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Employee Wellbeing & EAP Services for Small and Medium Businesses
Many Employee Assistance Program (EAP) providers are designed primarily for start-ups, government agencies or large enterprises. At Converge, we support organisations of every size, giving small and medium businesses access to the same expert care, digital wellbeing tools and specialist support available to our larger partners. That is why we are one of the world’s most trusted EAP providers.
Delivering over 326,000 EAP appointments to our partner organisations in FY25
Partnering with 1,500+ SMB organisations
Why Workplace Wellbeing Matters for Small Businesses
Workplace wellbeing matters for small businesses because smaller teams can be more significantly affected by employee stress, absenteeism, conflict, poor work-life balance, and turnover. To help organisations with these unique challenges, an EAP for small and medium businesses gives employees and managers confidential access to counselling, coaching, specialist support and digital wellbeing tools through a scalable workplace wellbeing program. According to SuperFriend, one in three SMB employees experience high to very high psychological distress arising from their workplace. Also, Business Victoria reports that many small and medium sized businesses face a significant set of challenges stemming from smaller teams and constrained budgets to invest in wellbeing initiatives. Other challenges include:
- Long working hours
- Personal time spent completing work tasks
- Limited HR resources
- Managers wear multiple hats
- Psychosocial obligations
- Little mental health and wellbeing support
- Financial concerns, business operations and administration
- Burnout and absenteeism
- Recruitment
- Retention
MYOB reports that 55% of SMB owners feel responsible for their employees’ mental health. But, you don’t have to go it alone. Our support for SMB extends across expert counselling, coaching, leadership support, digital wellbeing technology, and proactive and early intervention support. Our solutions are also cost-effective, meaning support is provided on a pay-for-what-you-use basis, enabling your people to receive the care they need, and not placing financial pressure on your organisation. Explore our range of EAP solutions for SMB organisations today!
Supporting 1 million+ employees across SMB organisations
102,000+ individuals supported through EAP FY25
400,000+ meaningful, active, wellbeing interactions in FY25
SMB EAP
Beyond Counselling: What Workplace Wellbeing Services Should SMBs Offer?
Workplace wellbeing extends to all organisations, from those with less than 10 employees to those with over 100,000 employees. Every organisation has ethical responsibilities and legal duties to protect employee health and safety, including managing psychosocial risks in the workplace. Employees in small and medium businesses often face challenges that can be amplified by smaller teams, limited internal resources and fewer specialist support services. This can lead to costly issues for organisations, with Aon reporting that Australian businesses, regardless of size, lose $4.7 billion annually due to mental health-related absenteeism.
As such, there is more at stake for SMB organisations, and a need to keep your workforce mentally healthy and resilient. Through early intervention support, proactive tools, clinical experts, and digital wellbeing tools, Converge can support your staff with their wellbeing, via our cost-effective EAP package. Here is our wellbeing ecosystem:
Coaching
- Manager Coaching
- Career Coaching
- Financial Coaching
- Legal Guidance
Specialised Support
- Nutrition Support
- Neurodiversity Support
- Critical Incident Care
- Conflict Support
Digital Wellbeing
- Employee Wellbeing Portal
- Converge App
- Converge Service Hub
- Resources, tools, 24/7 booking, & Live Chat
How Converge Supports Small & Medium Businesses
We help small and medium businesses in a number of ways, but overall, we provide expert care, digital wellbeing tools, and flexible workplace wellbeing solutions to ensure employees in SMB organisations are able to thrive. Our Employee Assistance Program (EAP) supports healthier, more engaged workforces by improving productivity, performance, focus, resilience, and overall employee wellbeing — the foundation every growing organisation needs.
As your organisation evolves, your wellbeing support should evolve with it. That’s why our EAP solutions are designed to scale alongside your business, providing the same expert care, trusted guidance, and technology-enabled support whether you have 20 employees or 500. From helping leaders navigate workplace challenges to giving employees fast access to confidential support, we become a long-term wellbeing partner that grows with you. Below are our three pillars for supporting small and medium businesses:
Converge Essentials Package
Unlock virtual support, crisis counselling, and more. A suite of services to support your employees’ wellbeing.
