We’re moving! Our Melbourne Office is relocating to 360 Collins Street. From August 17, your counselling sessions and meetings will take place at our new address
EAP Services That Drive Healthier Workplaces
Providing practical, confidential, 24/7 mental health and wellbeing support to your workforce via our employee assistance program and counselling services, helping them remain resilient, productive, and engaged.
9 wellbeing streams with technology enablement and human expertise
2,000+ clinicians supporting 2.7M+ employees
What is EAP
What Is an Employee Assistance Program (EAP)?
An Employee Assistance Program (EAP) is a 24/7, confidential, employer-funded mental health and wellbeing program. It provides employees with professional support at no cost to them. Immediate family members may also be able to access support, depending on the organisation’s EAP program.
EAP supports employees with personal and workplace challenges that can affect their mental health, wellbeing and performance. Work and life are closely connected, so providing support when employees need it can help them stay well, engaged and productive.
For employers, an effective EAP can also support a healthier workplace, improve employee wellbeing and contribute to better organisational outcomes.
- Employee Assistance Programs are completely confidential, easily accessible, and free to use for employees.
- Provides short-term, evidence-based, effective mental health care.
- In the case of Converge, we see mental health as more than just counselling. We cover the whole wellbeing spectrum.
- Our workplace wellbeing program supports a broad range of personal, emotional and work-related challenges that can affect an employee’s psychological wellbeing.
Six ways to access support
How Employees Can Access EAP Support
EAP can support psychosocial risk prevention by giving employees and managers early access to confidential support, while helping organisations strengthen workplace mental health and safety practices.
Phone
24/7 contact centre
Telehealth/Virtual
Virtual support sessions
Face-to-face
In-person care
Live Chat
For booking and enquiries
Converge App
On any device
Wellbeing Portal
Booking and resources in a click
“Great EAP support meets people where they are, before small challenges become bigger ones.”
Cate Page
Chief Clinical Officer, Converge
The Support Employees Can Access Through EAP
Employee Assistance Programs are designed to provide key support, counselling and coaching for employee mental health and wellbeing. This includes times when something feels off or when an employee reaches crisis point.
Wellbeing support can also help prevent challenges from escalating into a crisis. If an employee does reach crisis point, EAP support is available 24/7, offering crisis counselling and critical incident support after traumatic events.
EAP can support challenges including stress, anxiety, depression and burnout. It can also help employees with grief, workplace conflict, career concerns, neurodiversity, sleep, nutrition, workplace change, work-life balance and confidence.
Support Across the Wellbeing Journey
- Everyday work and life challenges: EAP support can help employees with mental health, sleep, grief and loss, caring responsibilities and parenting. It can also support major life changes, motivation, work-life balance and general wellbeing.
- Support at every stage: Employees can access proactive wellbeing support, early intervention, counselling and crisis support, without needing to wait until challenges escalate.
- Support for family members: Depending on your wellbeing program, immediate family members may also access confidential counselling and wellbeing support.
- Manager and leader support: Managers can receive confidential guidance for employee wellbeing concerns, difficult conversations, workplace conflict, performance issues and organisational change.
- Flexible access: Support can be delivered face-to-face, by phone or virtually, supporting on-site, remote and hybrid employees.
- Confidential support: Employees can independently access confidential EAP counselling for personal and workplace concerns, subject to standard legal and safety exceptions.
- Qualified wellbeing professionals: Employees can access qualified clinicians, counsellors, psychologists, coaches and other relevant specialists.
- Early intervention: Employees do not need a diagnosis, referral or to be in a crisis to seek support.
One integrated ecosystem | 24/7, confidential support
A Wellbeing Ecosystem at the Heart of Your Organisation
Converge is more than an EAP provider. We combine counselling, coaching, specialist support, leadership development, psychosocial-risk management and digital wellbeing tools in one connected ecosystem of human care and technology.
Converge
Wellbeing ecosystem
4 connected services
Human + digital
•
Counselling & Specialist Support
Mental health, wellbeing, specialised coaching, crisis, and critical incident care.
•
Leadership & Manager Support
Coaching, training and capability building for leaders and managers.
•
Digital Wellbeing Tools
Support and resources access across app, portal, website, and WhatsApp – 24/7.
•
Psychosocial Risk & Reporting
In-depth insight into organisational risk and trends impacting the wellbeing of your employees.
