Employee Assistance Program (EAP) & Workplace Wellbeing Services

An EAP is an employer-funded employee counselling and wellbeing program that provides confidential support from qualified professionals to help employees manage personal and work-related challenges and improve workplace wellbeing.

Services include employee counselling, telehealth and virtual sessions, phone support, live chat, online booking, onsite support, and access via the Converge App and the Converge Service Hub & Employee Wellbeing Portal for resources and engagement.

Employees can connect in multiple ways — via the Converge App, face-to-face, virtual/telehealth, phone, live chat, online booking, onsite support, and through the Converge Service Hub & Employee Wellbeing Portal — so they get help when and where they need it.

Yes. EAP counselling is private and confidential. Personal details and session content are not shared with the employer except in aggregate, de-identified reporting aligned with best-practice privacy standards.

The Converge Service Hub enables swift responses and remediation. Employers and employees have quick access to support channels and resources to resolve issues promptly and promote proactive wellbeing.

Support is delivered by experienced professionals such as psychologists, counsellors, and specialist consultants who provide evidence-based care and practical guidance.

Yes. In addition to counselling, Converge provides multi-channel engagement, resources and proactive wellbeing initiatives to help organisations improve culture, resilience and employee outcomes.

The cost of an Employee Assistance Program (EAP) varies depending on the provider, workforce size, service inclusions, and pricing model. Many organisations choose either a fixed annual fee or a pay-for-what-you-use model. Costs may also vary based on whether the EAP includes counselling, manager support, critical incident response, wellbeing reporting, leadership coaching, digital wellbeing tools, and specialist services. When evaluating EAP costs, organisations should consider both the financial investment and the potential benefits, including improved employee wellbeing, reduced absenteeism, stronger engagement, and lower psychosocial risk exposure.

An Employee Assistance Program (EAP) is available to employees of organisations that provide the service as part of their workplace wellbeing strategy. Depending on the organisation’s EAP agreement, employees can typically access confidential counselling, coaching, wellbeing support, manager assistance, and specialist services. Support is available for both personal and work-related challenges, including stress, mental health concerns, workplace conflict, financial pressures, relationship issues, career development, and life transitions.

In many organisations, EAP services extend beyond employees to include eligible family members. This may include partners, spouses, children, or household members, depending on the organisation’s EAP arrangement. Family access can help individuals receive confidential support for challenges such as mental health concerns, relationship difficulties, parenting issues, financial stress, grief, and other wellbeing matters. Eligibility and service inclusions may vary between providers and organisations.

The number of counselling sessions available through an EAP varies depending on the organisation’s agreement with its provider. Some organisations offer a set number of sessions per issue or per year, while others provide flexible access based on employee needs. Employees are encouraged to check their organisation’s EAP information or speak with their provider to understand their available support options. Where additional support is required, EAP providers can often assist with referrals to external services.

The primary difference between an EAP and private counselling is how the service is funded and delivered. An EAP is funded by an employer and provides employees with confidential access to counselling and wellbeing support at no direct cost to the employee. Private counselling is typically arranged and paid for by the individual. EAP services are also designed specifically for workplace wellbeing and may include manager support, critical incident response, psychosocial risk support, leadership coaching, and workplace-related interventions that extend beyond traditional counselling.

An Employee Assistance Program (EAP) is a specific support service that provides confidential counselling, coaching, and wellbeing assistance to employees and, in many cases, their eligible family members. Workplace wellbeing programs are broader organisational initiatives designed to improve workforce health, engagement, culture, and performance. These programs may include wellbeing education, leadership development, psychosocial risk management, health promotion campaigns, resilience training, wellbeing challenges, and digital wellbeing resources. Many organisations integrate an EAP within their broader workplace wellbeing strategy to provide both preventative and responsive support.