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Employee Assistance & Workplace Wellbeing Programs
Converge gives your people confidential, expert counselling and wellbeing support, 24/7, across more than 10 ways to connect. Trusted by 1,700+ Australian organisations, both big and small, for over 60 years.
• 24/7 access
• 2,000 clinicians
• 9 EAP streams
• 60+ years experience
87%
of staff love their Converge counselling.
Overview
What is an Employee Assistance Program (EAP)?
An Employee Assistance Program (EAP) is an employer-funded, confidential counselling and wellbeing service that gives employees free access to qualified professionals for help with personal and work-related challenges. Such challenges could include stress, relationships, finances and mental health.
Converge delivers EAP through 9 specialised streams and more than 10 access channels, so support reaches your people whenever and wherever they need it, with 67% reporting a wellbeing boost after a single session.
Employer funded program
Organisations fund their EAP support
Cost to staff
Free and confidential
Avaliability
24/7
Accessibility
Backed by technology, delivered by humans
Delivered by
2,000 expert clinicians
Our EAP & Consulting services
Building mentally fit & supportive workplaces via our employee assistance program
Over the past 60 years, we’ve enhanced and innovated to ensure your employees receive the best mental health care via our EAP employee wellbeing programs. We’ve evolved, adapted and pioneered employee wellbeing support and developed a new mission statement: Care Anytime, Anywhere.
How do we achieve our mission? Through comprehensive, easily accessible and flexible employee wellbeing support systems that cover all facets of mental health – a formular we’ve been brewing for over 60 years. We’ve challenged the status quo and developed EAP services that target your employee’s holistic wellbeing, in order to empower your staff to perform at their best.
Our services include personalised development programs, effective communication training, and mental wellbeing initiatives that collectively help build a positive workplace culture. We have 9 key streams and a range of specialised consulting products, designed to uplift the wellbeing within your organisation.
But what does that look like? Well, our services include:
Give your people immediate access to confidential, outcome-focused counselling and wellbeing support. Our EAP streams cover everything from professional development to family, financial and lifestyle coaching.
When a situation calls for a critical response, our team can support you through unforeseen traumatic events. Through a tailored and empathetic approach, we can support your organisation during these challenging times.
ExplorePlanning for risk and ensuring your team is in a safe working environment is paramount. Our specialists can provide integral support and advice on managing risks such as psychosocial safety.
ExploreWe focus on fostering leadership, wellbeing awareness, and inclusion through interactive workshops and programs that empower employees to thrive and grow together.
ExploreWe care about supporting all employees by embedding inclusivity and equality across your organisation. Dedicated helplines ensure every employee feels safe, represented, and heard.
ExploreWant to create a more connected, supported, and high-performing workforce? Get a quote today and start your Converge journey!
One of Australia’s most trusted Employee Assistance Program providers
How we’ve transformed employee wellbeing
As the world evolves, new challenges are constantly impacting your employees. Cost-of-living, workplace demands, economic pressures, instability and uncertainty – your employees have to combat a myriad of personal and work-related issues. Workplace wellbeing is a different landscape to what it was 10, 20, even 30 years ago. As a result, we’ve shifted, innovated, and revolutionised the way we deliver our services.
We’ve amalgamated the human and empathetic nature of EAP care, with the power of digital technology to make your employee’s EAP counselling meaningful, effective, and worthwhile. Ultimately, our care has resulted in more productive, efficient, mentally resilient, and happy employees. Here’s the Converge difference:
87%
of employees are delighted with their Converge counselling
67%
of employees felt a boost in their wellbeing after just one session
2,000
clinically qualified, experienced, and expert consultants comprising psychologists, dietitians, counsellors, social workers and more
2.6 million+
employees and their immediate family supported
The future of employee wellbeing today
Delivering immediate impact through our workplace EAP wellbeing program
Your employees need immediacy and accessibility. Not to mention, they need flexible wellbeing solutions that meet them when and where they need support. At Converge, we’ve gone a step further. Through our digital technology solutions and expert counselling services, we’ve enhanced the way employees can reach us. We have over 10 ways your employees can connect with our consultants.
We also know that you need quick access to our team when you encounter an issue. To address your concerns, we’ve developed our Converge Service Hub which is your go to source for employee wellbeing engagement, support avenues, and lodging a ticket with our partnership team. With Converge, you will always have swift and prompt replies and effective remediation of all your issues. Not to mention, a regular cadence of resources to help you promote proactive employee wellbeing.
- The Converge App
- Face-to-face
- Virtual
- Social Channels
- Online Booking
- Converge Service Hub & Employee Wellbeing Portal
- Live Chat
- Phone Support
- Telehealth
- Onsite support
- And Much More!
Fill out our form to chat with our team about your EAP needs!
The impact our 2,000 clinicians make each and every day
This company is fantastic. I called up to book an appointment for my wife. I was lucky enough to speak with [a Converge consultant]. She was very kind and understanding. She got my wife an appointment within 10 minutes. [They] were fantastic and really helped my wife. Thank you, Converge.
