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Cutting-Edge Employee Assistance Program that Empowers Wellbeing
Providing practical, confidential, 24/7 mental health and wellbeing support to your workforce via our EAP counselling services, helping them remain resilient, productive, and engaged.
What is EAP
What is an Employee Assistance Program (EAP)
EAP, or an employee Assistance Program, is a 24/7, confidential, employer-funded mental health and wellbeing program for employees and their immediate family members to access, free-of-charge. EAP is designed to provide effective, targeted psychological support for challenges impacting employees personal and professional lives – including performance, stress, productivity, and overall wellness.
EAP is an effective tool to remain compliant and meet safety standards and obligations due to employee assistance programs underpinning psychosocial risk prevention. EAP is available through:
- Phone support
- Telehealth
- Virtual and face-to-face counselling
- And is bookable via our website (the Employee Wellbeing Portal), the Converge App, and our contact centre.
Explore EAP employee counselling benefits
We all know that our personal and professional lives are deeply connected. As such, EAP is a key employee benefits program that ensures employees are thriving inside and outside of work – underpinning your bottom line and ROI. Here is how EAP works:
→ Employee Assistance Programs are completely confidential, easily accessible, and free to use for employees.
→ Provides short-term, evidence-based, effective mental health care.
→ In the case of Converge, we see mental health as more than just EAP counselling. We cover the whole wellbeing spectrum.
→ Our EAP program covers anything and everything that may intrude on an employees psychological wellbeing.
Does EAP Work?
Understanding the Effectiveness of Employee Assistance Programs (EAP)
The effectiveness of our EAP services is clear. Our extensive data demonstrates that over 80% of workplace issues are fully resolved by the conclusion of an employee’s EAP program session. We also proudly hold an 87% satisfaction rate, with 67% of staff who access Converge employee EAP, reporting a boost in their wellbeing after one session.
For more complex issues, such as bullying, our data shows that 100% of participants report a significant improvement in their wellbeing after just two EAP sessions. This demonstrates the powerful impact our tailored support can have in addressing and resolving critical workplace risks.
To its core, an Employee Assistance Program (EAP) is about more than just care—it’s a proven, results-driven approach to supporting your employees’ wellbeing. For over 60 years, we’ve delivered effective support that help ensure employees overcome personal and work-related challenges, enhancing their ability to thrive both at work and in life.
Let’s recap our key EAP statistics
87%
satisfaction score from employees who have utilised our EAP services
67%
of employees feel a boost after one session — 100% see improvements after two sessions
97%
of high-risk individuals see immediate impact after one session
300K+
meaningful engagements with staff in 2025
→ Decades offering EAP solutions to businesses of all sizes
→ Holistic care through EAP, training and consulting services
Why choose Converge as your EAP provider: Delivering 24/7 Mental Health Support and Measurable Workplace Outcomes
Converge has been pioneering employee mental health and wellbeing through our EAP services since 1960. We never shy away from change, and we’re always innovating and evolving to bring you and your employees cutting-edge:
→ Digital technology
→ Immediate accessibility
→ 24/7 service access
→ And human support expertise
These core capabilities mean we can make an immediate positive impact. Our session allowances mirror those of private psychological practice, meaning they get the same support from us without the price-tag, removing the costly barrier to mental health care.
Our support is cost-effective, our onboarding is simple, and our partnership is a cohesive relationship where we support you every step of the way. We’re trusted by many of Australia’s largest organisations, as well as many small to medium sized businesses with cost-effective solutions to support their people. We’re proud to care for over 2.6 million employees and their immediate family.
We look forward to partnering with you.
View our EAP packages
→ Global capability meaning we support your people wherever they are in the world
→ Experience in all industries, uniquely placing us to support staff with any wellbeing challenge
Expert Support
2,000+ clinical experts ready to support your staff
Our clinicians and credentials
Our team is what makes Converge one of the most trusted Employee Assistance Program (EAP) providers in Australia and across the world. When your employees make an appointment or pick up the phone for support, they will always talk to one of our 2,000+ expert clinicians. You can be sure that they will receive the highest quality care. Here are the credentials and accreditations our clinicians hold…
Our team comprises expert psychologists, social workers, counsellors, occupational therapists and more
All clinicans hold relevant tertiary qualifications and are fully registered with their relevant professional body
Our clinicians hold years of practical industry experience and expertise that underscores the support they provide to your employees
Our consultants are trained to provide safe, practical and supportive guidance to your employees in their time of need – both personally and professionally!
