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Digital Wellbeing Tools & Wellbeing App enhancing workplace wellbeing
Technology that backs human support, anytime, anywhere through our wellbeing app, digital wellbeing portal, and EAP services.
2.7m+ employees supported
112,000+ app users
12,000+ monthly active users
91% ease of booking rate
Holistic Wellbeing
Human + Technology = An ecosystem of wellbeing
Converge Service Hub
Accessible when you join Converge →
What Are Digital Wellbeing Tools?
Digital wellbeing tools are technology-based features and applications that help employees proactively improve their wellbeing and offer flexible and accessible access to expert support. Organisations adopt wellbeing technology usage because they offer staff more tools and resources to improve their wellbeing, ultimately underpinning a businesses workplace wellbeing strategy.
Wellbeing technology can also help organisations improve their psychosocial wellbeing and improve workplace culture due to the flexibility and ease of access to proactive wellbeing management. The following is a list of how wellbeing technology can improve employee mental health and wellbeing:
Increase employee engagement: In an ever-evolving digital world, applications and systems are not only necessitated but also expected. Wellbeing apps can increase workplace engagement by bringing wellbeing initiatives to life through accessible, gamified, and measurable tools that integrate seamlessly into daily life. Overall, these apps can help employees feel valued and supported.
Early intervention: Before a mental health challenge hits crisis point, an EAP app can help staff understand their mental health issues and concerns, identify issues, access management tools (such as articles, challenges, and modules), and seek support early via one integrated platform.
Accessibility: Many staff members may feel uncomfortable seeking help via a contact centre. According to health booking platform, Hot Doc, 60% of patients prefer to book online. One of the reasons behind this is that speaking to a human, who is not a clinician, can feel apprehensive. As such, wellbeing technology allows staff to access support in manner most comfortable for them.
At Converge, our wellbeing technology offers not just resources and modules, it also offers online booking methods and call to book. This approach offers staff a set of booking pathways that is most comfortable for them, dismantling barriers to help-seeking.
How Does Workplace Wellbeing Technology Improve Employee Wellbeing?
Workplace wellbeing technology provides significant benefits for both organisations and employees by making support easier to access while encouraging proactive wellbeing. Through digital wellbeing tools, employees can connect with expert support, build healthier habits and engage with resources before challenges escalate. Here’s how digital wellbeing technology improves employee wellbeing:
Prevention: Through wellbeing apps, EAP providers can give employees immediate access to appointment booking, wellbeing assessments and expert resources that encourage early intervention and help prevent mental health challenges from escalating.
Engagement: At Converge, we see employees who actively use our digital wellbeing tools are more likely to book an EAP session. Regular interaction with wellbeing resources increases awareness of available support and encourages help-seeking behaviours. According to Gallup, highly engaged employees experience an 81% reduction in absenteeism, an 18% increase in productivity, and up to a 61% reduction in turnover.
Behaviour change: Digital wellbeing tools encourage employees to develop healthier daily habits through on-demand learning, wellbeing challenges, personalised recommendations, reminders and ongoing education. Consistent engagement supports lasting behaviour change rather than one-off interventions.
Accessibility: A wellbeing app removes many of the barriers to seeking support by allowing employees to book appointments, access self-help resources and connect with expert services anytime, anywhere and across multiple devices. This flexibility makes wellbeing support more convenient and inclusive for diverse workforces. This is shown in our statistics where 91% of staff said the booking process for EAP support was simple.
Manager visibility: While individual employee interactions remain confidential, workplace wellbeing technology can provide organisations with de-identified reporting and utilisation insights. These trends help leaders understand workforce wellbeing, identify emerging risks and make informed decisions about future wellbeing initiatives.
Organisational wellbeing: By combining digital wellbeing technology with expert human support, organisations can build a proactive wellbeing culture that supports employees before issues escalate. This integrated approach helps strengthen workforce resilience, improve psychosocial safety and create healthier, more productive workplaces.
What Can Employees Access Through Converge’s Wellbeing Platform?
Both employees and leaders have access to a range of wellbeing systems, designed specifically to increase their awareness of support, seek self-service tools, and ease of booking in their preferred method.
Other benefit of our wellbeing apps and systems is their ability to track anonymised data to identify wellbeing trends impacting your people. Finally, they allow us to talk directly to your staff, offering quick, proactive support and driving awareness, ultimately increasing utilisation for holistic wellbeing, and increasing productivity, engagement, and focus as a result.
