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The Converge App: Wellbeing in Your Pocket
The Converge App is a digital wellbeing app that gives employees 24/7 access to EAP appointment booking, qualified wellbeing professionals, expert resources and proactive wellbeing tools.
Human support enhanced by technology
Mobile gateway to workplace wellbeing
More Than an EAP App: Connecting Employees with Holistic Wellbeing
The EAP support and services available in the Converge App:
- All our EAP counselling and coaching streams
- Specialist services
- Live Chat
- Appointment booking
- Wellbeing resources
The Converge App is more than a digital wellbeing tool. It is a central gateway to resources, challenges and support pathways that employees can access anytime, anywhere. It supports employees between counselling appointments, helping them build healthy habits, access trusted resources and connect with professional support whenever they need it.
Through the app, employees can book appointments with our expert team 24/7 via online booking, Live Chat and click-to-call. The app also includes a broad range of proactive wellbeing tools, including the Health Hub, Insights Library and guided challenges, designed to help employees build healthy habits, strengthen resilience and access support earlier.
With most employees carrying their phone wherever they go, the Converge App makes expert support more accessible than ever. In just a few taps, employees can connect with professional support, explore trusted wellbeing resources and take proactive steps to improve their mental and physical wellbeing.
What is Digital Wellbeing Technology?
Digital wellbeing technology uses secure apps, online platforms and data-informed tools to help employees access professional support, build healthy habits and manage their wellbeing. At Converge, this technology includes the Converge App, Employee Wellbeing Portal and Service Hub.
The goal of digital wellbeing technology is to encourage proactive wellbeing and make early intervention support easier to access. Through the tools and resources available, your employees can actively recognise challenges, access clinical support early, and understand their stressors. Here is why digital wellbeing tools matter:
- Protects wellbeing by helping staff identify the causes of stress and poor wellbeing and providing practical strategies to manage them.
- Breaks down barriers to help-seeking through gamified learning that encourages employees to engage with wellbeing support before reaching crisis point.
- Helps staff develop healthy habits and manage the integral parts of health that impact wellbeing – such as sleep tracking, diet, movement and more.
Part of Converge’s Digital Wellbeing Technology Ecosystem
The Converge App is one of three integrated digital platforms that connect employees and leaders with expert wellbeing support. Together with the Employee Wellbeing Portal and Service Hub, it provides seamless access to counselling, coaching, wellbeing resources and organisational support, bringing expert human care together with intuitive digital technology.
Digital EAP Support for Organisations of All Sizes
Every organisation receives access to the same core digital wellbeing technology, regardless of workforce size or operational complexity. The platform scales with your organisation, providing consistent access to expert support regardless of workforce size or complexity.
The Benefits of Our Digital Wellbeing App
Our digital wellbeing app is home to a range of wellbeing resources, tools, and booking methods perfect for all organisations we work with. The Converge App and our wider digital wellbeing tools help organisations increase engagement, support earlier intervention and help prevent wellbeing concerns from escalating through accessible booking and proactive resources.
Our EAP technology helps organisations build stronger workplace culture by making expert support easier and more flexible to access when staff need it most. Take a look at the utilisation and popularity of the Converge App, sourced from anonymised employee app utilisation reporting. Also, review some of the benefits of promoting the Converge App within your organisation.
- Increased employee engagement through readily accessible tools and early access to support
- Reduced absenteeism and burnout through support pathways being easily accessible
- Reduced stigma and barriers to help-seeking through private, anonymous, and confidential booking methods
- Increased focus and productivity through self-help modules, resources, and counselling, teaching employees how to handle pressure and stress in everyday life
- Increased EAP awareness and understanding of the support available to staff and managers alike, as well as proactive support resources for when staff are between counselling appointments
- Scalable wellbeing delivery through simple onboarding and ease of use, making it simple to share the app broadly with staff
- Stronger team morale through gamified challenges (such as the Converge Move Challenge) boosting team spirit, social connection, and camaraderie
- In-depth data highlights the pressure points in your workforce through anonymised data including most popular topics, challenges undertaken, and utilisation reporting
8,800+
employees have accessed our self-help modules
112,000+
registered app users since we launched the Converge App in 2023
12,000+
monthly active app users measured through self-help resources and appointment bookings
2.7 million +
employees have free and immediate access
400,000
Meaningful interactions with employees in FY25
Proactive Wellbeing at Every Stage of the Employee Journey
Proactive wellbeing is important; preventing a wellbeing crisis is essential for all to help ensure productivity, health, happiness, focus and engagement remain unaffected. Our powerful wellbeing app was built with proactivity in mind. We’ve brought your staff tools that can help them build healthier habits and resilience, remain productive and navigate challenges in their personal and professional lives. These tools are available from day one, and we support your organisation with promotional resources during onboarding and beyond.