- Access to 9 Counselling Streams
- 24/7 Online Booking Enablement
- Access to Help Desk Support
- Ability to book Crisis Counselling
- Access to 7 Specialist Helplines
- Access to Mobile App
- Access to Promotional Marketing Material
- Access to Monthly Insights Report
- Access to Monthly Webinars
- Access to E-Magazine
Expert Human Support
Our 2,000+ clinicians are readily available, 24/7, anytime, anywhere to support your staff with their mental health and wellbeing. Our mental health support is completely confidential, so your employees can be assured that their conversation with our clinicians remains private.
- Experienced, certified, and qualified
- Registered or accredited with the relevant professional body
- Comprise counsellors, psychologists, dietitians, social workers, and more
- Skilled in specialised counselling, therapy, early intervention, and coaching
Digital Wellbeing Technology
Our digital wellbeing tools comprise the Converge App, Employee Wellbeing Portal, and Service Hub, all of which are designed to support employees and leaders with proactive wellbeing resources and 24/7 booking options, making care accessible, flexible, and barrier-free.
- Digital tools designed for any employee
- Providing tipsheets, articles, challenges, webinars, podcasts, and videos
- Physical and mental health support
- 24/7 online booking and Live Chat
Flexible EAP Solutions
We’re a scalable EAP that grows with your organisation, and as you grow, we ensure promotion and awareness is maintained. Because we support thousands of SMBs to enterprise-level companies, we understand the complexities of growing workforces and the need for comprehensive support.
- Scalable EAP solutions
- Coverage and delivery across Australia, New Zealand, and the world
- Onsite wellbeing support available
- Care delivered in person, virtually, and via telehealth
Common Challenges Small & Medium Businesses Face (and How the Right Support Helps)
Running a small or medium business often means leaders wear multiple hats. Business owners, managers and HR teams are frequently balancing people management alongside day-to-day operations, often with limited time and resources. As organisations grow, new challenges emerge—from supporting employee mental health and resolving workplace conflict to developing leaders and navigating financial or legal concerns.
An Employee Assistance Program (EAP) provides access to specialist support that helps address these challenges before they escalate. Rather than relying on a one-size-fits-all approach, Converge offers a range of dedicated support streams designed to meet the diverse needs of growing organisations and their people.
| Common SMB Challenge | How Converge Can Help | Recommended EAP Support Stream |
|---|---|---|
| Employees experiencing stress, anxiety or personal challenges affecting work | Confidential counselling helps employees manage personal and work-related concerns early, improving wellbeing while supporting engagement and productivity. | Employee Counselling |
| Leaders unsure how to support an employee or navigate difficult workplace conversations | Managers receive confidential coaching and practical guidance to build confidence, manage complex situations and appropriately refer employees to additional support. | Manager Support |
| Workplace conflict affecting collaboration, morale or team performance | Qualified specialists help individuals and teams resolve conflict constructively, strengthen communication and rebuild productive working relationships. | Conflict Support |
| Employees experiencing financial pressure impacting focus and wellbeing | Professional financial coaching helps employees manage debt, budgeting, financial planning and money-related stress before issues escalate. | Financial Coaching |
| Employees facing career uncertainty, organisational change or redundancy | Career coaching builds confidence, supports career planning and helps employees successfully navigate workplace change and transition. | Career Coaching |
| Neurodivergent employees or leaders seeking workplace guidance | Specialist support helps individuals and managers better understand neurodiversity, workplace adjustments and practical ways to help people thrive. | Neurodiversity Support |
| Poor nutrition, low energy or lifestyle habits affecting wellbeing | Qualified nutrition professionals provide practical advice to improve healthy habits, wellbeing and long-term performance. | Nutrition Support |
| Employees needing confidential guidance on personal legal matters | Access to legal professionals provides practical information and guidance across a range of eligible everyday legal issues. | Legal Support |
| Personal or family challenges impacting an employee's wellbeing and work | Eligible family members can also access confidential counselling, helping strengthen support at home while reducing the impact on employees. | Counselling for Family Members |
Benefits of Workplace Wellbeing & EAP for SMBs
Some SMB organisations may provide an EAP for compliance reasons, however, EAP extends way beyond compliance. EAP provides essential mental health and wellbeing care to employees, with a focus on prevention and crisis support. The challenges employees often face can impact their ability to stay focused and remain productive inside and outside of work. As a result, organisations suffer.
