellbeing and mental health service funded by your employer. When your organisation partners with an employee assistance program, such as Converge, you’re able to access expert support to overcome mental health challenges in your personal and professional life. The goal of EAP is to help you get back to your best. It’s designed to support you with any and all mental health challenges so you’re able to be productive, resilient, perform at your best, and feel mentally healthy.
Such mental health and wellbeing challenges can include:
- Anxiety, stress, and depression
- Sleep issues
- Interpersonal relationships
- Addictive behaviours
- Family issues
- Budgeting, debt, and financial concerns
- Challenges with legal matters
- Diet and nutrition
- Leadership and management development
- Career direction, change, and internal/external moves
EAP isn't just for a mental health crisis
It's for every moment, the good and the bad, to help you feel your best!
Is EAP support confidential?
EAP support is completely confidential. When you engage with a clinician, you’ll receive expert guidance, advice, and support without worrying that your employer or others within your organisation or broader community will know what was discussed. We only share anonymised data so your employer can understand the types of mental health challenges employees are facing, enabling them to make necessary adjustments to improve the workplace for all.
Let’s Recap EAP
EAP supports you with your mental health and wellbeing
EAP is entirely confidential and easily accessible
EAP can support you with all your wellbeing challenges – including those outside of work
EAP is free of charge for eligable employees, minimising the cost barrier to accessing support
Services
Supporting employee wellbeing beyond the workplace
EAP care we offer and the types of challenges we can support you with
Employee
Counselling
Our Employee Counselling service provides expert advice and support for a wide range of mental health and wellbeing challenges. Whether you’re struggling with anxiety, grief, relationship issues at home or work, sleep and addictive behaviours, or simply feeling unmotivated, we’re here to help.
Counselling for Family Members
We offer personalised care to your immediate family. When there are issues at home or our family members are struggling, it affects us all. So, we’re here to ensure family members feel supported should they need to seek counselling or assistance.
Manager
Support
Our senior consultants, with extensive management experience, are ready to provide guidance – whether it’s tips for navigating a difficult conversation or advice on handling a performance issue involving a team member’s mental health.
Financial
Coaching
Our expert financial coaches can help you feel empowered and ready to regain control of your money. For example, cost of living pressures, realising financial goals, renegotiating loans with financial institutions, debt reduction strategies, budgeting, and many other aspects of financial management.
Neurodiversity
Support
Our neurodiversity support service matches you with a specialised consultant – including occupational therapists – to help you with any neurodivergent characteristics, including autism, ADHD, dylexia and more. We help you thrive personally and professional, unlocking your fullest potential.
Conflict
Support
We help you navigate conflict and relationship challenges, providing you with practical tools, strategies, and coaching to manage difficult situations effectively. Our support empowers you to resolve conflict constructively, preserving both productivity and positive working relationships.
Career
Coaching
Our expert career coaching offers personalised support to help you climb the ladder of career success. Seek support for resume guidance, development planning, career goal realisation, and interview preparation – equipping you with the tools you need to confidently navigate your career path.
Nutrition
Support
The way your you manage your nutrition choices directly impacts your performance at work and wellbeing at home. Our expertise lies in helping you flourish through actionable meal and nutrition planning, guidance on diet, resilience and food choices, and more.
Legal
Support
Navigating legal issues can be overwhelming and disruptive, affecting your focus and wellbeing at work. Our Legal Support service provides up to two confidential sessions to help you address concerns related to family law, tenancy, and more.
WELLBEING SUPPORT
Reasons why people access wellbeing support
There are many reasons why employees access wellbeing support. But many people think EAP is purely for critical mental health issues – such as when personal challenges get too much. That’s not always the case. Through Converge, you can proactively manage your wellbeing. We have expert financial coaches, dietitians and nutritionists, lawyers, and many more professionals who can help you with a range of mild to sever mental health challenges.
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Confidential support with counsellors for issues at work and at home
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Tips and advice on wellbeing, nutrition, finance, career and more
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Clear guidance and actionable strategies
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Real-time booking 24/7
Anytime Anywhere
Make sure you check with your HR or wellbeing team to see which services are available to you.
Access support, content and booking — in the way that suits you
Pick a tool, then click the info icons on the image to explore key features with a quick “show me” preview.
Support channels
We ensure accessing help is simple and quick
There are lots of ways you can get in contact with us and talk to a mental health or wellbeing professional:
Converge App
The Converge App is your handheld wellbeing platform, housing appointment booking, live chat, our engaging challenges, articles, and more - all from the tap of a screen. The Converge App is available on both Apple and Android. Scan the QR code with your phone to download.