Essentials
Our Converge Essential Package
Unlock virtual support, crisis counselling, and more. A suite of services to support your employees’ wellbeing.
Enterprise+
Our Converge Enterprise+ Package
Unleash the full Converge experience and take impactful action. Here’s your wellbeing recipe for success.
How Converge Delivers Measurable Wellbeing Outcomes
The effectiveness of our EAP services is clear. Our data shows that over 80% of workplace issues are fully resolved by the end of an employee’s session.
We also hold an 87% satisfaction rate. In addition, 67% of employees who access Converge support report improved wellbeing after one session.
For more complex issues, such as bullying, 100% of participants report a significant improvement in wellbeing after two EAP sessions.
These outcomes show the impact tailored support can have on personal and workplace challenges. For over 60 years, Converge has helped employees improve their wellbeing at work and in life.
Employee satisfaction
87%
satisfaction score from employees who have used our EAP services.
Based on client outcome surveys across FY25
67%
feel a boost in wellbeing after just one session.
100%
report significant improvement after two sessions.
97%
of high-risk individuals see immediate impact after one session.
300K+
meaningful engagements with staff in 2025.
Scalable Wellbeing Support for Organisations of Every Size
Delivering 24/7 Mental Health Support and Measurable Workplace Outcomes
Why Partner With Converge?
Converge has been pioneering employee mental health and wellbeing since 1960. We continue to innovate and evolve so employees can access the support they need, in the format that works for them. Here is the type of support we deliver every day:
- Reduce workplace stress, burnout, and psychosocial risk
- Support employee mental health and emotional wellbeing
- Improve employee engagement, morale, and retention
- Strengthen workplace relationships and communication
- Equip managers with practical leadership and wellbeing support
- Encourage early intervention before challenges escalate
- Support employees through personal and workplace pressures
- Create psychologically safer and more resilient workplaces
These core capabilities help us make an immediate positive impact. Our session allowances are comparable to private psychological practice, helping remove the cost barrier to mental health care.
Our support is cost-effective, our onboarding is simple and we work closely with you throughout the partnership. We’re trusted by many of Australia’s largest organisations, as well as small and medium-sized businesses across the country. We’re proud to support more than 2.7 million employees and their immediate family members.
We look forward to partnering with you.
Decades offering wellbeing solutions to organisations of all sizes
Decades offering wellbeing solutions to organisations of all sizes
24/7 access to 2,000+ clinicians and coaches
Supporting 2.7M+ staff across 1,700 organisations
24/7 Access
Support available any hour, any day: phone, telehealth, or digital.
Support available any hour, any day: phone, telehealth, or digital.
Human Expertise
2,000+ qualified clinicians delivering safe, practical, evidence-based care.
2,000+ qualified clinicians delivering safe, practical, evidence-based care.
Digital Wellbeing Technology
App, Wellbeing Portal and Service Hub — backed by real human support.
App, Wellbeing Portal and Service Hub — backed by real human support.
National Reach
95%+ of Australians reached face-to-face, 100% by telehealth.
95%+ of Australians reached face-to-face, 100% by telehealth.
Global Capability
Seamless support for local and international teams worldwide.
Seamless support for local and international teams worldwide.
Fast Access to Support
Same-day and future appointments, bookable online in a click.
Same-day and future appointments, bookable online in a click.
Psychosocial Risk Support
Helps meet safety obligations and prevent psychosocial risk.
Helps meet safety obligations and prevent psychosocial risk.
Proven Outcomes
Outcome-focused reporting that demonstrates measurable ROI.
Outcome-focused reporting that demonstrates measurable ROI.
Our Services
What’s Included in Your Wellbeing Package
Life throws a lot at your employees. From workplace pressures to personal challenges, it’s not always easy to stay on top of it all. That’s where our tailored EAP care streams come in, designed to meet people where they are. We offer support for everything from stress and anxiety to complex issues like conflict resolution or grief.
Whatever your team is facing, we’re here to help them navigate it. Our expert care can help them feel better and stay on track, both in and out of the workplace. And with support available anytime, anywhere, your employees can access our services when it suits them best.
Employee Counselling
Personalised counselling for a broad range of individual and work-related situations.
- Depression and anxiety
- Substance abuse
- Family issues
- Navigating difficult relationships
- Grief and loss
- Common issues that impact mental health
Explore Employee Counselling
Financial Coaching
Financial Coaching is for staff who want help with money management, negotiating with lenders, goal setting, and coping with financial stress.