Therefore, the benefits of an Employee Assistance Program are clear: increased productivity, reduced absenteeism and presenteeism, and improved focus and engagement. An EAP provides confidential counselling, coaching and specialist support to employees and managers. Workplace wellbeing is broader and can also include digital tools, training, psychosocial risk management, leadership support and proactive wellbeing programs. At Converge, we combine both to offer one integrated wellbeing solution for you and your people, helping you remain profitable. Here are the benefits of providing EAP support to your employees:
Better retention
Lower absenteeism
Happier teams
Improved culture
Increased engagement
Support for leaders
Earlier intervention
Better productivity
More Benefits: The Power of Converge EAP Support
Here is how Converge supported clients throughout FY25, demonstrating the reach, engagement and impact of our EAP and workplace wellbeing services.
Supporting 2.7M+ Staff
67% of employees feel a wellbeing boost after 1 session
100% report significant wellbeing improvements after 2 sessions
87% employee satisfaction score
88% of employees establish a positive relationship with their consultant
122,000+ registered app users
400,000+ meaningful interactions in FY25
Engagement rate of 29% (above industry benchmark of 12.73 set by EAPAA in 2025)
Converge App
Wellbeing Portal
Service Hub
Why Wellbeing Technology Matters for Growing Businesses
Wellbeing technology gives growing businesses a scalable way to provide employees with 24/7 support, self-service resources and simple appointment booking. Our app and online features were designed to scale with you and cater for businesses of all sizes. We also offer access free-of-charge and as part of your EAP contract with Converge. This means your staff can proactively manage their wellbeing and seek expert support at no extra cost to you.
Our Converge App and Employee Wellbeing Portal are easy to set up and browse. In addition, employees can seek resources and support at any point – 24/7. This means less admin for you, and reassurance that your team is supported during their time of need. To help you with promotion, awareness, and general understanding of EAP, we have the Converge Service Hub, designed just for you and your senior leaders. You can access self-service promotional material, our E-Magazine, Flourish, and a range of campaign resources and tools to promote EAP and wellbeing all year round. Here are the benefits of our digital wellbeing technology:
- Easier access
- Anytime support
- Proactive engagement
- Scalable
- Less admin
- 24/7 appointment booking
- Wellbeing resources
- Employee Wellbeing Portal accessible across desktop, tablet and mobile, with the Converge App available on mobile devices.
Workplace Wellbeing That Grows with Your Business
Whether you’re employing 10 people or 500+, your employees deserve access to expert wellbeing support. Many small and medium businesses assume Employee Assistance Programs (EAPs) are only designed for large enterprises, but today’s workplace wellbeing solutions are built to scale alongside your organisation.
Converge supports organisations at every stage of growth, providing flexible access to expert counselling, leadership and manager support, coaching, digital wellbeing technology and specialist services. As your business evolves, your wellbeing strategy can evolve with it—without needing to change providers or compromise on the quality of support available to your people.
10 Employees
100 Employees
500+ Employees
Converge grows with you
Frequently Asked Questions About EAP for Small & Medium Businesses
What is an EAP for small businesses?
An Employee Assistance Program (EAP) for small businesses gives employees and leaders confidential access to qualified wellbeing professionals, coaching and specialist support. At Converge, our EAP goes beyond counselling, combining expert human support with digital wellbeing technology to help growing organisations build healthier, more resilient workplaces.
Does a small business need an EAP?