Our Services
Our holistic EAP employee wellbeing support services
Life throws a lot at your employees, from workplace pressures to personal challenges, and it’s not always easy to stay on top of it all. That’s where our tailored EAP care streams come in. Designed to meet people where they are, we offer support for everything from stress and anxiety to complex issues like conflict resolution or grief.
Whatever your team is facing, we’re here to help them navigate it, feel better, and stay on track—both in and out of the workplace. And with care available anytime, anywhere, your employees can access the support they need when it suits them best.
Employee Counselling
Personalised counselling for a broad range of individual and work-related situations. Your employees will have access to support that addresses:
- Depression and anxiety
- Substance abuse
- Family issues
- Navigating difficult relationships
- Grief and loss
- Common issues that impact mental health
Explore
Financial Coaching
Financial Coaching is for staff who want help with money management, negotiating with lenders, goal setting, and coping with financial stress. Our coaches can support with:
- Financial education
- Financial awareness
- Budget planning
- Debt management
- Investing
- Super annuation
Explore
Manager Support
Coaching and advice to assist with a variety of people management issues and develop your leadership competencies. For example:
- When managers are concerned about a team member’s mental wellbeing
- Performance managing someone especially when complex mental health issues are known or suspected
- Support with difficult conversations
- Or when they want help getting to the bottom of conflict in their team
Explore
Counselling for Family
Our programs also extend to your employees’ family members so they, too, feel supported, which gives your employees greater peace of mind. For family members seeking support for:
- Anxiety
- Depression
- Stress
- Burnout
- General wellbeing challenges
- Proactive mental health support
Explore
Nutrition Support
Specialist advice across nutrition, resilience, mindfulness, retirement planning and positive lifestyle changes. Nutrition Support is perfect for employees needing support with:
- Meal planning
- Dieting
- Physical health
- Mental health-related nutrition challenges
- Improve nutritional intake
- Focus on daily food requirements
Explore
Conflict Support
Conflict Support helps team members recognise, navigate, and resolve conflict with practical strategies to improve communication, relationships, and team culture.
- Recognise early signs of conflict
- Navigate difficult conversations
- Learn practical conflict resolution skills
- Improve communication and collaboration
- Strengthen workplace relationships
- Foster a healthier team culture
Explore
Career Coaching
Our career specialists help with practical skills as well as vocational direction. Topics covered include:
- Career development and planning
- Resume and job-seeking assistance
- Interview skills and vocational counselling
- Preparing to transition to new roles
- Support post a restructure or redundancy
- Retirement planning
Explore
Legal Support
Expert legal support and guidance across family law, tenancy/renting, real estate, consumer disputes and more.
- Family law and parenting matters
- Wills, estates, and power of attorney
- Tenancy and property issues
- Consumer rights and insurance matters
- Criminal and traffic law guidance
- Support for everyday legal challenges
Explore
Neurodiversity Support
Neurodiversity Support helps individuals and teams build understanding, inclusion, and practical support strategies.
- Neurodivergent wellbeing support
- Strengths-based guidance
- Risk and support strategies
- Assessment referral guidance
- Support for carers and managers
- Inclusive workplace education
Explore
Learn more about what makes us Converge
24/7 EAP counselling and manager support
Experience unrivalled business growth with EAP support
Take a look at how our EAP program has supported millions of employees across Australia, New Zealand, and the world…
2.6M+
employees and their family members supported across Australia
14,000
people on average per month we’re supporting
95%+
of Australians are reached by face-to-face Converge consultants and 100% by telehealth
27,500
Critical Incident appointments supporting 3,500 events in 2023
How Converge can support your organisation with expert, confidential care
”At Converge, we pride ourselves on our ability to be an embedded partner in your staff wellbeing strategy. Our high-quality clinical care model stretches across our far-reaching consultant network, ensuring that when your teams needs us, we are able to support when they want in the way that suits them best. Our consultants hold a minimum of five years industry experience, with many exceeding 10 years, and have leading expertise in their specialty.
