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Employee Wellbeing Portal: Online Access to EAP & Wellbeing Support
The Employee Wellbeing Portal gives your staff 24/7 online access to expert, confidential counselling and coaching, wellbeing resources, practical tools, tipsheets and webinars, conveniently and on their terms.
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What is the Employee Wellbeing Portal?
24/7 Access
Bank of Resources
Part of our digital wellbeing ecosystem
The Converge Employee Wellbeing Portal is a secure digital platform that gives employees online access to EAP and wellbeing support. It acts as your staff’s digital gateway to counselling and coaching, wellbeing resources, webinars, tipsheets and online booking. We also offer leaders a range of tools including our Leadership Style Map, articles, tipsheets, and our Leaders Corner webinar, all of which are designed to help leaders confidently manage their teams and achieve success.
When employees access the portal or the Converge App, it’s entirely confidential and you receive de-identified, aggregated data to see utilisation and portal access and how many of your people have created an account. The portal is a proactive tool to help your staff manage their wellbeing effectively and access our support channels to help prevent a minor issue turning into a crisis.
Inside the Portal: What Can You Access Through the Wellbeing Portal?
Each of our wellbeing platforms sit behind one login, offering convenience and flexibility for your people to access support on their own terms. Inside the portal, they can access expert human support from our qualified clinical network of 2,000+ clinicians and coaches, in addition to evidence-based resources. Here is what your staff can expect when they access the Employee Wellbeing Portal.
Book support
Video, phone or in person
Resources for Leaders
Bank of resources just for leaders
Wellbeing resources
Video, podcasts and articles
Webinars
Register for weekly and monthly webinars
Live Chat
Chat to book appointments
Tipsheets
Bite-sized wellbeing guides
Booking Wellbeing Support
Booking wellbeing support in the Employee Wellbeing Portal is simple. Depending on the session limit you elect when you build your contract with Converge, your staff will have access to up to six sessions per issue. That selection will be visible in the portal, so your staff can see the exact number of sessions they’re allocated. We believe in making wellbeing support as accessible, simple and effective as possible. As a result, the Wellbeing Portal is readily available to serve your staff and connect them to expert support when they need it.
Here is the online booking process inside the Wellbeing Portal:
1
Employees simply sign in to the portal and select Book Appointment.
2
They then select Individual, Couples or Group, then add a brief description of what support they need.
3
They select the service they require and the type of issue. If applicable, they then choose from the list of issues to support intake.
4
Once the service is selected, they can choose their delivery method: in person, virtually, or telehealth.
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They can even set their preferences such as clinician gender. If they have no preference, they simply select “no preference”.
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In the final stage, they select the date and time of their appointment. Once booked, they’ll receive confirmation via email and SMS.
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How would you like to conduct your session?
Video
In Person
Telehealth
Next Available Times
Thursday | 10:00 am AEST
Thursday | 11:00 am AEST
Thursday | 1:00 pm AEST
Thursday | 2:00 pm AEST
Video session · Tomorrow 10:00am AEST · confirmation sent
How does the Employee Wellbeing Portal benefit organisations?
The Employee Wellbeing Portal helps organisations make EAP and wellbeing support easier to access, increasing the opportunities for employees to engage with support earlier. It provides one digital destination for booking, wellbeing resources and expert support, while giving organisations appropriate aggregated utilisation insights without compromising individual confidentiality.
What your employees can access in the Wellbeing Portal
The wellbeing portal is your employees’ one-stop-shop for mental health and wellbeing. There are a number of tools and modules, in addition to engaging articles, designed to help employees proactively manage their wellbeing, and access the support they need, anytime, anywhere.
Counselling & Coaching
Confidential support where the clinician is matched to your team’s needs
Video, phone or face-to-face. Nine specialist EAP streams: counselling, financial, nutrition, conflict, neurodiversity, legal, family, manager, and career – all of which can be booked seamlessly through the portal.
Counselling
Money
Nutrition
Neurodiversity
Career
Conflict
Legal
Manager
Family
Support for organisations of all sizes
Regardless of your workforce size, all employees receive the same level of care – always. When you onboard with Converge, we provide access to all our wellbeing digital tools, including the Employee Wellbeing Portal, meaning that your staff can access our proactive wellbeing systems and 24/7 booking anytime, anywhere. Our platforms are designed for organisations of all sizes, from small businesses to large enterprises, providing consistent access and convenience regardless of workforce size or complexity.
Learn about our EAP solutions for businesses
Unobstructed access to our clinical experts
Converge is home to a clinical network of over 2,000 clinicians and coaches. All are qualified, tertiary educated, and experts in their field. Our network is comprised of counsellors, psychologists, social workers, occupational therapists, dieticians, and coaches. Accessing their support is simple through the Employee Wellbeing Portal. Your employees can book directly and quickly via our online booking engine in one seamless process. They can also monitor their live session count, so they know exactly how many sessions they have remaining.
Resources Your People Can Access In The Portal
Supporting employee wellbeing through EAP is about more than responding when an employee reaches a fork in the road. Rather, our support is designed to be an early intervention tool, in addition to a crisis service. This is where the Employee Wellbeing Portal is essential. We provide practical tools and resources your staff can use to build healthier habits, understand challenges, and take earlier action – all through our digital wellbeing tools. All content is developed by industry experts and filled with evidence-based strategies throughout.
Overall, the goal of EAP is to use evidence-based care to support your employees’ mental health and wellbeing. We apply the same principle to our digital wellbeing resources. We develop a series of content formats, including articles, podcasts, videos, and webinars, that your employees can access directly from the portal. They can view practical guidance, strategies, and information that can help your employees develop healthier habits, identify stressors, and manage those stressors before they become a crisis.