Each resource is free to access, and we’ll set you up for success from day one with all the promotional tools you need to spread the word about our digital wellbeing app. When your employees need support, they can use the app to book appointments with our 2,000+ clinicians, combining qualified human support with accessible digital technology to create a holistic model of care.
Here is everything your staff can access straight after you’ve onboarded with our EAP program:
Daily wellbeing resources
Articles
Podcasts
Videos
Health Hub
Move Challenge
Habit Formation
Early Intervention
What Employees Can Access Through the Converge App
Our interactive programmes and resources are created by experts, backed by research and designed to help everyone actively take care of themselves.
Free & Confidential Support
Book appointments, access expert resources and connect with qualified wellbeing professionals.
24/7 Access to Wellbeing Support
Access wellbeing support, resources and booking tools whenever and wherever employees need them.
Fun Challenges & Modules
Explore guided wellbeing modules, self-help tools, and individual and team challenges that encourage healthier habits.
Wellbeing Insights
Receive personalised insights and practical tips to help manage mental and physical wellbeing every day.
What’s inside the Converge App?
- Book Support: Connect with an Expert
- Health Hub: Personalised wellbeing guidance
- Move Challenge: Encouraging healthy habits
- Self-Guided Challenges: Building Everyday Resilience
- Insights Library: Expert Wellbeing Resources
Book online, over the phone, or through our live chat!
The Converge App houses all the booking pathways that your employees will need to access support when they need it. When they book, they’ll be able to select the session they need, whether they would prefer to attend face-to-face, virtually or over the phone.
24/7 Online Booking
Click to Call
Live chat for bookings and enquiries
The Health Hub
A health and wellbeing dashboard where your staff can monitor and track their physical and mental health.Each Health Hub module and tracker includes practical guidance to enhance performance and help employees achieve their wellbeing goals. They can also sync their wearables to create a more accurate wellbeing tracking system.
Search across topics
Developed by experts
Created with the challenges your staff face in mind
Converge Move Challenges
If you’re looking to drive healthy competition and movement, our highly popular Move Challenge achieves both. The Move Challenge also helps employees develop healthy habits and mindsets, in addition to building team morale and camaraderie. We currently have four themes available:
Glob Trott
Intergalactic
NAIDOC
Back to the Move
Engaging modules and challenges
Through our guided self-help modules and challenges, staff can explore and address many of the issues that affect their wellbeing. Each challenge has been developed around the issues employees commonly face, providing practical strategies to strengthen resilience and wellbeing. Here are the challenges we have available:
Mind & Heart
Sleep & Weight Tracker
Activity tracker to count steps & movement
The Insight Library
The Insight Library provides a range of expertly developed mental health and wellbeing articles, podcasts and videos. It covers a broad range of topics that can affect an employee’s mental and physical health.
Money Matters & PlateUp
H2O, MindSpace & Gratitude Journal
Sleep Well, Ease the Pain & Get Active!
Converge Move Challenge
To help employees become more active while promoting healthy competition, stronger team connections and better mental wellbeing, we’ve developed the Converge Move Challenge, available exclusively through the Converge App. Designed for organisations of all sizes, the Converge Move Challenge is a workplace wellbeing initiative that encourages employees to increase their daily physical activity while strengthening team connections.
Through friendly competition, individual and team challenges, and real-time progress tracking, the Converge Move Challenge motivates participants to build healthier habits that positively influence both their physical and mental wellbeing. Here are some of the positive outcomes associated with the Converge App’s Move Challenge:
53%
made other health changes
36%
felt more connected
73.5%
increased their steps
65%
would participate again
“It was a good way to keep track of my activity levels and have some banter with the team.”
Active Converge App user & Move Challenge participant.
Explore Move Challenge
Making Expert Support Easier to Access
In addition to providing free wellbeing resources, the Converge App makes professional wellbeing support easy, flexible and readily accessible. In private practice, employees may wait weeks, or sometimes months, for an appointment to become available. Through the Converge App, employees can often book same-day appointments and attend their session face-to-face, by phone or via telehealth. Here is how we’ve simplified the process of finding and booking support:
- 24/7 booking for telehealth, virtual, and in-person appointments
- Live Chat messaging for appointment booking and enquiries
- Faster connection to our 2,000+ clinicians and coaches
- Reduced barriers to seeking support
Technology doesn’t replace clinicians. Our wellbeing app makes it easier to access them.
Backed by Clinical Expertise. Enhanced by Technology.
Converge’s clinical team comprises expert psychologists, counsellors, social workers, coaches, dietitians and other mental health and wellbeing professionals, all professionally trained, holding relevant certifications, maintaining professional registrations and possessing recognised tertiary qualifications.
Our human expertise is what makes Converge an industry leader in EAP, and one of the most trusted employee wellbeing providers in Australia. But what strengthens our care is how our human support is backed by our digital EAP app. Detailed below is how our technology and human support create a wellbeing ecosystem designed for all organisations:
- Technology complements expert care
- Qualified psychologists, counsellors and coaches remain at the centre
- Evidence-informed resources
- Digital tools improve accessibility without replacing human connection
- Human judgement where it matters most
How to Register and Use the Converge App
Getting started with the Converge App is quick and secure. In just a few simple steps, employees can download the app, create an account and gain access to Converge’s digital wellbeing technology.