- Financial education
- Financial awareness
- Budget planning
- Debt management
- Investing
- Super annuation
Explore Financial Coaching
Manager Support
Managers can access coaching and guidance on a variety of people management issues and leadership development.
- When managers are concerned about a team member’s mental wellbeing
- Managing performance when mental health concerns are involved
- Support with difficult conversations
- Guidance for when managers want help getting to the bottom of conflict in their team
Explore Manager Support
Counselling for Family
Employees’ immediate family members can access mental health and wellbeing support to help alleviate the burden on your employees.
- Anxiety
- Depression
- Stress
- Burnout
- General wellbeing challenges
- Proactive mental health support
Explore Family Support
Nutrition Support
Specialist advice across nutrition, resilience, mindfulness, retirement planning and positive lifestyle changes.
- Meal planning
- Dieting
- Physical health
- Mental health-related nutrition challenges
- Improve nutritional intake
- Focus on daily food requirements
Explore Nutrition Support
Conflict Support
Conflict Support helps team members recognise, navigate, and resolve conflict with a goal to improve communication, relationships, and team culture.
- Recognise early signs of conflict
- Navigate difficult conversations
- Learn practical conflict resolution skills
- Improve communication and collaboration
- Strengthen workplace relationships
- Foster a healthier team culture
Explore Conflict Support
Career Coaching
Our career specialists help with practical skills, career direction, and change adaption.
- Career development and planning
- Resume and job-seeking assistance
- Interview skills and vocational counselling
- Preparing to transition to new roles
- Support post a restructure or redundancy
- Retirement planning
Explore Career Coaching
Legal Support
Expert legal support across a range of legal matters, such as family law, tenancy/renting, real estate, and consumer disputes.
- Family law and parenting matters
- Wills, estates, and power of attorney
- Tenancy and property issues
- Consumer rights and insurance matters
- Criminal and traffic law guidance
- Support for everyday legal challenges
Explore Legal Support
Neurodiversity Support
Neurodiversity Support helps individuals and teams build understanding, inclusion, and practical support strategies.
- Neurodivergent wellbeing support
- Strengths-based guidance
- Risk and support strategies
- Assessment referral guidance
- Support for carers and managers
- Inclusive workplace education
Explore Neurodiversity Support
Scalable support
Employee Assistance Program Support for Organisations of All Sizes
Whether you’re supporting a small team, a growing workforce, a large enterprise or a government department, Converge delivers scalable wellbeing solutions that grow with you — without adding complexity.
• Small business
• Growing & mid-sized organisations
• Large enterprise
• Government agencies
Technology + Human Care
How Converge Combines Wellbeing Technology with Human Support
We’ve integrated innovative wellbeing technology with expert human support to create one seamless experience. Our technology acts as an extension of human care, never a replacement for it.
Human Support
2,000+ expert clinicians
Technology
App • Portal • Service Hub
For employees
Wellbeing Portal
• Resources & insight articles
• 24/7 appointment booking
• Live chat for booking & enquiries
• Webinars & tipsheets
In your pocket
The Converge App
• Proactive wellbeing tools
• 24/7 appointment booking
• Interactive challenges & health hub
• Articles & Flourish E-magazine
For HR & leaders
Converge Service Hub
• Resources & campaigns
• Leaders tools
• Organisational support
• Annual wellbeing calendar
National & International Impact
Trusted Employee Assistance Program Support Across Australia and Beyond
See how our EAP program has supported millions of employees across Australia, New Zealand and the world.
All data below is based on aggregated, anonymised feedback supplied by employees post their counselling session during FY25, or holistic data collected anonymously.
2.7M+
employees and their family members supported across Australia
14,000
people on average per month we’re supporting
100,000+
Individuals supported in FY25
49,000+
hours of Critical Incident support delivered in FY25
95%+
of Australians are reached by face-to-face Converge consultants and 100% by telehealth
“At Converge, we pride ourselves on our ability to be an embedded partner in your staff wellbeing strategy. Our high-quality clinical care model stretches across our far-reaching consultant network, ensuring that when your team needs us, we are able to support when they want in the way that suits them best. Our consultants hold a minimum of five years industry experience, with many exceeding 10 years, and have leading expertise in their specialty.”