Insights for everyday
wellbeing
wellbeing
Insights on sleep, movement, workload, burnout, stress, recovery, and so much more, delivered in short, evidence-based guides.
Engaging wellbeing
podcasts
podcasts
Converge’s flagship podcast, Thrive, is housed in the wellbeing portal and app. Employees can watch or listen and learn from real industry experts.
Tipsheets
Short wellbeing guides targeting all the challenges your people may face with practical guidance and strategies to prevent a mental health crisis.
Webinars
All our Leaders Corner and Awareness Sessions in one place, where staff can register and learn more about what the session will cover.
Resources for leaders
Just for your managers, we have tailored leadership-oriented articles, podcasts, videos, webinars, and more in one easy-to-use place.
• Webinars & Tipsheets
• Podcasts & Videos
• Insights & Articles
• Leaders Resources
Portal or app: two ways into the same support
The Employee Wellbeing Portal and Converge App provide two digital ways to access Converge’s wellbeing ecosystem. The Portal is the browser-based home of your wellbeing program, while the Converge App provides a mobile-first experience for accessing support and building everyday wellbeing habits.
| Employee Wellbeing PortalYour full wellbeing program, on any screen | Converge AppSupport and daily habits, wherever you are | |
|---|---|---|
| Best for | Sitting down with the whole library and finding exactly what you need | Reaching support in a moment, and building small habits over time |
| How you get in | Any web browser, on desktop, laptop, tablet or phone. Nothing to install | Free download on iOS and Android, then stay signed in on your device |
| Who can use it | Employees and eligible family members | Employees and eligible family members |
| EAP support | Full access to counselling and specialist services | Full access to counselling and specialist services |
| Booking an appointment | Book in a few clicks, with room on screen to compare times | Book in a few taps, in the time it takes to make a coffee |
| Wellbeing resources | Tipsheets, insights, webinars and leader resources | Insights, health tracking, challenges, Move Challenge, and podcasts |
| Staying on track | Bookmark it and pick up where you left off | Optional notifications and check-in reminders |
| Challenges and tools | Challenges in the app are coming soon to our wellbeing portal! | Join challenges, track progress and use daily wellbeing tools |
How the Employee Wellbeing Portal Fits Into Converge’s Digital Wellbeing Ecosystem
At Converge, we make our support accessible, convenient and comfortable for your employees. To provide the best experience for your employees, we combine the power of technology with the expertise of our network of 2,000+ qualified, certified and experienced clinicians and coaches to deliver a seamless booking experience and counselling session. This is what we call our digital wellbeing ecosystem: three digital platforms that underpin our delivery of human care and connection. Here are the systems we offer:
The Converge App
Range of engaging challenges
Bank of articles called the Insight Library
Health tracking in the Health Hub
Online booking, click-to-call, and live chat access
Wellbeing Portal
Library of tipsheets
Bank of articles called the Insight Library
Leader-related resources
Online booking and live chat access
Service Hub
All your promotional materials
Comprehensive onboarding journey
Annual Wellbeing Calendar
Resources and ready-to-launch campaign materials
Frequently Asked Questions about the Wellbeing Portal
What is the Converge Employee Wellbeing Portal?
The Converge Employee Wellbeing Portal is a digital platform that gives employees and eligible family members online access to EAP and wellbeing support. Through the Portal, employees can access wellbeing services, book appointments and explore practical wellbeing resources, providing organisations with another way to make support accessible across their workforce.
How does the Employee Wellbeing Portal support employee wellbeing?
The Employee Wellbeing Portal helps organisations make wellbeing support easier for employees to find and access. It combines access to EAP and wellbeing services with digital resources that encourage employees to engage with their wellbeing proactively, seek support earlier and connect with qualified professionals when additional support is needed.
Can employees book EAP counselling through the Employee Wellbeing Portal?
Yes. Employees can use the Employee Wellbeing Portal to access and book confidential EAP and wellbeing support online. This provides an additional digital access point alongside the Converge App and other available support channels, giving employees greater choice in how they connect with Converge.
Is the Converge Employee Wellbeing Portal confidential and secure?
Yes. The Employee Wellbeing Portal is designed around employee confidentiality, privacy and trust. Using the Portal does not mean an employee’s manager can see the details of the support they access. Personal information and information about individual support are handled in accordance with Converge’s privacy and confidentiality requirements.
Organisations may receive appropriate aggregated reporting and insights about the use of their EAP and wellbeing services, but this is designed to support organisational wellbeing decision-making without disclosing the confidential details of an individual’s counselling or support.
Can employers see when employees use the Employee Wellbeing Portal?
Employers do not have access to the confidential details of an employee’s counselling or individual wellbeing support through the Employee Wellbeing Portal. Converge may provide organisations with appropriate aggregated service utilisation and wellbeing insights to help them understand workforce trends and inform their wellbeing strategy, while maintaining individual confidentiality.
What is the difference between the Employee Wellbeing Portal and the Converge App?
The Employee Wellbeing Portal provides web-based access to Converge wellbeing support, while the Converge App provides a mobile-first wellbeing experience. Both form part of Converge’s digital wellbeing ecosystem and are designed to make it easier for employees to access wellbeing resources and expert human support through different digital channels.
What wellbeing services can employees access through the Employee Wellbeing Portal?
The wellbeing services available through the Employee Wellbeing Portal depend on the services included in an organisation’s Converge program. These may include EAP counselling and specialist wellbeing or coaching services, giving employees a central digital pathway to find and access the support available to them.