Once registered, users can book confidential Employee Assistance Program (EAP) appointments, connect with expert wellbeing professionals, explore evidence-informed wellbeing resources and access proactive tools that support their mental health, physical wellbeing and overall wellbeing.
Step 1: Download the Converge App
Download the Converge App from the Apple App Store or Google Play Store. Staff can simply search “Converge International” or click the button on their mobile phone to install the app on their device.
Download Converge App
Step 2: Create an account
Select “Register”, enter your organisation code, and follow the prompts to create an account. Employees will then verify their email address and mobile number to activate secure access.
Our User Support Team can help if staff members lose their organisation code.
Step 3: Complete wellbeing profile
Once the account is active, they’ll be ready to access the app. If they choose to book a wellbeing service, they’ll be asked to provide a few additional personal and organisational details to help us connect them with the right support. Their information is kept confidential and managed securely.
Step 4: Start exploring our wellbeing tools
Once registration is complete, they’re ready to make the most of their Converge App experience, including exploring expert wellbeing resources, joining wellbeing challenges, accessing the Health Hub, connecting with our team through Live Chat, or booking confidential support whenever they need it.
Confidential, Secure and Designed Around Employee Trust
Seeking support should feel safe, simple and completely confidential. That’s why the Converge App is designed with employee privacy at its core, giving users a secure way to access Employee Assistance Program (EAP) services, book appointments and connect with expert wellbeing support. Our technology makes it easier to access care while maintaining the confidentiality employees expect from a trusted workplace wellbeing provider.
Your privacy is our priority
The Converge App uses secure authentication and encrypted connections to help protect employee information throughout the registration, booking and support journey. Personal information is handled in accordance with our privacy obligations, ensuring employees can access support with confidence.
Technology that enhances confidential support
The Converge App doesn’t replace human care; it makes it more accessible. Whether booking an appointment, using Live Chat or exploring wellbeing resources, employees are connected to qualified psychologists, counsellors, coaches and wellbeing professionals who provide confidential, evidence-informed support tailored to their needs.
Support you can trust, whenever you need it
Employees can confidently use the Converge App to:
- Book confidential Employee Assistance Program (EAP) appointments 24/7
- Connect with qualified wellbeing professionals
- Access trusted wellbeing articles, videos and resources
- Explore proactive wellbeing tools that support mental, physical and financial wellbeing
- Receive support through a secure and easy-to-use digital experience
By combining expert human support with secure digital wellbeing technology, the Converge App helps remove barriers to accessing care, empowering employees to seek support earlier and build healthier, more resilient lives with confidence.
Frequently Asked Questions about the Converge App
What can employees do in the Converge App?
Employees can use the Converge App to book EAP appointments, connect with qualified wellbeing professionals, access expert articles, podcasts and videos, participate in wellbeing challenges, use the Health Hub, and explore guided self-help modules. The app is designed to make expert support and proactive wellbeing resources accessible from one secure platform.
Does the Converge App replace counselling or human support?
No. The Converge App is designed to complement, not replace, expert human support. It provides employees with easier access to qualified psychologists, counsellors, coaches and other wellbeing professionals, while also offering proactive digital wellbeing tools and resources between appointments.
Is the Converge App available on Apple and Android devices?
Yes. The Converge App is available for both Apple iOS and Android devices. Eligible employees can download the app, register using their organisation code and immediately access wellbeing resources, support pathways and appointment booking.
How does the Converge App support proactive wellbeing?
The Converge App encourages proactive wellbeing by helping employees build healthy habits before challenges become more serious. Through personalised wellbeing guidance, the Health Hub, Move Challenge, guided self-help modules and expert resources, employees can strengthen their mental and physical wellbeing while accessing professional support whenever they need it.
Who can access the Converge App?
The Converge App is available to employees whose organisation partners with Converge. Once registered, eligible users can access a range of digital wellbeing tools, expert resources and support services included as part of their organisation’s wellbeing program.
What is digital wellbeing technology?
Digital wellbeing technology uses secure online platforms and mobile apps to make professional wellbeing support more accessible. At Converge, our digital wellbeing technology combines the Converge App, Employee Wellbeing Portal and Service Hub with expert human support, helping employees access trusted resources, build healthy habits and connect with qualified clinicians whenever they need support.
How do I sign up for the Converge app?
First, check with your HR department to see if your organisation is eligible for Converge services. If you’re eligible, bingo! All you need is your organisation code to sign up and access the app for free.
Is the data I enter in the app shared with my employer?
No identifiable data is shared with your employer. Converge may provide employers with aggregated, de-identified reporting. Individual employees are not identified.