“Your employees’ wellbeing is the most paramount. As such, we always strictly follow confidentiality guidelines. We also strive to remove the barriers to accessing support by integrating technology into every step of the journey, from online booking through to our evolved data analytics reporting, we support you and your staff to get the most out of our program, Anytime, Anywhere.”
Kyle Thompson
Senior Partnership Manager, Converge
FAQ
Frequently Asked Questions About Converge’s Employee Assistance Program (EAP)
What is EAP?
Employee Assistance Program (EAP) is a professional counselling service that is funded by an employer for their employees. The program is designed to offer confidential, short-term support for a variety of wellbeing challenges that may be affecting you at work or at home. It gives users access to qualified professionals, including psychologists, social workers and counsellors.
Who is eligible to use the EAP?
All employees are eligible when an organisation engages Converge services. By partnering with Converge, we can offer crucial mental health and wellbeing support to all your employees, aligned with the session count agreed in your contract.
How many sessions are included?
The maximum limit for one employee is 4 sessions per issue per annum. So your employee can access up to four sessions for each stream, with a maximum of 2 sessions for Legal Support. We may be able to accommodate different session arrangements when you engage with Converge.
Is the service confidential?
All EAP sessions are entirely confidential. Employees can gain access to expert support without their employer knowing they accessed the service. Confidentiality is of the utmost importance to us. We take measures to ensure that details of clients utilising our services are kept strictly confidential and not shared with anyone else. Read our Privacy Policy here.
What issues can EAP help with?
We offer support for any and all wellbeing and mental health issues, including personal non-work-related challenges. This includes support for employees at crisis support, employees wanting proactive wellbeing management, or employees who purely wish to chat with one of our expert team about a challenge they’re facing.
What EAP support does Converge offer?
- Nutrition Support
- Employee Counselling
- Conflict Support
- Counselling for Family Members
- Legal Support
- Career Coaching
- Manager Support
- Financial Coaching
- Neurodiversity Support
How do employees access support?
- Our industry-leading Converge App that’s available on digital devices
- Our Employee Wellbeing Portal available on our website
- Or, by calling our dedicated contact centre on 1300 687 327
What support is available for managers?
There are a number of support systems managers and leaders can access. We have our Manager Support stream that’s available via your EAP services. We also have additional products available for purchase, including coaching, training, and development programs.
Is family counselling included?
Yes. We have a dedicated stream for employees’ immediate family members called Family Counselling. Immediate family members are categorized as: parents, siblings, partners or dependent children.
What measurable outcomes do employers receive from Converge?
- Track usage, engagement, and emerging issues over time—whether daily trends or long-term patterns—across teams, regions, or demographic groups.
- Access quantified, outcome-focused metrics that reveal what’s working, pinpoint potential risks or unmet needs, and clearly demonstrate return on investment.
How it works: What to expect when you onboard with Converge
Converge onboarding is designed to seamlessly introduce your employees to wellbeing support, making it easy to access services, build trust, and drive long-term engagement.
Step 1: Simple and effective onboarding
We deliver a streamlined onboarding experience that makes it easy for employees to access the Converge App, Employee Wellbeing Portal, and counselling services, cementing early success from day one.
Step 2: Ongoing Engagement
We keep your employees connected through proactive campaigns, resources, and communications, ensuring they stay aware of and confident using the support available to them.
Step 3: Measurable impact
Through insights, comprehensive reporting, and ongoing optimisation, we help you understand engagement and continuously enhance your wellbeing strategy for better outcomes.
What Clinical Expertise Does Converge Provide?
Converge gives employees access to more than 2,000 qualified clinicians and wellbeing professionals. Our network includes psychologists, social workers, counsellors, occupational therapists and other specialists.
Our clinicians:
- Clinicians hold years of practical industry experience and expertise that underscores the support they provide to your employees
- Consultants are trained to provide safe, practical and supportive guidance to your employees in their time of need – both personally and professionally!
- The team comprises expert psychologists, social workers, counsellors, occupational therapists and more
- All clinicians hold relevant tertiary qualifications and are fully registered with their relevant professional body
Why choose Converge as your EAP provider?
Converge combines clinical expertise, digital wellbeing technology, flexible service delivery and scalable EAP support to meet the needs of organisations of different sizes, structures and industries.
Ready to find the right EAP package for your organisation?
Explore our EAP packages and compare the support options available for your workforce.
Explore EAP Packages
