Issue & Objective
The Department of Home Affairs required a reliable partner to assess over 1,500 prospective candidates prior to joining their extensive workforce. The goal was to ensure that only those candidates who demonstrated the necessary psychological strengths and minimal risks would proceed to a rigorous 12-month training program with the Australian Border Force (ABF).
Strategic Approach
- Client Responsiveness and Project Management: Converge’s ability to manage projects efficiently and respond promptly to client needs.
- Deep Clinical and Risk Assessment Skills: Expertise in conducting thorough psychological evaluations and risk assessments.
The Solution
Converge implemented a comprehensive assessment process that included:
- Psychometric Assessments: A battery of tests designed to evaluate potential psychological strengths and risks.
- “Whole of Life” Interviews: In-depth interviews conducted by Converge psychologists to identify any potential risks or vulnerabilities that could affect a candidate’s ability to perform in an operational safety role.
Key Outcomes
Enhanced Quality and Readiness:
The quality and psychological readiness of Border Force trainees were significantly improved.
Professional Partnership:
Converge established a robust professional partnership with the Department of Home Affairs, earning recognition as experts in psychological risk assessment.
Consistent Performance
Year on year, Converge assessed over 500 candidates across Australia, often under tight deadlines, demonstrating their capability to deliver results consistently.
Conclusion
Converge’s collaboration with the Department of Home Affairs showcases their ability to conduct large-scale candidate assessments effectively. By leveraging their deep clinical expertise and responsive project management, Converge has played a crucial role in enhancing the psychological readiness of Border Force trainees and establishing a trusted partnership with the Department.