Your employees' wellbeing is the most paramount. As such, we always strictly follow confidentiality guidelines. We also strive to remove the barriers to accessing support by integrating technology into every step of the journey, from online booking through to our evolved data analytics reporting, we support you and your staff to get the most out of our program, Anytime, Anywhere.
Kyle ThomsonSenior Partnership Manager, Converge
How Converge EAP services support healthier workplaces
A strong Employee Assistance Program (EAP) does more than provide counselling support. It helps organisations create healthier, safer, and more productive workplaces by supporting employees early, improving access to care, and strengthening workplace wellbeing outcomes across the business. With confidential support available 24/7 through phone, telehealth, face-to-face counselling, and digital wellbeing tools, Converge helps organisations support their people at every stage of the wellbeing journey.
Our EAP services help organisations:
- Reduce workplace stress, burnout, and psychosocial risk
- Support employee mental health and emotional wellbeing
- Improve employee engagement, morale, and retention
- Strengthen workplace relationships and communication
- Equip managers with practical leadership and wellbeing support
- Encourage early intervention before challenges escalate
- Support employees through personal and workplace pressures
- Create psychologically safer and more resilient workplaces
By combining human support with innovative wellbeing technology, Converge helps organisations deliver meaningful wellbeing outcomes for both employees and leaders alike.
EAP Packages
Our Employee Assistance Program Packages
Converge Essentials
Unlock virtual support, crisis counselling, and more. A suite of services to support your employees' wellbeing.
Get a quote
Your Converge Essentials Experience:
- Access Telehealth & Virtual Counselling and Coaching Sessions
- Access to 9 Counselling Streams
- 24/7 Online Booking Enablement
- Access to Help Desk Support
- Ability to book Crisis Counselling
- Access to 7 Specialist Helplines
- Access to Mobile App
- Access to Promotional Marketing Material
- Access to Monthly Insights Report
- Access to Monthly Webinars
- Access to E-Magazine
Converge Enterprise+
Unleash the full Converge experience and take impactful action. Here's your wellbeing recipe for success.
Get a quote
Your Converge Enterprise+ experience:
- Access Face-to-face & Virtual Counselling & Coaching Sessions
- Access to 9 Counselling Streams
- 24/7 Online Booking Enablement
- Access to 24/7 Call Centre Support
- Ability to book Crisis Counselling
- Access to 7 Specialist Helplines
- Access to Mobile App
- Assigned Partnership Manager
- Access to Promotional Marketing Material
- Ability to Review Reporting & Dashboards
- Access to Monthly Webinars
- Access to Co-branded promotional material
- Access to Business Unit Level Reporting
- Access to E-Magazine
- Optional Customised E-Magazine
What sets Converge EAP services apart
Flexible Pricing
Tailored packages designed to suit your workforce size, structure, and wellbeing goals.
Powerful Digital Tools
Access the Converge App, Wellbeing Portal, and Service Hub—backed by real human support.
Clinical Expertise
2,000+ qualified clinicians delivering safe, practical support across a wide range of challenges.
Built for Every Business
From small teams to large enterprises, we deliver consistent, high-quality care at every stage.
Scalable Support
As your organisation grows, our services evolve with you—without adding complexity.
Tailored Approach
Customised service delivery, communications, and reporting aligned to your needs.
Industry-Wide Experience
Proven support across all sectors, tailored to the real challenges your people face.
Global Reach
Seamless support for local and international teams through our global EAP network.
How our digital wellbeing tools enhance our modern EAP services
As times change, so does technology. As a result, we’ve integrated the latest, innovative wellbeing technology with our human support to create a seamless EAP machine. Technology underpins our ability to connect with you and your staff, provide proactive wellbeing tools though resources, and endless ways to access support, ensuring your employees feel comfortable at every point of engagement. Here are some of our latest technology innovations:
Employee Wellbeing Portal
We’ve brought our Converge App features to the web via our Employee Wellbeing Portal, housing our 24/7 appointment booking, live chat, insight articles, webinars, tipsheets and more, accessible at the click of a button.
The Converge App
Our powerful handheld wellbeing app is your employees’ source to all proactive wellbeing support tools, including 24/7 appointment booking, live chat, articles, our E-magazine Flourish, interactive challenges, and more!
Service Hub
For all our primary decision makers and HR teams, the Service Hub is your wellbeing directory to support your employees effectively with resources, tool, campaign direction and more in one easy to navigate system.