Employee Wellbeing Portal
Access a range of resources, wellbeing tools, tipsheets, webinars, and 24/7 online booking in our Employee Wellbeing Portal. You can access our enhanced platform via your laptop, desktop, tablet and phone through our website - where you can also utilise our click-to-call and Live Chat for bookings and enquiries.
Phone
To make an appointment with a Converge consultant call:
1300 687 327 (Australia)
0800 666 367 (New Zealand)
+613 8620 5300 (International)
Our phone lines are open Monday to Friday, 7:00am - 11:00pm (AEST).
Email us and we’ll endeavor to reply to your request as soon as possible.
Live Chat
Live Chat for bookings and enquires is available:
Monday – Friday 9am – 7pm (AEST)
Outside of these times, please contact our Client Services team on 1300 687 327 (Australia).
Find our Live Chat feature at the bottom of each of our web pages, on the Employee Wellbeing Portal, and the Converge App!
Face-to-face support
You can talk to one of our experienced mental health professionals face-to-face at one of our many locations across Australia. Simply select an onsite consultation when you book your appointment. We also have the capacity to offer you onsite support in all Australian states and territories, including Victoria, New South Wales, Queensland, South Australia, Western Australia, ACT, Tasmania, and Northern Territory.
Virtual support
Talk to a mental health professional from the sanctity of your own home – or wherever you feel most comfortable – with our virtual counselling. Get started by clicking the online booking option at the top of the page, or jump on the Converge App.
Phone support
Access our expert team in your time of need through our contact centre. Call to book an appointment or select telehealth when you’re booking online to receive a call and hold your counselling session over the phone. We believe in flexibility and convinience meaning our booking options are built for your needs and comfort.
Is your request urgent?
Don’t worry, we’ve got you covered
RESOURCES
Support in the format that works best for you: Proactive wellbeing management
Articles, tipsheets, videos, podcasts and practical resources designed to help you learn, engage and access support in different ways proactively.
You are in safe hands with our expert team
Your wellbeing matters, and opening up isn’t always easy. That’s why our network of over 2,000 qualified clinicians is here to support you with whatever you’re facing — big or small.
We know it’s important to understand who you’re speaking with. Our clinicians are trusted professionals, selected for their qualifications, experience, and commitment to providing safe, respectful care. Download the poster to learn more about the people supporting you.
All clinicians hold recognised tertiary qualifications and are fully registered with their professional body.
Years of practical experience supporting mental health, finances, career, legal matters, nutrition, and more.
Trained to provide safe, practical, and supportive guidance at work or at home.
THRIVE Podcast
Listen to expert insights from any device
Welcome to the THRIVE Podcast, your source for expert insights and advice on all things mental health and wellbeing. Each month we’ll have a guest who specialises in a particular area of psychology, counselling, nutrition, social work and more. Take a listen in all the usual places, including:
Employee Assistance Program (EAP) FAQs: Confidential Support, Counselling and Wellbeing Services
What is EAP support?
An Employee Assistance Program (EAP) is a confidential wellbeing service provided by your employer. It gives you access to professional support to help with personal, work, and life challenges.
Is EAP confidential?
Yes. Your sessions are private and confidential. Your employer does not receive details about what you discuss.
What can I use EAP for?
You can use EAP for a wide range of concerns, including stress, anxiety, workplace challenges, relationships, financial pressures, and general wellbeing support.
Do I need to be struggling to use EAP?
Not at all. EAP is designed for both proactive wellbeing support and times when things feel more challenging.
Who will I speak to?
You will be connected with experienced counsellors or other professionals such as financial coaches, nutritionists, or legal advisors, depending on your needs.
How do I book an appointment?
You can book easily through online booking, phone support, or other available channels provided by your organisation.
Is support available outside normal work hours?
Yes. Support and booking options are available 24/7, so you can access help at a time that suits you.
Can I access EAP remotely or in person?
Yes. Depending on availability, you can access support via phone, video, or face-to-face sessions.
Are there tools or resources I can use between sessions?
Yes. You may have access to digital tools such as mood tracking, wellbeing resources, and personalised recommendations to support you day-to-day.
How many sessions can I access?
The number of sessions available can vary. Check with your HR or wellbeing team to understand what’s included in your organisation’s program.
