Creating Meaningful Insights from Data
We know that one of the most important elements of our services is “closing the loop”: making sure that we provide the best possible information back to our customers about the wellbeing of their people.
Informed by data
What Data do we Collect & Analyse for EAP Services?
Sometimes the services we provide also give us insights into workplace issues that an employer needs to take action on.
Converge collects and de-identifies data that enables us to analyse and report on trends, not only at a partner customer level but also regionally and by industry.
This enables us to deliver comprehensive utilisation reports, highlighting key organisational areas and issue-based trends within your organisation.
We also specifically measure and report on the impact of issues on the workplace – even when those issues arise from personal circumstances.
The data we collect is:
- Date/time of intake and subsequent sessions
- Presenting issues (personal, work, or other assist streams)
- Organisation group and/or department
- Selected demographics, including gender, age, and length of employment
- Delivery mode (face-to-face, virtual, or phone-based)
- Client feedback and satisfaction levels, including NPS
- Client outcomes and wellbeing levels on a per session basis as well as at the end of their sessions
- Any “red flag” issues that workplaces might need to know about, such as bullying, harassment and discrimination
- Client risk levels and risk assessments
- The role of the workplace in the issues and the impact on the workplace of the issues
Next-Gen Support
What Value does Our Data & Reporting Capabilities Add?
Experience unrivalled business growth with EAP support
Key highlights:
2.4M+
employees supported
2000
people on average per month we’re supporting
95%+
of Australians are reached by face-to-face Converge consultants
27,500
Critical Incident appointments supporting 3,500 events in 2023
anytime, anywhere, 24/7
The counselling we provide in a crisis
When your team is hit by a small- or large-scale event and needs on-the-spot care, Converge is here anytime, anywhere. But how do we support your team?
For Customers
- Detailed understanding of how and when EAP and other services are utilised
- Benchmark comparisons with both industry and regional utilisation trends and themes
- Identification of key issues or changes in utilisation within your organisation
- Early notification of any risk “red flags” (such as bullying or harassment in a team) that you may need to take action on
- Proactive and data-driven recommendations on how to get the most out of the service
For Clients
- Personal tracking of wellbeing on a session-by-session basis
- Improved workplace culture through organisations taking action where there is a pattern or trend that has been identified
- Tailored advice based on your unique needs
Building trust and creating tailored programs to increase utilisation
Converge provides a broad range of services to the Department’s Public Service employees, as well as support for Reservists and Defence Force Cadets.