Comprehensive EAP Services for Every Stage of Employee Wellbeing
EAP services are for every point of an employee’s wellbeing journey: for when something feels off, when they’re at crisis point, or when they want to overcome a hurdle. We see preventative support as the best form of support: helping to prevent challenges from manifesting or escalating into crisis.
We also know that mental health can hit crisis point, which is why our crisis counselling and critical incident support when unplanned disaster hit is readily available 24/7. Our EAP counselling services cover everything that may impact your employee’s wellbeing, including:
→ Support for stress, anxiety, and depression – including workplace stress
→ Burnout and personal support (for example, relationships)
→ Financial education
→ Career development
→ Conflict management
→ Leadership and manager coaching
→ Neurodiversity support
→ Diet and nutrition support and education
→ Legal counsel and direction
→ Much, much more!
What to expect when you onboard with Converge EAP
Converge EAP onboarding is designed to seamlessly introduce your employees to wellbeing support, making it easy to access services, build trust, and drive long-term engagement.
STEP 1
Simple & effective onboarding
We deliver a streamlined onboarding experience that makes it easy for employees to access the Converge App, Employee Wellbeing Portal, and counselling services, cementing early success from day one.
STEP 2
Ongoing engagement
We keep your employees connected through proactive campaigns, resources, and communications, ensuring they stay aware of and confident using the support available to them.
STEP 3
Measurable impact
Through insights, comprehensive reporting, and ongoing optimisation, we help you understand engagement and continuously enhance your wellbeing strategy for better outcomes.
FAQ
Frequently asked questions about Converge’s EAP
What is EAP?
Employee Assistance Program (EAP) is a professional counselling service that is funded by an employer for their employees. The program is designed to offer confidential, short-term support for a variety of wellbeing challenges that may be affecting you at work or at home.
It gives users access to qualified professionals, including psychologists, social workers and counsellors.
Who is eligible to use the EAP?
All employees! By partnering with Converge, we can offer crucial mental health and wellbeing support to all your employees, aligned with the session count agreed in your contract.
How many sessions are included?
The maximum limit for one employee is 4 sessions per issue per annum. So your employee can access up to four sessions for each stream, with a maximum of 2 sessions for Legal Support. We may be able to accommodate different session arrangements when you engage with Converge.
Is the service confidential?
All EAP sessions are entirely confidential. Employees can gain access to expert support without their employer knowing they accessed the service. Confidentiality is of the utmost importance to us. We take measures to ensure that details of clients utilising our services are kept strictly confidential and not shared with anyone else. Read our Privacy Policy here.
What issues can EAP help with?
We offer support for any and all wellbeing and mental health issues, including personal non-work-related challenges. This includes support for employees at crisis support, employees wanting proactive wellbeing management, or employees who purely wish to chat with one of our expert team about a challenge they're facing.
What EAP support do you offer?
- Nutrition Support
- Employee Counselling
- Conflict Support
- Counselling for Family Members
- Legal Support
- Career Coaching
- Manager Support
- Financial Coaching
How do employees access support?
- Our industry-leading Converge App that's available on digital devices
- Our online booking portal available on our website
- Or, by calling our dedicated contact centre on 1300 687 327
What support is available for managers?
There are a number of support systems managers and leaders can access. We have our Manager Support stream that's available via your EAP services. We also have additional products available for purchase, including coaching, training, and development programs.
Is family counselling included?
Definitely! We have a dedicated stream for employees' immediate family members called Family Counselling. Immediate family members are categorized as: parents, siblings, partners or dependent children.
What measurable outcomes do employers receive?
- Track usage, engagement, and emerging issues over time—whether daily trends or long-term patterns—across teams, regions, or demographic groups.
- Access quantified, outcome-focused metrics that reveal what’s working, pinpoint potential risks or unmet needs, and clearly demonstrate return on investment.
Public Administration or Government
Building trust and creating tailored programs to increase utilisation
Converge provides a broad range of services to the Department’s Public Service employees, as well as support for Reservists and Defence Force Cadets.
Assessments HR & Recruitment Services Training & Development
Recent resources
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We can’t wait to show you the power of our EAP wellbeing programs! If you’re an employee navigating this page and looking for support, please click here.