All our three digital wellbeing systems cover everything you and your staff will need to support mental health and wellbeing within your workplace. Take a look at the different features across our three platforms:
| Feature | Converge App | Employee Wellbeing Portal | Service Hub |
|---|---|---|---|
| Audience | Employees | Employees | Leaders |
| 24/7 appointment booking | ✓ | ✓ | |
| Live chat for enquiries | ✓ | ✓ | |
| Insight library | ✓ | ✓ | |
| Wellbeing articles & resources | ✓ | ✓ | ✓ |
| Podcasts & videos | ✓ | ✓ | ✓ |
| Flourish e-magazine | ✓ | ✓ | |
| Webinar schedule | ✓ | ✓ | |
| Converge Move Challenge | ✓ | ✓ | |
| Challenges & wellbeing modules | ✓ | ||
| Health hub | ✓ | ||
| Bite-sized guides & tipsheets | ✓ | ||
| Leader onboarding resources | ✓ | ||
| Engagement campaign resources | ✓ | ||
| Technical & partnership support | ✓ | ||
| Annual wellbeing calendar | ✓ |
Converge’s Three Wellbeing Platforms
There are a range of features available in all three systems that enhance employee wellbeing. The following is a breakdown of our three wellbeing platforms; all integrated into one holistic wellbeing eco-system. This allows us to go beyond standard EAP offerings by combining human care with digital technology to innovate the capabilities of our EAP services.
Converge App
For Employees (accessible through the employee’s app store)
- 24/7 Appointment booking
- Live chat for booking and enquiries
- Insight library full of engaging articles
- Challenges and modules
- The Converge Move Challenge
- Health hub for fitness and mental wellbeing combined
- Multimedia resources: podcasts, videos, and more
- Flourish e-magazine
Employee Wellbeing Portal
For Employees (can be accessed on phone, laptop, and tablet browser)
- 24/7 Appointment booking
- Live chat for booking and enquiries
- Insight library full of engaging articles
- Bite-sized wellbeing guides and tipsheets
- Our full webinar schedule
- Flourish wellbeing e-magazine
- Multimedia resources: podcasts, videos, and more
Converge Service Hub
For Leaders (can be accessed on phone, laptop, and tablet browser)
- Organisational onboarding framework and resources – setting you up for success
- Content and resources designed to maintain ongoing engagement
- Support avenues such as technical and partnership support
- Full webinar schedule
- A comprehensive annual wellbeing calendar (full of content)
- Informational pages on the app, portal, and move challenge
- Multimedia resources: podcasts, videos, and more
How to Utilise the Converge App & Employee Wellbeing Portal
Here is a step-by-step guide on how to navigate the Employee Wellbeing Portal and Converge App, as well as how to register.
Employee Wellbeing Portal
Web-based · desktop or mobile browser
1
Step 1:
Access and register
To access the Employee Wellbeing Portal, staff just head to our website, hover over book counselling in the top righthand corner, and click “book counselling”. They will then be redirected to our portal login screen.
Using your company organisation code (found in your wellbeing email or our User Support Team can provide it), the staff member just types in your code and clicks register.
2
Step 2:
Follow the prompts
If the organisation code is correct, they will be redirected to complete their user details. Step 1 is to fill out their email address and create a password. Step 2 is adding their phone number. They will then be sent a validation SMS code and email; both need to be validated to progress.
Then, the staff member will need to complete their personal and company details to complete registration. Rest assured, all employee details are kept completely secure and never shared.
3
Step 3:
Explore the Portal
Once step 1 and 2 is complete, your staff have unlocked the Employee wellbeing portal and all the great functionality and wellbeing tools available.
What’s inside
• Tipsheets • Webinars • Insights • Live Chat • 24/7 Online Booking
Converge App
Mobile app · iOS & Android
1
Step 1: Download the
Converge App
All your staff need to do for step 1 is head to their go-to app store – whether that’s Google Play Store or Apple App Store. Then, they search “Converge International” and download the Converge App.
Scan the QR code on any device to download the Converge App.
2
Step 2: Register &
Personal Details
Using your company organisation code (found in your wellbeing email or our User Support Team can provide it), the staff member just types in your code and clicks register to create an account.