Verified reviewer ⭐⭐⭐⭐⭐
This company has heart, and the people who run it truly care about not only their employees, but the people they assist on a daily basis. I have been very impressed to learn of their efforts, and wholeheartedly support the change they wish to make in the world.
Verified reviewer ⭐⭐⭐⭐⭐
As a team member I always recommend converge to team members and management. Thankyou for remaining awesome for the 5 years I have used and recommended your services.
Verified reviewer ⭐⭐⭐⭐⭐
THRIVE Podcast
Expert advice on all things mental health & wellbeing
Welcome to the THRIVE Podcast — your go-to source for expert insights on mental health and wellbeing. Each month, we chat with inspiring guests who share real-world experiences, professional wisdom, and personal stories that shape how we live and work. Together, we uncover practical strategies and fresh ideas to help you and your teams thrive — at work and beyond.
Tune in on Spotify, YouTube, or Apple Podcasts.
Trusted by over 1,700 organisations
Wellbeing technology
The Converge App: Powerful wellbeing technology in your pocket!
We’ve enhanced the way that your employees can access the essential mental health and wellbeing care they need. When you partner with Converge you gain access to our industry-leading Converge App – your employee’s hand-held, pocket-sized, personal wellbeing coach. The Converge App is a powerful piece of software that is designed to provide swift access to online booking, live chat with our team, and range of other features including…
- Challenge modules
- Insights and articles
- Our popular Move Challenge
- Mood check-in
- Mood journaling
- And so much more!
This is one way we’ve innovated how your employees receive mental health and wellbeing care, demonstrating the power of bridging the divide between human support and digital tech. At Converge, both go hand in hand. When you partner with us, our employee wellbeing program delivers the support your staff deserve, when and where they need it.
Driving care and utilisation
Supporting you with driving utilisation of EAP wellbeing programs
After completing your very quick, easy and streamlined onboarding process, from day 1 we set you up for success. We make sure you’re equipped to spread the word of your new workplace wellbeing program and maintain ongoing engagement with a range of resources, sessions, micro-sites and more – just for you and your employees. This includes:
- Comprehensive wellbeing calendar
- Engaging posters
- Webinars and awareness sessions
- Flourish E-Magazine
- Detailed utilisation reporting
- The Converge App
- 24/7 access to wellbeing support
- The Employee Wellbeing Portal
- The Service Hub
- And so much more!
Transport Postal and Warehousing
A powerful and effective approach to managing physical injuries where psychological factors are extending recovery time
It has long been known there is a strong correlation between physical health and mental health. Read how we were able to increase return to work outcomes for one of Australia’s most culturally and geographically diverse organisations.
Testimonials
What our customers are saying
Discover how our services have made a difference in their lives and organisations
“I wanted to thank you sincerely for your support to not only me but the CCQ office over the last few years, we have certainly achieved great things. Now with a bespoke wellbeing program well embedded, the CCQ is a safer and healthier workplace and I couldn’t be prouder.”
Employee | Coroner’s Court Queensland
“The introduction of Converge EAP felt like a weight had been lifted not just from individual shoulders but the whole organisation.”
Employee | Australia Post
EAP Wellbeing Progam FAQs
What is an Employee Assistance Program (EAP)?
An EAP is an employer-funded employee counselling and wellbeing program that provides confidential support from qualified professionals to help employees manage personal and work-related challenges and improve workplace wellbeing.
What services are included in Converge’s EAP and wellbeing programs?
Services include employee counselling, telehealth and virtual sessions, phone support, live chat, online booking, onsite support, and access via the Converge App and the Converge Service Hub & Employee Wellbeing Portal for resources and engagement.
How can employees access support?
Employees can connect in multiple ways — via the Converge App, face-to-face, virtual/telehealth, phone, live chat, online booking, onsite support, and through the Converge Service Hub & Employee Wellbeing Portal — so they get help when and where they need it.
Is EAP wellbeing counselling confidential?
Yes. EAP counselling is private and confidential. Personal details and session content are not shared with the employer except in aggregate, de-identified reporting aligned with best-practice privacy standards.
How quickly can we get support or help with an issue?
The Converge Service Hub enables swift responses and remediation. Employers and employees have quick access to support channels and resources to resolve issues promptly and promote proactive wellbeing.
Who are the professionals delivering EAP support?
Support is delivered by experienced professionals such as psychologists, counsellors, and specialist consultants who provide evidence-based care and practical guidance.
Do Converge EAP wellbeing program support overall workplace wellbeing, not just counselling?
Yes. In addition to counselling, Converge provides multi-channel engagement, resources and proactive wellbeing initiatives to help organisations improve culture, resilience and employee outcomes.
Understanding EAP Wellbeing Programs
Explore our Workplace Wellbeing Programs
What is
EAP
Learn everything you need to know about EAP wellbeing program support through our article and guide!
Learn more
EAP
Services
Take a look at the range of EAP services we offer to help you care for your employee’s mental health and wellbeing.
Learn more
Employee
Counselling
Take a look at how we support employee’s wellbeing and perfectly compliment and deliver on your wellbeing strategy.
Learn more
Ready to start your Converge journey? Need support with your services?
Want to book a counselling appointment?
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Converge Assistant
