Critical Incident & Emergency Response
Immediate psychological support for managers and employees affected by major or potentially traumatic events.
Planned Care
Planned Support for When a Situation Looms
Sometimes, you can anticipate events that may significantly impact your staff, such as major restructures or job losses. In these cases, we collaborate with you ahead of time to develop a tailored support plan that aligns with your organisation’s needs and schedules. Our team handles all matters with complete confidentiality, ensuring sensitive information is managed with care and professionalism.
By addressing the emotional and psychological impact, we help mitigate psychosocial risk, fostering positive recovery and building resilience over time.
We recognise that managers, often unfamiliar with navigating such situations, play a pivotal role in supporting their teams during these times. That’s why we provide parallel support for both the affected employees and their line managers. Through ongoing coaching and guidance, we equip managers with the skills and confidence they need to lead their teams effectively through the multi-week recovery period.
Spotlighting our achievements
Supporting Aussie businesses in times of need
Experience unrivalled business growth with EAP support
Key highlights:
3,800+
critical incidents responded to
40,000+
support hours provided
1,500+
emergency services incidents responded to
500+
critical incident specialists
Here for you anytime, anywhere, 24/7
Caring for your organisation during times of need
What does our Critical Incident service offer?
Workplace Incident Support
Providing face to face or telehealth support for your people, post incident at any time. We know that following critical incidents, having access to professional care onsite is highly valued, hence we have a network of trained consultants available to deploy to your worksite if the need should arise. Whether for a short time or something a little longer, our team will support your employees and leadership during these times.
Incident communication
Our dedicated Critical Incident coordination team are here to connect with you and keep you updated around the incident response. They will ensure you are informed at each key milestone and also make sure the service is coordinated with ease and clarity. Communication also extends to our consultant team who will be briefed on your situation and then continue to report in and keep you updated as the clinical response progresses.
24/7 care anytime, anywhere
24/7 365-day critical incident access to our team of dedicated and specialised coordinators and consultants. Whether immediate phone support is required or organising an onsite response, we can guide you through the planning and implementation any time of the day or night.
Reporting and continued support
Various levels of incident reporting are available, whether it is a statement of response or a detailed report with recommendations, we can provide you with timely reporting post-incident.
Destigmatising counselling and providing proactive strategies to increase utilisation and reduce risk
Destigmatising Counselling and providing proactive strategies to increase utilisation and prevent and reduce risk