Then, they will be asked to register their email address and create a password. Then, they will need to add their mobile number. They will be sent a validation SMS code and email; both need to be validated to progress. At this stage, registration is complete. However, when they go to book an appointment, they will be asked for their personal and company details. Rest assured, all employee details are kept completely secure and never shared.
3
Step 3:
Explore the App
That’s it. Staff can now explore a range of wellbeing tools to proactively manage their wellbeing.
What’s inside
• Challenges • Health Hub • Move Challenges • Live Chat • 24/7 Online Booking • Insights
Scalable digital support
EAP Digital Tools & App for Organisations of Any Size
Converge is more than an EAP provider. We provide digital wellbeing tools for all organisations. No matter how big or small, our digital tools are available to all businesses we partner with. Combining these tools, features and applications with our expert human support delivered by 2,000+ expert clinicians and coaches, we truly deliver an eco-system of wellbeing support.
• Small business
• Growing & mid-sized organisations
• Large enterprise
• Government agencies
8,800+
users have accessed our self-help modules
77,800+
active readers of our insight library
28,000+
Move Challenge participants over 500+ challenges
2,755
self-service tipsheet downloads on the Wellbeing Portal since April 2026
18,900
Employee Wellbeing Portal profiles created since April 2026
“Our Converge web-based and in-app features help organisations drive proactive wellbeing and preventative measures to ensure employees are able to support themselves and find support when they need it. Our app and portals are designed to offer a holistic wellbeing eco-system where support is always just a tap or click away.”
Marylise Talbot
Executive Director of Marketing & Digital Products, Converge
Monthly, Quarterly, Bi-Annual, & Annual Reports
highlighting key data points and shared with you after you onboard
Driving Measurable Outcomes with Comprehensive EAP Data
The best Employee Assistance Program (EAP) providers don’t just deliver support; they provide meaningful insights that help organisations strengthen workplace wellbeing. Comprehensive EAP reporting helps identify wellbeing trends, monitor psychosocial risks and understand how employees are engaging with available support, all while protecting individual confidentiality.
At Converge, organisations receive access to comprehensive reporting and analytics that transform EAP utilisation into actionable workplace insights. Our clinically led reporting helps identify emerging trends, common presenting issues and engagement patterns, enabling leaders to make informed decisions that strengthen employee wellbeing and organisational resilience.
Through Converge’s EAP reporting, organisations can:
- Identify emerging wellbeing and psychosocial risk trends.
- Measure EAP utilisation and employee engagement.
- Understand common presenting issues across the workforce.
- Evaluate the impact of wellbeing initiatives and awareness campaigns.
- Inform wellbeing strategies with meaningful, data-driven insights.
Key reporting insight
Regular reporting also helps determine whether employees know about and trust the EAP. If utilisation is low, it may indicate a need for greater promotion or manager education rather than a lack of need. Combined with Converge’s expert guidance, these insights help organisations continually improve their workplace wellbeing strategy and support employees before issues escalate.
Digital Wellbeing Tools Combined with Expert Human Support
Employee assistance programs (EAP) should always strive to combine the power of technology with human support. At Converge, we go one step further. We power our care with technology – to make our support as accessible, flexible and comfortable as possible.
When coupled with our clinical network of 2,000+ clinicians and coaches (the human support component) creates a wellbeing eco-system. Our model scales with your organisation and improves our efficiency and ability to tailor our solutions to your workforces unique and specific needs. Our technology never replaces our clinical expertise and human-delivered support. Rather, it complements it. Through technology, your staff can access the following EAP services more seamlessly:
Counselling
Coaching
Manager support
Specialist services
Critical incident support
Training & risk management
Why Choose Converge’s Digital Wellbeing Technology?
Choosing workplace wellbeing technology isn’t just about finding an app—it’s about selecting a partner that can deliver meaningful wellbeing outcomes. Converge combines clinically led services with intuitive digital wellbeing tools to create a connected experience for employees, managers and organisations. Rather than managing multiple providers, your organisation can access an integrated workplace wellbeing ecosystem designed to make support easier to find, access and measure.
Easily Accessible
24/7 booking
Flexibility
Proactive tools
Start your EAP journey with Converge
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Integrated workplace wellbeing ecosystem
Converge combines digital wellbeing technology with counselling, coaching, specialist support, wellbeing resources and preventative programs to create one connected employee wellbeing experience.