Yes. Small businesses often face unique challenges, including limited HR resources, managers wearing multiple hats, financial pressures and increasing psychosocial obligations. An EAP provides early intervention, confidential support and practical guidance that helps employees and leaders address issues before they impact wellbeing, engagement and productivity.
What size company should offer an EAP?
There is no minimum size. Whether your organisation has 10 employees or more than 500, workplace wellbeing support can benefit your people. Converge provides scalable EAP solutions that grow alongside your organisation, making professional support accessible regardless of business size.
How much does an Employee Assistance Program cost?
The cost of an Employee Assistance Program depends on the level of support your organisation requires. EAP pricing may depend on employee numbers, included counselling streams, expected usage, reporting requirements, digital access and additional specialist services. Converge offers flexible, cost-effective EAP solutions for small and medium businesses, including pay-for-use options that help organisations provide meaningful support without unnecessary costs.
Can small businesses provide counselling to employees?
Absolutely. Through Converge, employees can access confidential counselling delivered by qualified clinicians, including psychologists, counsellors and other wellbeing professionals. Support is available for both work-related and personal concerns, helping employees improve their mental health and overall wellbeing.
Can managers access EAP?
Yes. Managers can access confidential Manager Support to help them navigate difficult conversations, manage employee wellbeing concerns, build leadership capability and confidently support their teams. This coaching helps leaders address complex workplace situations while knowing when and how to refer employees to additional support.
What workplace wellbeing services do SMEs need?
The right services depend on your organisation’s needs, but a comprehensive workplace wellbeing program should extend beyond counselling. Converge’s ecosystem includes Employee Counselling, Manager Support, Career Coaching, Financial Coaching, Conflict Support, Nutrition Support, Neurodiversity Support, Legal Support, family counselling, digital wellbeing technology and broader workplace wellbeing services designed to support growing organisations.
Can remote workers access support?
Yes. Converge delivers support wherever employees are located. Appointments are available in person, virtually and via telehealth, while our digital wellbeing technology provides 24/7 access to booking, wellbeing resources and Live Chat, ensuring remote and hybrid employees can receive support whenever they need it.
Can family members use EAP?
Yes. Where included within your organisation’s program, eligible family members can access confidential counselling through Converge. Supporting family members can help reduce personal challenges that may affect an employee’s wellbeing and performance at work.
What digital wellbeing tools are available?
Converge’s digital wellbeing technology includes the Converge App, Employee Wellbeing Portal and Service Hub. Together, these tools allow employees to book appointments, access articles, podcasts, webinars, videos and wellbeing resources, while leaders can access promotional materials and wellbeing campaigns to support ongoing engagement.
Is workplace wellbeing and EAP confidential?
Yes. Confidentiality is fundamental to Converge’s services. Conversations between employees and our qualified clinicians remain private, giving people confidence to seek support when they need it.
How quickly can employees book support?
Employees can access support quickly using the Converge App or Employee Wellbeing Portal, both of which provide 24/7 online appointment booking and Live Chat. This makes it easy to connect with qualified wellbeing professionals at a time and in a format that suits them.
How do small businesses introduce an EAP?
Small businesses can introduce an EAP by selecting the right service model, confirming employee eligibility, communicating confidentiality, providing booking information and promoting the service regularly. Converge supports onboarding, communications, digital access and ongoing awareness.
— Keep Exploring
EAP Tools & Resources for SMB Organisations
Guide
Guide to EAP for SMB Organisations
Small and medium businesses are under increasing pressure, affecting owners, leaders and employees alike. Learn about the benefits of EAP for small businesses, the cost of poor workplace wellbeing and how professional support can strengthen your organisation.
Services
Explore Our EAP Services
Explore the range of counselling and coaching programs we offer to your staff when you onboard with Converge, including employee counselling, financial coaching, career coaching, and nutrition support. We’re here for your staff anytime, anywhere!
Services
Supporting your Employees
Take a look at how we can support your employee’s wellbeing and perfectly complement and deliver on your wellbeing strategy. Our support helps your staff reach peak mental resilience, perform better, and remain productive, focused, and engaged.
