Specialist Helplines for Your Particular Need
We believe in reducing access barriers and creating supportive and inclusive environments for all.
How our helplines work
Understanding Specific & Cultural Needs
Our consulting team has deep expertise, lived- experience and/or qualifications in each area of specialty. In recognising that everyone’s experience is unique, our consultants provide an environment where the caller is believed, heard and supported.
Our Specialist Helpline program provides employees with tailored support to meet their specific needs. Recognising that employees understand their challenges best, our dedicated Specialist Helplines offers streamlined intake to connect them with expert consultants.
We provide options and support to navigate decision-making, including referrals to community resources. Based on the needs of each caller, they will receive a sensitive support plan, which may include additional sessions with their preferred consultant through our EAP program.
*Please note our helplines are for specialised non-urgent support. Urgent support will be directed to our crisis support team.
Our helplines have supported our clients’ employees for many years.
Benefits for your business
What you’ll achieve
Experience unrivalled business growth with EAP support
Key highlights:
1,500+
network of Psychologists, Counsellors, and Social Workers
130+
onsite wellbeing consultants covering +1,400 work sites
500+
critical incident specialists
7
specialist helplines
More than just an EAP
Our 8 Helplines
Our helplines are a confidential service that protects privacy and promotes confidentiality. We value that lived experiences and a desire to uphold or reclaim dignity are central to our support approach. So, we will listen and follow your employees’ lead in how best to support them in their unique experience and situation.
First Nations Helpline
Connecting Aboriginal and Torres Strait Islander peoples with specialist consultants from First Nations backgrounds or those trained in cross-cultural awareness.
LGBTQIA+ Helpline
Offering confidential support from consultants who specialise in LGBTQIA+ issues and understand the sensitivity required.
Family and Domestic Violence Helpline
Accessing highly trained consultants with expertise in family violence, risk assessment and safety planning for at-risk individuals.
People with a Disability & Carers Helpline
Providing people with a disability, and caregivers, with the guidance and support they need including navigating systems like the NDIS.
Elder Care Helpline
Supporting employees caring for people who are elderly (including relatives) with access to resources and decision-making support.
Spiritual and Pastoral Care Helpline
Offering access to counsellors who draw upon spiritual resources aligned with the individual’s faith journey.
Young People and Young Adults Helpline
Responding to the unique challenges faced by young people and young adults, including those issues that may have been exacerbated by the COVID pandemic, such as isolation and educational stress.
Building trust and creating tailored programs to increase utilisation
Converge provides a broad range of services to the Department’s Public Service employees, as well as support for Reservists and Defence Force Cadets.