One provider. One seamless experience.
Replace multiple wellbeing suppliers with a single, trusted partner that delivers consistent support, technology and employee experiences from first login through to ongoing care.
Clinically led, Australian expertise
Our technology is designed alongside qualified psychologists, counsellors and wellbeing professionals, backed by decades of experience supporting Australian workplaces.
Meaningful reporting and insights
Access de-identified wellbeing data and utilisation reporting that helps your organisation identify trends, measure engagement and make informed wellbeing decisions while protecting employee confidentiality.
Scalable for organisations of any size
Whether you’re supporting 100 employees or 100,000, our technology and services scale with your organisation while maintaining a consistent, high-quality experience.
Simple set-up & ongoing support
Our implementation specialists help you launch successfully, drive employee adoption and maximise long-term engagement through communications, promotional resources and dedicated ongoing support.
Frequently Asked Questions about Digital Wellbeing Tools
What are digital wellbeing tools?
Digital wellbeing tools are apps, portals and online platforms that help employees proactively manage their mental health and wellbeing. They provide access to wellbeing resources, self-help content, appointment booking, coaching, counselling and other workplace wellbeing services, making support more accessible and convenient.
How do digital wellbeing tools improve employee wellbeing?
Digital wellbeing tools improve employee wellbeing by making support easier to access, encouraging early intervention and helping employees build healthier habits. Features such as online appointment booking, wellbeing resources, assessments and personalised content enable employees to seek help sooner and engage with wellbeing on an ongoing basis rather than only during a crisis.
What features should a workplace wellbeing platform include?
A modern workplace wellbeing platform should include online appointment booking, wellbeing resources, self-guided learning, webinars, live chat, wellbeing challenges, reporting and access to expert support such as counselling, coaching and specialist services. An integrated platform gives employees multiple ways to access support while helping organisations measure engagement and wellbeing outcomes.
What is the difference between a wellbeing app and an Employee Assistance Program (EAP)?
A wellbeing app is a digital tool that helps employees access resources, book appointments and engage with proactive wellbeing activities. An Employee Assistance Program (EAP) provides expert human support, including counselling, coaching and specialist services. The most effective workplace wellbeing strategies combine both, using technology to improve access while qualified professionals deliver personalised care. An EAP will usually provide their services in addition to online tools – such as an app.
How does EAP reporting help organisations?
EAP reporting provides organisations with de-identified insights into workforce wellbeing, utilisation, engagement and emerging psychosocial risks. These reports help leaders evaluate wellbeing initiatives, identify trends and make informed decisions that strengthen workplace wellbeing while protecting employee confidentiality.
Why is digital wellbeing technology important for workplace wellbeing?
Digital wellbeing technology makes wellbeing support more accessible, scalable and measurable. By combining digital tools with expert human support, organisations can encourage early intervention, increase employee engagement, improve psychosocial safety and build a more proactive workplace wellbeing strategy.
Why choose Converge's digital wellbeing technology?
Converge combines clinically led EAP services with an integrated ecosystem of digital wellbeing technology, including the Converge App, Employee Wellbeing Portal and Service Hub. Employees and leaders benefit from one connected experience that includes expert support, proactive wellbeing resources, meaningful reporting and Australian-based implementation and ongoing support.
Can digital wellbeing technology replace human support?
No. Digital wellbeing technology is designed to complementl, not replace, qualified wellbeing professionals. At Converge, technology makes it easier for employees to access counselling, coaching, manager support and specialist services, while experienced clinicians provide the personalised care that drives meaningful wellbeing outcomes.
Human & digital support
Our range of EAP services
Employee Wellbeing
EAP Services
Our digital tools are just one component of our EAP support. Once coupled with our expert human clinical network, we provide a holistic wellbeing program, driving productivity, focus, and general wellbeing inside and outside of work.
Counselling Services
Employee Counselling
We help your staff members get back to their best and remain productive, focused, and happy inside and outside of the workplace. Our Employee Counselling support provides measurable outcomes and immediate impact, with 87% of employees delighted with their Converge counselling experience.
Guide
Technology vs Human Support: Why Employees Need Both
Workplace wellbeing is strongest when digital wellbeing technology improves access to qualified human support rather than replacing it. Learn more about the power of EAP when it’s underpinned by expert human support and digital wellbeing tools in this guide!
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