Creating Meaningful Insights from Data
We know that one of the most important elements of our services is “closing the loop”: making sure that we provide the best possible information back to our customers about the wellbeing of their people.
Informed by data
What Data do we Collect & Analyse for EAP Services?
Sometimes the services we provide also give us insights into workplace issues that an employer needs to take action on.
Converge collects and de-identifies data that enables us to analyse and report on trends, not only at a partner customer level but also regionally and by industry.
This enables us to deliver comprehensive utilisation reports, highlighting key organisational areas and issue-based trends within your organisation.
We also specifically measure and report on the impact of issues on the workplace – even when those issues arise from personal circumstances.
The data we collect is:
- Date/time of intake and subsequent sessions
- Presenting issues (personal, work, or other assist streams)
- Organisation group and/or department
- Selected demographics, including gender, age, and length of employment
- Delivery mode (face-to-face, virtual, or phone-based)
- Client feedback and satisfaction levels, including NPS
- Client outcomes and wellbeing levels on a per session basis as well as at the end of their sessions
- Any “red flag” issues that workplaces might need to know about, such as bullying, harassment and discrimination
- Client risk levels and risk assessments
- The role of the workplace in the issues and the impact on the workplace of the issues
Next-Gen Support
What Value does Our Data & Reporting Capabilities Add?
Experience unrivalled business growth with EAP support
Key highlights:
2.6M+
employees supported
2000
people on average per month we’re supporting
95%+
of Australians are reached by face-to-face Converge consultants
27,500
Critical Incident appointments supporting 3,500 events in 2023
anytime, anywhere, 24/7
The counselling we provide in a crisis
When your team is hit by a small- or large-scale event and needs on-the-spot care, Converge is here anytime, anywhere. But how do we support your team?
For Customers
- Detailed understanding of how and when EAP and other services are utilised
- Benchmark comparisons with both industry and regional utilisation trends and themes
- Identification of key issues or changes in utilisation within your organisation
- Early notification of any risk “red flags” (such as bullying or harassment in a team) that you may need to take action on
- Proactive and data-driven recommendations on how to get the most out of the service
For Clients
- Personal tracking of wellbeing on a session-by-session basis
- Improved workplace culture through organisations taking action where there is a pattern or trend that has been identified
- Tailored advice based on your unique needs
Destigmatising counselling and providing proactive strategies to increase utilisation and reduce risk
Destigmatising Counselling and providing proactive strategies to increase utilisation and prevent and reduce risk
