If you require immediate support (within a few hours), please note calling through our 1300 number is always the fastest way to get this set up.

Please note this web form will be submitted to our Rapid Response team who will contact you to further triage the incident and confirm receipt of request and resourcing. If you are unable to provide all the detail listed in the form, don’t worry, our Rapid team will support you when they call you back.

Our team are monitoring these requests (excluding national public holiday) from 8am to 9pm Monday – Friday and 10am-9pm Saturday to Sunday.

If you require immediate support, please contact 1300 687 327 (AU) or 0800 666 367 (NZ) and press 1 for Critical Incident. If you are in any sort of danger or risk, please dial 000 immediately.

Please note RR services are strictly manager referred, and your organisation may be subject to specific authorisation protocols that will be discussed when you are contacted.

If you are an authorised person, click the button below to submit a new incident.